Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1325 reviews
5/10
3 star Skytrax Rating
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7/10

Norwegian customer review

(Germany)

SXF-ARN-SXF: Flights were delayed for 15 mins on both legs but arrived 5 mins late respectively. Passengers were welcomed onboard by friendly young crew. Food and drinks are expensive onboard but was only 1.5 hrs flight so didn't really matter but on the other hand Norwegian offers better leg space compared to its competitor (Air Berlin) and wifi service is a hit. My seat was near the engine and wings but was relatively quiet owing to newer aircraft. Considering price service and flying time I would recommend flying with Norwegian.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Norwegian customer review

(United Kingdom)

We flew from Gatwick to Florida Fort Lauderdale this was an excellent flight no problems at all. We also returned trouble free. We did manage to get the Dreamliner which I think made all the difference. I have read the reviews and yep some are really terrible however our experience was not we had a great flight good food and very comfortable seating. However Fort Lauderdale Airport is a pit awful. Come on USA your supposed to be leading the World not Third World.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Norwegian customer review

(United Kingdom)

DY7069 and the flight was leaving from LAX 3rd September landing in LGW 4th September. Yesterday I landed at London's Gatwick Airport flying from LAX traveling with Norwegian Air Shuttle. Leading up to my flight I read a lot of negative reviews regarding bad service delays and overall terrible experiences. Norwegian Air was the best flight I've been on for the cheapest price compared to other leading companies. A great flight and great savings.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Norwegian customer review

(United Kingdom)

Chose Norwegian Airline again as a low budget flight to Gran Canaria and as with previous experiences flying with them were not disappointed. Check in at Gatwick was swift and hassle free. Admittedly our outbound flight (25th August) was delayed by an hour and a half but not the airline's fault. Our return flight (3rd September) was 15 minutes late taking off but we still landed 25 minutes ahead of the original scheduled time! Seats are bigger and much more comfortable than other budget airlines we have flown with and staff very pleasant and helpful. Still our airline of choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Norwegian customer review

(United Kingdom)

Norwegian is cheap because the cost includes nothing and because the seat spacing is absolutely terrible. Not comparable to a "normal airline" watch out! Flew from LGW to JFK. I am quite tall and the seat spacing is on par with Ryanair for local flights. For an 8hr intercontinental flight this is torture. In addition the "pre-booked" meal thing means I had no food for most of the flight. There is no good warning about this before you book. Prices for snacks etc. are ludicrous even for in-air standards. Flight delayed 1h which is not a lot in the grand scheme of things but if you don't fit in the seat it is certainly an added bonus. My point is: the flight is terrible if you are not really small even when the "Dreamliner" is available and you are not delayed. If you really must compare on price make sure to add another 100 pounds for luggage/meal. Then factor in that you get much more space in the economy class of other airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Norwegian customer review

(United Kingdom)

Flew Gatwick - Arrecife - Gatwick. We flew with Norwegian as part of a package holiday booked through Monarch. At first we were surprised that we were flying with Norwegian instead of Monarch due to Monarchs flights being full. We were a bit concerned when we found out that the airline was a low cost airline but we were extremely impressed. Our outbound flight was on the 29/8/14. We used there self-service check in and it took no more than two minutes to print our boarding pass and drop our bags off and we were through security and airside within 5 minutes. The flight was 10 minutes delayed but the flight still managed to land so early that our coach wasn't even ready for us. Coming back on the 5/9/14 check-in was a nightmare we were in the middle of the queue for check in and still had to wait over 50 minutes it was only after about 30 minutes that they decided to open another check-in desk taking it up to two. The flight however still managed to board quickly and pushed back 10 minutes early. The aircraft we flew on was fairly new and had Boeings new cabin lighting which was really relaxing and changed colours. Cabin crew were smart professional and friendly and although you had to buy your own drinks and snack on the flight (very expensive but it's how they make their money) the service was very good. The plane had wifi and they use the wifi to display the flight details and flight map rather than on the overhead screens. Inflight entertainment was available on your phone/ipad/laptop for 7 euro but for a part of the flight they had short films playing on the screens such as Tom and Jerry. The only thing I can fault about the actual flight is that I found the seats fairly hard but at the end of the day the flight was less than 4 hours. Will fly again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Norwegian customer review

(United Kingdom)

After being worried by news of long delays from LA our flight left on time from Gatwick. The aircraft a 787 was new with reasonable legroom. Each seat had its own entertainment system with built in credit card slot for food and drinks. The return flight left on time and landed slightly early. Price was a bargain £440 each. Our only complaint was the same selection of films was there on the way back.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Norwegian customer review

(Spain)

I flew HAM-BCN. I can only say positive things about this airline. Cheap spacious fast and friendly. Free WiFi is a bonus but it is not the fastest and often disconnects but for sending a WhatsApp good enough. Definitely will book again soon.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Norwegian customer review

(United Kingdom)

We were due to fly to Fort Lauderdale on Friday 25th July. We arrived at Gatwick at 1pm for a 4.30 flight only to be informed by the check in staff that the flight was 'delayed'. We were given meal vouchers and a room at the Hilton. On the Norwegian website the flight was scheduled for 11pm that night. However a letter pushed under the hotel room door informed us we were delayed until 6am Saturday. This later turned into 8am on Sunday. We had seen that a Norwegian flight was delayed in LA - I asked the ground staff at the Norwegian desk if this was our plane; they were quite dismissive and uninterested and said "No definitely not. Your plane is here but has technical issues". After a second night in Gatwick we went to the check in desk on Sunday 27th July only to be told the plane was delayed a further two hours. At 10am the gate number flashed up on the screens. At last! when we got to the gate we were further informed there would be yet another hour's delay. At 11am an announcement told passengers that the flight may not depart as it had not been catered! At this point there was uproar and people demanded to go even without any food. Suddenly there was food and we took off about noon. The cabin crew were pleasant and chatting to one I was informed that this was the plane delayed in LA as he was crewing and had also been delayed! So why did Norwegian lie? The plane was freezing and yet there were no blanket unless you paid - the A/C was unnecessarily high and I am sure this was a ploy. Because of the 44 hour delay we lost a hotel booking for the 25th and our car hire was cancelled. I would never fly this airline again I would much rather pay more and fly Virgin or BA.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Norwegian customer review

(United Kingdom)

Following all the negative reviews of the transatlantic service I was somewhat nervous about our London Gatwick - JFK return flights. However I have to say that the whole experience was as good as economy class air travel gets these days. Norwegian is using the budget airline model for this service so if you have to be realistic in that you will either have to pay for everything or take it yourself (drinks snacks pillows blankets etc.). We did a combination of both. All the staff we dealt with were professional and polite we travelled on the Dreamliner both ways which was comfortable and had no issues with the entertainment systems that others have described. We were delayed on the return leg of the journey however this was not the airlines fault as someone had checked a bag and then not turned up for the flight we had to wait while their bags were removed. My only negative comment is that Norwegian put the time of the return flight back by several hours after we had made our reservations. Although we had a lot of notice of this and were offered the option to cancel the flight we were unable to re-arrange our plans as we had already booked connecting flights etc. As we were travelling with young children this was a real pain. It seems that when the transatlantic service works it is great if you can avoid the teething problems!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes