Pakistan Intl Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 164 reviews
5/10
2 star Skytrax Rating
Filter Reviews by :
Show
6/10

Pakistan Intl Airlines customer review

(United Arab Emirates)

AUH-KHI return. Leg room was very good food ok - PIA still offering food on a 2 hrs flight. Cabin crew attentive and co-operative. Entertainment was non existent.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Pakistan Intl Airlines customer review

(United Kingdom)

PIA has become very expensive. Staff give the impression that they do not want to be there. I was told one change of date was free but was charged Rs8000. My seat selection was unavailable but the plane was half empty. Plane was showing a lot of wear and tear. Delays are a normal they think nothing of a 2/3 hr delay.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Pakistan Intl Airlines customer review

(Pakistan)

An A310 Islamabad to Leeds Bradford. Pre departure was smooth. Seats angled lie-flat and comfortable. Flight attendants were very helpful food good. Only negative point was that IFE was poor. PTV's only showed the map as well as only 4 other movie/channel options. I would recommend it as you get an excellent value for money.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

Pakistan Intl Airlines customer review

(Pakistan)

LHE-LHR on B777. Smooth check-in excellent staff. The thing that PIA could improve on is the availability of Continental meals. By the time the crew reached the back rows it was no longer available. The choice of movies in the IFE is old.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Pakistan Intl Airlines customer review

(United Kingdom)

Karachi to Lahore Economy Plus. Check in easy enough at Awards Plus counter. A319 which had 3 classes clean enough and legroom acceptable for this sub 2 hour flight. Crew were pleasant and flight was full. Standard fare of chicken sandwich and kheer hot and cold drinks. Lahore to Karachi food standard fare and service was pleasant enough.
Seat TypePremium Economy
Value For Money 12345
yes
6/10

Pakistan Intl Airlines customer review

(Hong Kong)

BKK-HKG. Plane very old inside and seats creaky TV blurry. Flight was fine check-in was quick most passengers were already on the plane from Islamabad. Staff friendly enough and food was ok from BKK. Waited a long time for the bags upon arrival.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Pakistan Intl Airlines customer review

(Pakistan)

Karachi-London. Boarding was chaotic with pushing and shoving. Once onboard cabin crew were polite though more involved in looking after VIPs traveling on the flight. Food average and some items were too spicy the toilets were a disgrace. They were dirty and wet and no soaps for washing hands. Had to remind the crew thrice for it. IFE was outdated. Flight was delayed out of KHI over 2 hours. All in all a very below average flight.
Seat TypeBusiness Class
Value For Money 12345
no
5/10

Pakistan Intl Airlines customer review

(Canada)

YYZ-KHI. I made a request for a special meal (non-dairy veg) well in advance of the flight and reconfirmed with PIA prior to my departure. On the flight I was served lamb for dinner and chicken for breakfast. I ate two small salads during this 16 hour flight and the flight attendant insisted no special meal had been provided for me. Cheap tickets but I guess you get what you pay for.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Pakistan Intl Airlines customer review

(Pakistan)

Kabul to Islamabad old Boeing 737-300 looked like it had no maintenance for weeks. Inflight service was alright crew were professional.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Pakistan Intl Airlines customer review

(Pakistan)

Lahore-Barcelona return. Crew friendly and attentive with nice traditional uniforms bringing soft drinks round. The inflight entertainment was really poor on the B777-300 economy class seat has best recline angle of any economy class I have sat in. Adventurous food menu - spicy curry. The entertainment is really bad so make sure you pack a book or magazine!
Seat TypeEconomy Class
Value For Money 12345
yes