Philippine Airlines

Not Verified | Their app is a joke. They still require people to show ID and ticket. What's the point of the app? The ground staff are can't think for themselves without any empathy. Their tickets and baggage are a money grabbing scams. They will get you at technicalities in order to get more money. Their flight crew are okay but you'd be in a bad mood throughout the flight because of how they handle everything below. They should revoke those 4 stars.

✅ Trip Verified | I have flown with Philippine Airlines 3 times and every single time the flight is delayed by hours. This will be my last time. Philippine Airlines is just as bad as it ever was.

Not Verified |  Poor services standard from Philippines airlines On 27th July 2023, I checked in my baggage at Bangkok ,my baggage was found missing once I arrived at Port Moresby due to delays at Manila. I have been waiting my Baggage for 13days since 28th of July 2023. Poor quality of baggage management at Manila, my baggage was found and had been sent to Port Moresby Why am I not being notified ?Why I was only being informed on 4th of August 2023. On 4th of August 2023, a request was sent to Philippines Airlines at Port Moresby for further processing of my baggage, until today there is no clean and clear direction for my baggage. Low efficiency in handling baggage.

Not Verified | This has nothing to do with the front line staff or the air crews who were nice and very attentive. The problem is with the incompetence of management, particularly scheduling! My outbound flight scheduled to be 18 hours turned into a 72 hour gong show of 6 scheduling changes and delays! The only explanation I got was that they had scheduling problems. No not because of weather or maintenance issues. I was willing to accept and forgive at first. I asked the We Care office to provide some sort of compensation, I heard nothing from them for 1 month despite numerous follow up messages. Then I contacted customer service directly and suggested that an upgrade for my return flight or some form of compensation should be offered, request totally denied. I have never experienced this basement level of service. I do not recommend Philippine Airlines.

✅ Trip Verified | Irresponsible airline and non-existing customer service! We were traveling from Xiamen to Calgary. Brought the flight tickets dated 2023.06.29 from Xiamen to Manila connecting to the next flight from Manila to Vancouver, and finally from Vancouver to Calgary. We were notified our flight PR116 was canceled within 24 hours' notice, Philippine Airlines put us on another flight which was 11 hours later than our original schedule. We arrived in Vancouver on June 30th, and there is no way we can catch our flight from Vancouver to Calgary dated June 29th, we have been tagged as a "No-Show" for flight (Y9 107). I had to buy new flight tickets from Vancouver to Calgary on the spot for $CAD 816.88. I tried to contact Philippine Airlines through their "We Care" channel and not a single response for over a month. I tried their Facebook chat at least 20 times and all they saying is "Send them another email, and you will surely get a response the next morning". And you know what, there is no response the next day, not even the next week. You thought you are getting a good deal by flying with Philippine Airlines, but you end up paying so much more when they screw up and had no communication from their "We Care" team.

✅ Trip Verified | Philippine Airlines lost our luggage on the way from Perth to Los Angeles, via Manila. Upon arrival in Los Angeles we had a connecting flight with a different carrier, hence we couldn't file the official lost luggage claim but left all information and our details to the Philippine Airline staff at time of arrival, and they ensured us this would be resolved as such. We called and emailed the airline every single day for a number of weeks, with mixed feedback. We never received our luggage back and neither could we claim our insurance due to the fact that Philippine Airlines couldn't provide us with a claim number in time. Try to avoid using this airline at all cost when flying to the US via Manila, as we have heard multiple similar stories from other passengers.

✅ Trip Verified | The flight to Manila was over 5 hours late due to the inbound aircraft being delayed leaving Manila. Luckily, a domestic feeder flight was delayed so my flight to LAX was held. I was also impressed with the fact my luggage made it onto the LA flight despite having to be escorted to my flight to LAX. However, I was disappointed on several fronts. 1. At Manila, the only x-ray machine, which is required for transit passengers, wasn't working properly, and a long queue was forming. I had to demand to be given priority given my flight to LAX was imminently departing. 2. When I boarded the Manila flight, my seatback TV wasn't working. I complained and the staff eventually moved me to a better seat, but I consider this poor, given I was faced with a 13 hour flight and no entertainment. The check-in staff at Jakarta were quite unprofessional. I checked in and then when I was through security at Jakarta, I got a WhatsApp call from the check-in employee asking my ESTA number. I then messaged her it, and it was sorted, but still, common sense suggests staff should get such basic details right during the check-in process. I was able to tell the flight would be 5 hours late, yet the check-in staff at Jakarta assured me it was only 2 and a half hours late. Overall, I will try using an alternative airline in future.

✅ Trip Verified | We had a flight from Singapore to Manila and from Manila to Kalibo. The flight from Singapore to Manila has been delayed for 5 hours, therefore we have missed our connection to Kaliba. In Manila the ground team kindly changed our tickets to Caticlan airport because the next available flight to Kalibo was next day. During check in to that flight to Caticlan, we have asked to the lady at the counter if we can upgrade our ticket to business class in order to use the lounge. She said there is no business class available on the plane but she upgraded us to comfort class and told us that we can use the lounge regardless. I have paid 70usd per pax for the upgrade. When we approached to the lounge, we have been informed that comfort class passengers cannot use the lounge. Since we have already passed the security, I couldn’t go back to the counter and change back my ticket. While we were boarding to the plane, the lady at the gate saw our boarding passes and changed our seat numbers without any explanation. When we boarded, the cabin chief told us that he will check for the reason of the change. After his countless tries, the reason for the change was that as per Philippine Airlines regulations same day upgrades are not allowed, and he said we have to sit on the new seats which are not comfort class zone. After half an hour commotion, cabin chief offered us the seats, but he said he cannot not offer the services which we agreed and we finally took off. At the end of the day, we had to wait around 5 hours without any explanations for our delayed flight and then we have been charged 140 usd for a service that we did not receive. I contacted PR customer service online, they keep stalling and stalling saying that they are investigating. It has been 20 days since I am made the claim through customer service and they still respond that they are investigating, hoping that I give up.

Not Verified | My flight is from July 2-17, 2023. I bought the ticket February 2023 and since then they kept on changing my flight schedule to the point that I have no time to transfer to my connecting flight. July 2 checked in day and the American Airlines (partner) assistant told me that she cannot check me in because of the tight schedule of my connecting flight and she cannot checked in my luggage. I have to call Philippine Airlines customer agent to have it fix and they did, but now instead of arriving early to Cebu it be at a later date. I have to wait 6 hours for my flight to Manila to Cebu. Now that was just the beginning of my nightmare. On my return flight which was scheduled 8:15 am (Cebu to Manila) was cancelled and changed to 10:35 am 2 days before my actual flight on July 17. I arrived 6:00Am in Mactan airport just to hear that my flight was cancelled and they are working to have me reroute. I waited for 2 hours to have it fix. Now, instead of 2 hours layover to Manila. I have to wait for 9 hours for my Manila-LA flight which is now scheduled to 9:05pm instead of the original schedule 11:25 am. While my flight was still in mid air in LA, my connecting flight to Las Vegas via American Airlines left me because Philippine Airlines ticketing agent did not give enough time for transfer. My Manila-LA flight was 9:05pm to 7:50 pm but the aircraft was delayed in Manila due to documentation process and we arrive later around 8: 20 pm, and boarding time for American Airlines was 8:10pm and I am still at LA customs and picking up luggage that by the time I have to check in to American Airlines, I was told that my flight already departed and I have been rebooked to another airline (DELTA), now I have to walk outside again and have to look for Terminal 3 to look for Delta Airlines. I am just glad they rebooked me to Delta and made it to Las Vegas.

✅ Trip Verified | Brisbane to Manila check in was a breeze being Elite member of Mabuhay Miles program which allowed me to use Business Class counter. Philippine Airlines doesn't have lounge in BNE so was given AUD $25 accepted in any restaurant at Departure Area. Flight left an hour late but arrived on-time in Manila. Meal service was ok for a 7.5 Hrs flight. Plane was new.