"Dinner was tasty"
M Fiaz (United Kingdom)
✅ Trip Verified | Manchester to Islamabad - check in at airport was fast and organised. Inside the plane it had very dated cabin look. Blankets and cushions were available. It was a full flight. One of the toilet did not work and was flooded. Cabin crew had no manners and were rather rude. Dinner was tasty and breakfast was also good. Landed 30 minutes ahead of schedule which was great. Return flight to Manchester departed Islamabad on time. On return flight cabin crew were more professional and took good care of passengers. I made a request for something which was immediately fulfilled. Food was tasty. No inflight entertainment as tv screens did not work. This made the journey rather boring.
Aircraft | Boeing 777 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Manchester to Islamabad |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Certainly not worth paying for"
Munzoor Kan (United Kingdom)
Not Verified | Executive Economy, PIA is offering business class seats at the rates of economy class. After reading the description of executive economy from PIA, I upgraded my ticket to executive economy for my return flight from Islamabad to Dubai at the cost of 27000 pkr on top of what i had already paid for economy ticket. Lounge at Islamabad airport was acceptable, Very disappointed once boarded the plane, No audio or visual entertainment, Seats were same as economy with bit of extra legroom only, no business class seats as advertised, just a flimsy little curtains dividing front 12 seats from rest of cabin. Meals were bit better then economy, staff was good. Certainly not worth paying for. I hope PIA will one day get its act together again.
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Islamabad to Dubai |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"no inflight entertainment"
Shahid Raja (United States)
✅ Trip Verified | Manchester to Islamabad. Check in was OK at Manchester airport. Business lounge was just a joke. Street vendors probably offer better variety of food then what was available on business lounge. Very dull, old, and tired looking place. Obviously no inflight entertainment. Staff was good. Food was good although we were expecting buffet style cart with different food. Upon return from ISB to MAN, business lounge was much better than one at Manchester and offered a lot more variety of snacks and drinks etc. However, the meal served in business class was so bad.
Aircraft | Boeing 777-200 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Manchester to Islamabad |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"airline has improved a lot"
Najeeb Khan (United Kingdom)
✅ Trip Verified | I travelled from Manchester to Islamabad. I found the airline has improved a lot. The cabin crew were excellent, friendly and professional in their service. It looks like this airline is improving steadily
Aircraft | Boeing 777 200er |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Manchester to Islamabad |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Overall, it was fine"
Sohaib Tariq (Pakistan)
✅ Trip Verified | Karachi to Quetta. A short haul domestic flight of about one hour. I travelled from this airline after about three years gap. I would say I feel that the punctuality has improved along with some improvement in the services. But aircraft was old and they need to buy new ones. There are too many announcements in the cabin. Overall, it was fine.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Karachi to Quetta |
Date Flown | September 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"8 hours of torture"
Tahir Abbasi (United Kingdom)
✅ Trip Verified | Went to Islamabad from Manchester in June and returned to Manchester in July 2019. 8 hours of torture, to put it politely. Broken / filthy seats, no in-flight entertainment as nothing worked and just 1 newspaper was given after few requests.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Islamabad to Manchester |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"PIA offered no help at all"
Hamayon Salam (United Kingdom)
✅ Trip Verified | From London to Kabul my baggage was lost for a week. I had to go to the PIA office daily to find out where my bag was. It was delivered very late. From Kabul to Islamabad, flight got cancelled. I missed my flight from Islamabad to London as a result of that. While I was running around together with other passengers to find out what to do, PIA offered no help at all. I am now stuck in Kabul while writing this review. Please avoid Pakistan Intl Airlines.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | London to Kabul via Islamabad |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Good to see PIA changing"
NISHAT HAROON (Pakistan)
✅ Trip Verified | Lahore to Karachi. Flight on time. Clean cabin with decent leg room, curtious and happy serving crew. Full dinner with main, salad, sweet, soft drink followed by tea coffee on a short flight of 1 hour 30 min served. Initially they offered same Chicken Biryani as a main - upon my request they confirmed that they have western continental and vegetarian option. Opted for Western that comprises of grilled fish with vegetables - good temperature. Good to see PIA changing. Downside, no entertainment.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Lahore to Karachi |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"comfortable timely flight"
Nishat Haroon (Pakistan)
Not Verified | Paris to Lahore. Though cabin was just average and they need to re-furbish but comfortable timely flight, very courteous and great cabin crew. Meals with two choices - Western or Pakistani - opted for Pakistani which was filling. Basic non alcoholic drink - hot coffee. Toilets were satisfactory and blankets on demand. Before landing continental breakfast with juice and coffee offered. Downside the lack of in flight entertainment and no wi-fi. Ground handling at Paris was terrible.
Aircraft | Boeing 777-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Paris to Lahore |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I was pleasantly surprised"
T Hanil (United Kingdom)
✅ Trip Verified | London Heathrow to Lahore. I booked tickets for myself and my mother after my Gulf Air flight to Sialkot was cancelled. My flight left and arrived on time in Lahore. I was pleasantly surprised. Service was good, toilets clean and working. Plane was clean. Food was great and including a great chicken biryani. I felt very satisfied to fly PIA and will recommend it.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | London Heathrow to Lahore |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |