Norwegian

I flew HAM-BCN. I can only say positive things about this airline. Cheap spacious fast and friendly. Free WiFi is a bonus but it is not the fastest and often disconnects but for sending a WhatsApp good enough. Definitely will book again soon.

We were due to fly to Fort Lauderdale on Friday 25th July. We arrived at Gatwick at 1pm for a 4.30 flight only to be informed by the check in staff that the flight was 'delayed'. We were given meal vouchers and a room at the Hilton. On the Norwegian website the flight was scheduled for 11pm that night. However a letter pushed under the hotel room door informed us we were delayed until 6am Saturday. This later turned into 8am on Sunday. We had seen that a Norwegian flight was delayed in LA - I asked the ground staff at the Norwegian desk if this was our plane; they were quite dismissive and uninterested and said "No definitely not. Your plane is here but has technical issues". After a second night in Gatwick we went to the check in desk on Sunday 27th July only to be told the plane was delayed a further two hours. At 10am the gate number flashed up on the screens. At last! when we got to the gate we were further informed there would be yet another hour's delay. At 11am an announcement told passengers that the flight may not depart as it had not been catered! At this point there was uproar and people demanded to go even without any food. Suddenly there was food and we took off about noon. The cabin crew were pleasant and chatting to one I was informed that this was the plane delayed in LA as he was crewing and had also been delayed! So why did Norwegian lie? The plane was freezing and yet there were no blanket unless you paid - the A/C was unnecessarily high and I am sure this was a ploy. Because of the 44 hour delay we lost a hotel booking for the 25th and our car hire was cancelled. I would never fly this airline again I would much rather pay more and fly Virgin or BA.

I will never fly Norwegian again. We were delayed 28 hours. Communication was terrible and our tour operator said they were prevented by Norwegian from putting us up in a hotel resulting in my family being in the airport until after midnight.

Flew with Norwegian on the 8th and 29th August from Gatwick to Fort Lauderdale. Great experience on both flights all left on time and service was good inflight. The only problem that we saw were how the bags were offloaded at Fort Lauderdale and some people seemed to not be able to find luggage but we located ours within 5 minutes. Inflight entertainment very good and would definitely use again.

I read so many terrible reviews that I was dreading our LGW to LAX return flights with children. It was actually fine. Superb value efficient. The airbus was clean and reasonably comfortable and movie choice good. Temperature fine. Service friendly left with only short delays on both legs and actually arrived a little early back on 24th. Food was very small portions so take extras. I was happy to buy snacks but the choice is poor. There was one small hot meal served with wine if wanted. Later in the flight a filled roll. Tea and coffee after each meal. May people bought salads etc with them. Don't forget your earphones and USB chargers for your devices. The in seat chargers are a great bonus on the Dreamliner.

My company and I mostly travel on SAS in the Nordic region. Heading up our company in this region I wanted to try out the highly advertised Dreamliner to and from New York. Traveling to NY from CPH was fantastic. I had booked Premium class. Going to NY I enjoyed the great seats and also quite good service. Norwegian had the return flight operated by "Titan Airways" a budget carrier from the UK. With an all coach seating arrangement. Norwegian did not inform us despite their website saying that if a different plane is used the customer will get informed prior to the flight. The check in people at JFK said this other plane had also premium seats. So do did the gate crew. All lies. One of my fellow travelers noticed that on his reservation document from 1 week before the trip it already said "Titan Airways operated" meaning that Norwegian already knew before the outbound trip that the return flight would not be the Dreamliner. Norwegian however sold us Premium tickets for both Outbound and inbound flight. I have traveled a lot throughout my career but have never seen airline just advertising one product but selling another without telling the customer. Not at the time of buying nor at the time of check-in. Besides the fact that the premium class customers had to travel unexpectedly in a very tight coach seat they now also need to go through the hassle of claiming money back. It is service of the very worst kind. Norwegian doesn't have enough Dreamliners to accommodate all the Dreamliner routes they advertise and sell.

When customers pay you for a flying experience aboard the Dreamliner that is what we expect to receive. Instead they switched everyone onto an ancient TV-less smaller non-direct flight due to the Dreamliner being "unavailable". I'm sorry to inform you however that when a plane is not booked enough and you don't want to waste money you can't just say that the original plane is no longer available. What you do is suck up the losses like a real company and fulfil customers' orders at a loss. Due to this unfair decision passengers had their direct flight aboard the Dreamliner changed into a 2.5 hour flight to Iceland a 1 hour refuel where everyone was stuck onboard and then an 8.5 hour flight to Oakland. Because of your decision to change your passengers to a smaller plane not capable of making the entire trip from Norway to Oakland without a refuel you wasted about 4 hours of our time. Flight DY7063. It seems as if the downgrading of the plane is a common occurrence for this airline so I highly do not recommend traveling with them.

In July 2014 I flew Norwegian from Bangkok to Oslo Oslo to Bergen and Bergen to Paris (Orly) with my wife and young daughter. The price (and the chance to fly a 787 Dreamliner) was what attracted us but we were very happy with the whole experience. All flights were pretty much on time (give or take 10 mins). The Dreamliner was great. The seat space was equivalent to the Qantas A330 we flew Sydney to Bangkok. The pre-ordered (Thai) meal was good and the inflight snack purchase system was fun (swipe your credit card in the entertainment system and order from there). The inflight entertainment was also great both the selection and the system. The Norway / Paris flights were straightforward but good. Leg room was reasonable (I'm 6' 4) especially compared to other LCCs. And the in flight magazine was well worth reading. Hopefully the teething problems that people reported with the Bangkok - Oslo flights have been worked through because I really buy into the ethos of Norwegian. Flying Norwegian saved us well over A$2000 and financially it turned our vacation from an eye-wateringly expensive burden to something that was doable and enjoyable.

Flew from Oakland to Oslo and the flight was great. The Dreamliner was nice customer service good too. However this was a bait and switch because the return flight was the exact opposite. The flight was outsourced to Euro Atlantic which was an old dirty plane and there was no announcement or notification about this change which included the flight now have a two and half hour stop for refuelling in addition to the one original delay. The lack of customer service was the most frustrating because it can easily be improved with more honest communication. I would have loved to know that the plane did not have an outlets or USB ports to charge my dead phone. I really hope they have the Dreamliner ready for my flight back to Oslo next week.

(18/08) London Gatwick - Fort Lauderdale. Not a long queue for check in at Gatwick and staff were all friendly and polite (even no problem with overweight baggage)! I had read some bad reviews on the Dreamliner 'technical problems' and substitutions of old Euro Atlantic 777 planes but was relieved when I got to gate 19 and saw EI-LNB Dreamliner sitting there. No delays at all and cabin crew very welcoming. Window dimming system is a nice idea and blocks out the sun quite well. Inflight entertainment is pretty good couple of older films and not that much for kids though. All flight attendants were great and reassured us during turbulence. The LED system was used well. The food was really good but for the 'snack' the cheese and onion sandwich didn't tempt me (the muffin was tasty though). So all in all a great experience with Norwegian and I hope they perform the same for the return flight tomorrow.