Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1675 reviews
6/10
4 star Skytrax Rating
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8/10

Qantas Airways customer review

(Australia)

My husband and I recently flew to Grand Cayman to visit our daughter. We flew with Qantas from Brisbane to Los Angeles before travelling on to Cayman then returned with Qantas from Los Angeles. We have travelled extensively in recent years but due to poor experience with Qantas over 25 years ago had not used Qantas since then. We were very impressed with Qantas on our recent journeys. The staff were professional relaxed and very accommodating not only to us but to passengers around us. The cabin was clean well equipped with blankets etc for our long trip. The entertainment devices worked well. Most of all I felt the little extra touches made the trip more comfortable - bottles of water without needing to request water extra snacks in case of "the munchies" during the night or other than mealtimes. The standard of food was well above any of the many airlines which we have used in recent years. Overall Qantas made us feel very proud of "our airline".
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qantas Airways customer review

(United States)

QF12 16 Sep 13 - leaving Boston. QF11 29 Sep 13 - leaving Sydney. I have nothing but praise convenience and comfort to my review of Qantas. My seat selection although a bit more money was an exit seat (66A) onboard Airbus 380. It's worth the extra for an exit row seat. The crew was very hospitable and pleasant along with the hot food and drink that made the flight much more enjoyable.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

SYD-LHR 31 August in Business Class. A380 is a great aircraft to travel in. Plenty of choice on the IFE. Crew attentive and the food on Qantas is the best I've tasted of all four One Worlds I've travelled on in Business Class. Pleasure to eat the soups are wonderful and mains I've tasted are restaurant quality. But please Qantas don't cheat on desserts I like to have a choice there too and certainly not just ice cream. In addition the pick up service takes a lot of anxiety from the trip. Value for money wasn't relevant it was an FF ticket.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

HKG to SYD 26 September. Late switch from A380 to 747 was disappointing and a worry I was about to cop a tilted flat seat. All fine it was a refurbished 747. Good crew IFE and great food (slow roasted lamb shoulder on couscous! And a real dessert not just ice cream.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

Brisbane to Sydney on QF545. After experiencing rude ground staff and chaos on Jeststar on the journey up to Brisbane my children and I were quite pleased to be 'upgraded' to Qantas after our Jetstar flight was cancelled due to technical reasons. We were not allowed to have our boarding tickets printed until a hour before the flight but this was not Qantas' fault as they were waiting for Jetstar to provide then with the names of all the "bumped off" Jetstar passengers. It was a delight to fly Qantas the staff were welcoming and friendly very professional and the snacks ample but tasty. My 8 year old was given a child's pack to keep her distracted. The plane left and arrived on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qantas Airways customer review

(Australia)

Flew from Melbourne to Los Angeles. Seat extremely comfortable and reclined into fully flat bed. They give you a mattress that smoothes out any lumps and bumps in the seat. I was able to get about 7 hours sleep. There was so much legroom I could stretch my legs out as far as possible without hitting anything in front of me. The staff were relaxed yet professional. The lounge was a great place to talk to the people you are travelling with. The sleeper suit was very comfortable and the items in the amenity kit provided an excellent experience. The food was what you would expect in first class. Qantas will be my first option when I travel.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qantas Airways customer review

(Australia)

QF767 on a B767-300. BNE-PER. Red-eye flight. Overall the service was good but I wasn't satisfied with the journey. My flight at BNE was supposed to depart at Gate 24 at 2005. Then there was an announcement that a different Qantas flight had been delayed and will depart from a new gate Gate 24 at 2000. Moments after they announced my flight has been changed to Gate 23 and is delayed by one hour. When we got on board the plane had not been refuelled and we sat for another hour. So that was a two hour delay. The cabin didn't smell very nice and the duvet/blanket needs to be washed. During flight however the service was great. The IFE was an iPad and it was actually very good. My dissatisfaction for this trip stems after contrasting it with the return flight I took with "Qantas' main competitor": they were on-time and managed to land in my destination 40 minutes early.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qantas Airways customer review

(Australia)

Jetconnect Qantas: This little Kiwi subsidiary of QANTAS does "across the ditch" only and we flew from SYD-WGTN then home AKL-SYD. The crew were without exception fabulous people on both flights. Nothing was too much trouble for them. Food was average seats appallingly tight and hard. I am 5'7in and my knees were pressed hard against the seat in front of me. The poor passenger next to me in the middle seat could not find enough room to eat his dinner so I leaned out into the aisle to help him with space. This however meant the flight attendants kept banging into me as they passed. They apologised profusely but the aisle was so narrow they couldn't help it. Even for 2hrs 45 mins this was economy at its most uncomfortable. Never again. I feel sorry for the crew working in such a narrow space.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Qantas Airways customer review

(Australia)

Flew from BNE-MEL on a business upgrade award. The flight was delayed approximately 30 minutes due to late arrival of the flight deck crew from another flight but time was caught up in the air. The business product on the 737-800s was of the older variety with less comfortable seating and lack of inflight entertainment which were the only negatives. As always when Qantas service is good it is unbeatable. Excellent service for the full business cabin from the mature crew especially the CSM. When my travel partner asked for a lolly (to help with ear discomfort on ascent) the CSM gave him some vicks vapor drops from her own bag - and even gave him some more when we were descending which I thought was a really nice touch.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Qantas Airways customer review

(Australia)

SYD-PER-SYD 8/9 October A330 QF575/582. The worst business class seats in the world. I have flown a lot lately for business and pleasure. Domestically (in Australia and abroad) and Internationally. These comments are specific to the A330 Sydney-Perth service that I've had to do several times now. I had need to fly to Perth for business and these comments take into account recent flights in the last 3 months on airlines as varied as LAN American Air Tahiti and Qantas. Today the excellent staff had to keep apologising for the lack of space on one of the most expensive sectors in the world. Welcome to coffin class - where you pay a fortune for the privilege of sitting in the most uncomfortable seats (and expensive) in the sky. Upright coffins. The passenger in front reclines into you. Your TV screen is at your side at lap level too close and in your face. I'm disgusted at the advertising - lie flat seats to Perth perhaps plain lies. Business class for bad backs forget it. The old 767s are far more comfortable. Domestically I've been loyal to Qantas but now it seems like TAA is back. That's Try Another Airline if you want comfortable business class seats to Perth.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no