Pakistan Intl Airlines

✅ Trip Verified | I had pretty low expectations for this airline, but fortunately things turned out well, and PIA delivered for me. The flight was on time, and bags arrived in a timely manner. While the meal served was not exactly delicious, it was nice to know they at least served some food on this 3 hour flight. The seats were standard and flight attendants polite and respectful. Would consider using again.

✅ Trip Verified |   Boarding was on-time but due to the thunderstorm, pilot made an announcement that we won't be able to take off until we he gets the clearance from the air traffic controller. Captain made several announcements to keep us up-to-date when we will be flying out. Entire crew was very apologetic because of the delay. The crew on-board kept serving water and other soft-drinks while we were waiting in the aircraft on the tarmac. A family on board created a huge drama over not letting their 9 years old girl to use the washroom while aircraft was refueling. The father failed to understand that it was due to safety concern but he took it out of proportion and started abusing the crew and yelling his lungs out like it was the end of the world. After good 30 mins of the tantrum show, the captain came out of the cockpit was made it very clear to the entire family that they have 2 options, either they keep their mouth shut and apologies to the entire crew and passengers or they are getting off-loaded in 10 mins, police is right outside of the aircraft. The entire family apologies to all of us right away and for the rest of the flight, they didn't even open their mouth to eat the meal. Well Done Captain!. Meal portion was huge and biryani was so well-cooked and full of flavors with big chunks of chicken in it fully coated with species and flavors. Drinks were served like 4 times during the dinner because the meal was spicy. For dessert, we have rice pudding. For not even 3 hours flight, meal was very impressive. An airline that's on the verge of being collapsed, it was a very impressive flight. PIA's telephone customer service is prompt and within a minute someone attend your call. In person services are also promptly dealt with. I like the fact they re-hired PIA retire staff members to help out families and other passenger at the check-in counter at Lahore Airport. I just needed a boarding card, I had no checked in luggage and the assistant was able to print it for me within a few minutes.

✅ Trip Verified | Worst airline ever. Changed flight 3 times and even after finalizing time they again delayed flight. This has been happening very often.

✅ Trip Verified | I was very disappointed with the service of Pakistan International Airlines. I had booked a flight to return to my work abroad, but when I arrived at the airport, I was informed that the flight had been canceled without any prior notice or explanation. This is very shameful for a nation like Pakistan, which should value its reputation and professionalism. Because of this cancellation, I might face serious consequences at my work, such as losing my job or damaging my credibility. I expect a full refund and an apology from the airline for this inconvenience and negligence.

Not Verified |   Given all the negative reviews about PIA, I was nervous about what my experience would be like. It really wasn't bad at all though. Check-in and boarding in LHE was a little chaotic, no announcements or anything for boarding - people just queued up and waited for boarding to commence. Flight was about 30 minutes late with boarding. Onboard PIA A320s dont have PTVs so you should either bring a book or your laptop. They served an inflight meal shortly after takeoff, food was really not bad. Flight attendants were overall very helpful and kind and they were present throughout the 3 1/2 hour flight to give out water or other beverages. We landed approximately 20 minutes behind schedule so no major issues. Overall, I would recommend PIA.

✅ Trip Verified | I flew from Karachi to Toronto on PIA 777-200LR. The seats very comfortable and the leg room was amazing. Cabin crew was very friendly and kept on serving refreshments. The food is delicious. The best part is that it is the only non stop flight from Pakistan to Canada which is very convenient and saves a lot of time. The only drawbacks are that the IFE doesn’t work except for the flight map and there are no charging ports.

✅ Trip Verified | They cancelled my original booking without giving a reason! Offered me an alternative flight on a different date without my consent. I chosen to refund, the refund was 75%, they will simply not reply to any refund emails you will write.

✅ Trip Verified | Karachi to Gwadar. Travelled with this airline after I had travelled on a short a domestic flight early September 2020. Flight in general was smooth and scenic. Ground staff were also pleasant and helpful. I see some betterment in overall operations particularly in terms of punctuality.

✅ Trip Verified | I will never use this airline again because of the way they handled COVID-19 situation. They cancelled flights and are only operating special flights so that they can charge triple fare. They have been cancelling commercial flights without notifying the passengers. When all other flights have decreased their fare in this pandemic. They are only greedy for money and taking advantage of this situation.

✅ Trip Verified | Birmingham to Islamabad. I am severely disgusted in PIA for the way in which they have handled the crisis of COVID-19. Having cancelled all of their flights up to April 5th, they have not sent out any confirmation e-mails regarding this. When I rang the airline contact centre, they told me my flight has been cancelled however they will not book me and my father onto the emergency flights leaving the same date (29.03) and same time (11.50am) as our original flights. When I queried why, he just told me he could not. I asked to speak to his manager which he refused and also would not provide me with his managers name. I further asked him for a confirmation e-mail my flights have been cancelled and he refused to do this. He then went on to cut the call on me. I am so disgusted this is the kind of service PIA provide to it's loyal customers. Do not ever book with this airline. There is no on flight entertainment.