Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1234 reviews
6/10
3 star Skytrax Rating
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7/10

Norwegian customer review

(United States)

Norwegian from Stockholm Arlanda to Oakland on June 28th with Premium Class. Arlanda check-in for Norwegian Airlines was disorganized and overcrowded. There was no Premium check-in line at Stockholm airport as there was at Oakland airport. Baggage self check-in was not available for passengers traveling to the U.S but this was not clearly displayed so I wasted 30 minutes waiting in line for self-check only to have to stand in the much longer line with ground crew afterwards. Dreamliner Boeing 787 is a comfortable quiet and well-designed aircraft and hopefully they can master the technical issues that seem to come up more often than on other Boeing aircraft. Friendly Thai crew food was good but only one wine or beer beverage (except for small cognac with coffee) any cocktails and snacks after were extra (had some issues with sliding the credit card for payment). Entertainment just OK with only a few new movies and mostly re-runs. I would not expect Business Class perks but overall a good value given the non-stop flight and Premium Class costing around $1000 less than competing airlines' Business Class.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Norwegian customer review

(Spain)

Lisbon to Oslo 25 June flight number DY1787. It was below expected even for a low cost. Flight was delayed more than an hour. We ordered drinks which they took more than half an hour to be delivered. Then we ordered a second time and the flight hostess indicated that we should go to the front and order there because she was too busy to help us. I mean its not free. We are paying customers and even for a low cost we deserve a little service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Norwegian customer review

(United States)

I flew Norwegian flight 7002 from JFK to Oslo on June 22 in premium class and found it to be an excellent value. My ticket was similar in price to a coach seat on any other airline and yet it was much roomier and more comfortable so that I was able to get several hours of sleep on the flight. I also found the flight attendants to be very helpful and attentive.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Norwegian customer review

(United States)

So many problems with this airline pretending to have a long-haul service. They are constantly using older "leased" aircraft even though they advertised the Boeing Dreamliner experience. When they do actually use the Dreamliner any minor technical issue creates massive delays over several hours and a domino effect for days. Example flt 7002 on 19 Jun delayed until past midnight due to late incoming aircraft! This happens every 2 weeks it seems as I am a busy traveller to Europe. The website constantly has credit card problems even though on other airline sites my card works fine. Last but not least a very confusing baggage policy. Most airlines to Europe offer at least 1 checked bag but Norwegian's "lower" fares do not make up for all these extra fees and complications. Norwegian please do yourself a favor and do not play the long haul game. I will never recommend this long haul service to anyone.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Norwegian customer review

(Sweden)

DY7011 on 23 June scheduled departure 17.45 from Copenhagen going to New York JFK although it actually left at 18.10. Why would Norwegian Airlines throw away their great reputation (we've flown with them dozens of times and always enjoyed the experience) by the appalling service to NY from Copenhagen. I didn't notice that the flight was not operated by Norwegian but instead by a cheap charter company based in Portugal. I wonder how many people look at this sort of detail when they are booking a flight on an airline company website. Unless it is pointed out clearly you assume if you are booking on Norwegian you will be flying to NY on a Dreamliner operated by Norwegian with all their promises of clean aircraft tasty food free WiFi etc. None of this is the case. The cost of the flight is not cheaper if it is a nightmare journey. Be advised. Check before booking.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Norwegian customer review

(United States)

LGW to DBV and return. My first experience of Norwegian. It was a good experience. The outward flight was delayed by over 30 mins due to the late arrival of one of the cabin crew. Return flight left early and landed early. Boarding for both flights was quick and efficient. I paid extra for front seats with extra leg room and felt it worth the additional cost. The overall cost was however still lower than other budget airlines. The seating was on a par with the best of rival budget airlines. Overall Norwegian appear to have a good product; aircraft that are relatively modern and comfortable and efficient staff. If they can maintain this quality I will use them again in preference to other airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Norwegian customer review

(United States)

Traveled with them because they have direct connection LAX-CPH. Staff were friendly but they served the worst food I have had. There was no inflight entertainment. Next time I think I'd rather spend 4-5 more hours and at least get something for my money they weren't exactly cheap when all the extra charges were added up.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Norwegian customer review

(United States)

Flew from FLL to Nice with a connection in Copenhagen on the way and Oslo on the return. The aircraft was clean and roomy the staff were nice and helpful. The meals were not the best but not awful as some comments say. For a long flight it was comfortable and a big selection of movies and music. The only unpleasant part was that in Oslo they did not have any indication that there was no dining and shopping once you passed passport control just a small overpriced snack bar. I would fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Norwegian customer review

(Denmark)

CPH-TLV-CPH. Guess I bought my ticket during a sale prices were cheaper than any other A/L with stopovers etc. and flights were on time and indeed very comfortable. Staff also very friendly and attentive. Only hassle would be the outbound security and passport session at TLV with huge queues along the way but that accounts for every airline I assume and is there for a reason! Found out their inflight magazine was worth reading had small useful stories about their destinations and fun fact articles.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Norwegian customer review

(United Kingdom)

Gatwick to Malaga return. We were really very impressed with this airline. Plane was very clean comfortable seats and lots of leg room. Crew were pleasant and helpful. Checking in was so quick and easy. Would definitely use Norwegian again. Well done.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes