Pegasus Airlines

Flight from Istanbul (Sabiha Gokcen Airport) to Ankara (Esenboga Airport) on 30 Sep 2012. A brand new 737-800 with Boeing Sky Interior large windows bigger LED TVs. Cabin was so clean. Seats were comfortable enough (I mean for a low-cost airline). The flight was ok. Prices are acceptable on the board. The fare was very cheap compared to Turkish Airlines. I recommend if you have a domestic flight from Istanbul Sabiha Gokcen Airport.

Flight from Ankara (Esenboga Airport) to Istanbul (Sabiha Gokcen Airport) on 28 Sep 2012. An old 737-400. Cabin was clean. Seats were ok for a low-cost airline. Prices are acceptable onboard. The fare was also very cheap. 20 minute delay was ok.

ORY-TBS-ORY via Istanbul. Pegasus is low cost and it is very good value for money. You have 20kg of luggage free the seat is allocated at check-in desk and the food is for purchase. Planes were new Boeing 737-800 next generation with nice sky interior food was very good (cost is modest) and staff very helpful. Seats are narrow. The service of Lufthansa Turkish and British Airways is much better but the cost offered by Pegasus is attractive. I would recommend this airline for flights to Tbilisi since the company has much better service in comparison with LOT Polish Czech airlines or Ukraine International. I would encourage Pegasus to introduce the online check-in.

For a budget airline it is fine. Flew Istanbul airport to Ankara and return on time flights short flight times and good value for money £30 return includes 15kg case.

On checking in at Ercan we found that our reserved seats had been allocated to other passengers. The ground staff then changed their story and told us the seats were only reserved to Istanbul. This was obvious nonsense as we had through tickets to Stansted. I have written twice to Pegasus to demand an explanation and even perhaps a refund of our £34. The first time I received no reply the second time elicited a response that they were dealing with the matter. This was more than 3 weeks ago since when I have heard nothing. They should realise they do not have a monopoly on the Stansted-Ercan route.

Persuaded to travel Pegasus Airlines to Ercan North Cyprus. There was to be a 40 minute stopover at Istanbul which turned out to be 2 1/4 hours. We paid extra for our seats as my wife is disabled and requires an aisle seat and pre-board pre-board apparently means half way through normal boarding! When we eventually got on board we found a Turkish man sitting in my wife's seat and he would not move when my wife said to the flight attendant that he could stay there if he paid her the £30 she had paid for the seat he practically ran to another seat. All the luggage on the plane was offloaded at Istanbul it was then supposedly sorted into two groups one group for those leaving the plane and one for those passengers flying on to Ercan and then the additional luggage of the passengers joining the plane at Istanbul for Ercan. All very well in theory but I am reliably informed that luggage very often goes astray. Coming home was even worse no representative at Ercan 1 1/2 Hours queuing at check in no seats for waiting no disabled assistance. Never again will we fly Pegasus or go through Ercan. Larnaca with a 45 min transfer is for us flying with Atlas Monarch Thomas Cook or any airline other than Pegasus.

Flight from Dalaman to Aberdeen. Check in took over two hours which was ridiculous. One of our travelling party was aged 91 and was left with 10 minutes to get from check in desks to plane as a result. Tried to say we were late checking in despite being in queue as check-in process started. Did however arrange for wheelchair after some confusion to assist. Pilot then made very last minute decision to abort landing at Aberdeen due to poor visibility. Fair enough to protect passengers but why did every other plane land just before and after ours? Landed in Glasgow and left on plane for over an hour with baggage first being removed from plane and then put back on while we were told they were contacting Istanbul for a weather forecast to see if we could fly back to Aberdeen. Woman with young child on plane asked for water for the child and was told they would see what they could do but a cost would be involved.

Fantastic video with kids taking the place of adults running through the normal safety info. Ercan-Stansted flight was on time. Food fine seating fine. Great for a budget airline with friendly staff. Allows 2 bags rather than the usual 1 bag only policy.

Difficult to communicate effectively with the booking agent in the UK. However we flew from Sabhia to Dalaman. Everything was incredibly smooth it is a short flight so cost was not an issue onboard. The aircraft was very new the crew were pleasant. We all felt highly impressed from the moment of check-in to disembarking.

Manchester to Dalaman. Waited over an hour to check-in even though 3 desks were open. Everyone who had overweight luggage was given a ticket then wandered around the airport to pay whilst the check-in assistant sat back and waited for them to return instead of dealing with the next customer. We paid for extra legroom and got the front seats. Compared to other airlines this was minimal. We have never sat in smaller width seats. All 3 of us had to raise our glasses together to drink in unison. Extremely uncomfortable for 4 hours! The cabin crew never smiled and were downright surly. The drinks are extortionate. We do not have a good thing to say about Pegasus.