Pakistan Intl Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 159 reviews
5/10
2 star Skytrax Rating
Filter Reviews by :
Show
6/10

Pakistan Intl Airlines customer review

(Hong Kong)

BKK-HKG. Plane very old inside and seats creaky TV blurry. Flight was fine check-in was quick most passengers were already on the plane from Islamabad. Staff friendly enough and food was ok from BKK. Waited a long time for the bags upon arrival.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Pakistan Intl Airlines customer review

(Pakistan)

Karachi-London. Boarding was chaotic with pushing and shoving. Once onboard cabin crew were polite though more involved in looking after VIPs traveling on the flight. Food average and some items were too spicy the toilets were a disgrace. They were dirty and wet and no soaps for washing hands. Had to remind the crew thrice for it. IFE was outdated. Flight was delayed out of KHI over 2 hours. All in all a very below average flight.
Seat TypeBusiness Class
Value For Money 12345
no
5/10

Pakistan Intl Airlines customer review

(Canada)

YYZ-KHI. I made a request for a special meal (non-dairy veg) well in advance of the flight and reconfirmed with PIA prior to my departure. On the flight I was served lamb for dinner and chicken for breakfast. I ate two small salads during this 16 hour flight and the flight attendant insisted no special meal had been provided for me. Cheap tickets but I guess you get what you pay for.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Pakistan Intl Airlines customer review

(Pakistan)

Kabul to Islamabad old Boeing 737-300 looked like it had no maintenance for weeks. Inflight service was alright crew were professional.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Pakistan Intl Airlines customer review

(Pakistan)

Lahore-Barcelona return. Crew friendly and attentive with nice traditional uniforms bringing soft drinks round. The inflight entertainment was really poor on the B777-300 economy class seat has best recline angle of any economy class I have sat in. Adventurous food menu - spicy curry. The entertainment is really bad so make sure you pack a book or magazine!
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Pakistan Intl Airlines customer review

KHI to LHE. Ground agents polite and helpful. Security check very thorough. B772 LR was almost new personal IFE in economy and a full dinner was served. Quality of food was good and tasty. Inflight crew also cheerful.
no
3/10

Pakistan Intl Airlines customer review

Man-Isb B777-300ER. The flight was nice fantastic seats. The food was not bad good IFE with good movies to watch. Isb-Man B777-200LR was one of the worst flights ever! The seats weren't as good as the B777-300ER and the cabin was dull and depressing. I could hardly push my seat back no the recline and the seats were cramped and I'm only 5"2. The food was again not bad and the flight entertainment was rubbish.
no
4/10

Pakistan Intl Airlines customer review

LHR-KHI-LHR route. Both legs were great. Flights on time new 777s very decent IFE (much better on the 777-300) and great meals. Crew professional but could be a bit friendlier. And what really set them apart is the 40kg per PAX baggage allowance! That’s one critic eliminated and one satisfied customer created.
no
4/10

Pakistan Intl Airlines customer review

LHR-KHI-LHR Economy Boeing 777-200ER. During the 8 hour flight we received 2 hot meals of good quality and plenty of opportunities to get a soft beverages. PIA is a dry airline being muslim country but they do not object if you bring your own bottle. Light sandwiches are available during other times should you need a snack. IFE is a little lacking even though screens on every seats with only few movies shown and then a couple of short programs (some in English others in Urdu). Toilets were clean and crew attentive.
no
4/10

Pakistan Intl Airlines customer review

Dhaka - KHI Business Class. Airbus A300 clean and cabin crew professional. The food was not great. Flight attendants came around often with water or juice. IFE pretty decent although it took me awhile to figure out how to navigate through the controls. Do have to comment that both of our headsets were missing the foam padding on the ear phones of the headsets and since the headphones are integrated into the center armrests you could not ask for a new headset.
no