Pakistan Intl Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 159 reviews
5/10
2 star Skytrax Rating
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7/10

Pakistan Intl Airlines customer review

(United States)

JFK-LHE-KHI. Good service comfortable 777 food was good. IFE and website/online booking and check-in really needs to be improved and was the only downside for me.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Pakistan Intl Airlines customer review

(United Kingdom)

Old aircraft's poor inflight entertainment unfriendly cabin crew. Haughty and unfriendly staff at check-in. Overall a poor experience.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Pakistan Intl Airlines customer review

(Pakistan)

KHI to Colombo return on 737. Had riots in Karachi flight delayed by more than 5 hrs but the commitment shown by the staff was appreciated. In absence of stewards another cockpit crew served the passengers. Food was good. However the aircraft's condition was not what we would have like to see.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Pakistan Intl Airlines customer review

(Pakistan)

Lahore to Karachi. B777-200ER's. Nice aircraft friendly staff food quality was decent with a 10 mins delay on departure. Overall a nice service.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Pakistan Intl Airlines customer review

(Pakistan)

Islamabad to Karachi B777-300ER. Ample leg space good meal. Crew was polite and in-flight entertainment ok although not very entertaining. Seats were what you expect in Economy.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Pakistan Intl Airlines customer review

(United Arab Emirates)

AUH-KHI return. Leg room was very good food ok - PIA still offering food on a 2 hrs flight. Cabin crew attentive and co-operative. Entertainment was non existent.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Pakistan Intl Airlines customer review

(United Kingdom)

PIA has become very expensive. Staff give the impression that they do not want to be there. I was told one change of date was free but was charged Rs8000. My seat selection was unavailable but the plane was half empty. Plane was showing a lot of wear and tear. Delays are a normal they think nothing of a 2/3 hr delay.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Pakistan Intl Airlines customer review

(Pakistan)

An A310 Islamabad to Leeds Bradford. Pre departure was smooth. Seats angled lie-flat and comfortable. Flight attendants were very helpful food good. Only negative point was that IFE was poor. PTV's only showed the map as well as only 4 other movie/channel options. I would recommend it as you get an excellent value for money.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

Pakistan Intl Airlines customer review

(Pakistan)

LHE-LHR on B777. Smooth check-in excellent staff. The thing that PIA could improve on is the availability of Continental meals. By the time the crew reached the back rows it was no longer available. The choice of movies in the IFE is old.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Pakistan Intl Airlines customer review

(United Kingdom)

Karachi to Lahore Economy Plus. Check in easy enough at Awards Plus counter. A319 which had 3 classes clean enough and legroom acceptable for this sub 2 hour flight. Crew were pleasant and flight was full. Standard fare of chicken sandwich and kheer hot and cold drinks. Lahore to Karachi food standard fare and service was pleasant enough.
Seat TypePremium Economy
Value For Money 12345
yes