Pegasus Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 424 reviews
4/10
2 star Skytrax Rating
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10/10

Pegasus Airlines customer review

(United Kingdom)

Flew Stansted to Tbilisi AND back changing at Istanbul - very satisfied. Booking was easy and I was delighted to be able to book through journeys with automatic transfer of baggage (not always possible with budget flights). Hold luggage was free staff pleasant and unobtrusive. The planes which seemed pretty new were as comfortable as one can expect on a budget flight with screens showing flight paths which was interesting as it was unknown territory for me and the flight information done on screen by kids rather than self-conscious flight attendant was a novelty (though it palled a bit by my 4th journey). Arrived on time with each flight. Best of all was the price - a quarter of what a direct flight with a big airline would have been. I'll definitely use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Pegasus Airlines customer review

(United Kingdom)

Just done London Stansted-Ercan via Istanbul. Flights on time both ways. Seemingly new Boeing 737-800 aircraft with the new sky interiors very impressive. Same as any other loco carrier not much in the way of comfort. Echo previous comments prices of inflight drinks/meals expensive. 3 euros for coffee/soup. 7 50 for spirit mixer 6 euro for wine/beer crazy prices. If price was right would use them again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Pegasus Airlines customer review

(United States)

My wife and I bought a round trip ticket Tbilisi - Mestia in the Republic of Georgia. The plane was scheduled to leave at 11 am but was supposedly delayed. I say supposedly because no one bothered to inform us. At around 1 pm one of the passengers went to the ticket office to remind them that after a two-hour delay you must provide a lunch for stranded passengers. The manager angrily replied "OK we will bring you water" but never did. The plane left at 4 pm. Two days later we were supposed to fly back at 4 pm. At 1 pm we were informed that the flight was cancelled and told to come to the airport to pick up the money. How do we get to Tbilisi from this very remote town high in the mountains with no other transportation except a private car that we didn't have?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Pegasus Airlines customer review

(United Kingdom)

Recently flew to N Cyprus. Initially a little weary as had never heard of Pegasus. Pleasantly surprised new aircraft cabin crew friendly and helpful. The only downside was inflight meals and drinks - one can of coke 16ml bottle of wine and sandwich - not much change from £20. Get your drinks and sandwiches in departure lounge. All in all though a pleasant experience and would fly Pegasus again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Pegasus Airlines customer review

(France)

Flew ORY-SAW-BEY in November 2012. I was a little nervous about flying with Pegasus after reading all the negative comments here but booked with them because they were cheaper than their nearest competitor. Boarding for my first flight started late but somehow they managed to leave Orly on time. I paid 22 euros extra to upgrade to a first row seat and was very pleased to find out this was a next generation 737-800 with LCD TV screens displaying the flight map etc. Flight attendants polite and efficient. The plane looked brand new and clean. Didn't sample the food but prices were reasonable with a wide selection. Same goes for my second flight to Beirut. Left late but arrived bang on time. Really enjoyed flying with Pegasus and since 20kg hold luggage was included in the price it was exactly like flying a normal airline. Would fly again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Pegasus Airlines customer review

(Germany)

Before flight no information that no drink and meal will be served. Flight from Stuttgart to Istanbul: Inflight no German speaking steward. On time. On return flight airplane was not clean found some food on my table. This time a German speaking steward onboard and flight on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Pegasus Airlines customer review

(Denmark)

AYT to CPH via SAW. I flew with PGS 3 times over the last year and not once did things really go well. Once the flight out of HAM was delayed by 8 hours (no drinks or food - in fact no one to complain to as the airline does not have an office there). Once the plane broke down en route from AYT to HAM - after a bit of circling we were diverted to SAW. This time we were late as usual - technical problems at AYT. What really upset me was the airport staff at their counters - rude arrogant and unhelpful. Planes are new prices slightly lower than TK.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Pegasus Airlines customer review

(Turkey)

Flight from Istanbul (Sabiha Gokcen Airport) to Ankara (Esenboga Airport) on 30 Sep 2012. A brand new 737-800 with Boeing Sky Interior large windows bigger LED TVs. Cabin was so clean. Seats were comfortable enough (I mean for a low-cost airline). The flight was ok. Prices are acceptable on the board. The fare was very cheap compared to Turkish Airlines. I recommend if you have a domestic flight from Istanbul Sabiha Gokcen Airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Pegasus Airlines customer review

(Turkey)

Flight from Ankara (Esenboga Airport) to Istanbul (Sabiha Gokcen Airport) on 28 Sep 2012. An old 737-400. Cabin was clean. Seats were ok for a low-cost airline. Prices are acceptable onboard. The fare was also very cheap. 20 minute delay was ok.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Pegasus Airlines customer review

(France)

ORY-TBS-ORY via Istanbul. Pegasus is low cost and it is very good value for money. You have 20kg of luggage free the seat is allocated at check-in desk and the food is for purchase. Planes were new Boeing 737-800 next generation with nice sky interior food was very good (cost is modest) and staff very helpful. Seats are narrow. The service of Lufthansa Turkish and British Airways is much better but the cost offered by Pegasus is attractive. I would recommend this airline for flights to Tbilisi since the company has much better service in comparison with LOT Polish Czech airlines or Ukraine International. I would encourage Pegasus to introduce the online check-in.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes