Nok Air

✅ Trip Verified | We had booked our Trip Through Goibibo for the early flight via NOK AIR from Phuket to Bangkok On 21 sep 2022 at 7.45 AM. On reaching the airport at 6 AM it was mentioned that the flight got cancelled but we were not informed about the cancellation through any means prior or after. When we tried to contact their (NOK AIR) office at Phuket airport it was closed. Then we had booked another flight through AirAsia and reached Bangkok and enquired at Nok air office at Bangkok. They told that it will be refunded after 45 days and no other proper response. Even in call center number there was no response.

✅ Trip Verified | Flight was delayed without any announcement. Ground staffs arrived to the gate at boarding time. The screen of the gate still shown the previous flight. The price for the route is ridiculous.

✅ Trip Verified | Delayed from Trang DD599 31st July. Staff repeatedly lying about delay and departure schedule. We will not travel on Nok again unless it is 110% essential travel. All Nok customers should be made aware of this terrible service.

✅ Trip Verified | Worst airline experience of my life. In a span of 3 days my flight was cancelled, re-scheduled, delayed, then changed altogether. Trying to contact the customer service number will take at least 1.5 hours on hold. The most unreliable and unresponsive airline ever. I would recommend taking any other airline regardless the difference in price, it will save you peace of mind.

✅ Trip Verified | Due to Covid19 (plus local travel restrictions), I could not take the flight as planned and opted for an open ticket. Instead of doing what other airlines are doing (extending validity), NokAir only allowed I think six months, and then the open ticket expired. Which means NokAir kept my money, refuses refund.

✅ Trip Verified | Bangkok to Chiang Mai booked for the end of May 2020. I cannot leave the USA due to COVID-19 restrictions on Thailand and Dallas Texas. Nok Air is refusing to refund my tickets. This is unfair, because there was no virus when I booked these tickets. Nok Air is not doing what is right for the customer. I will never do business with NOK air again. Nok AIR please reach out to me to resolve this issue.

Not Verified | Bangkok to Krabi. They cancelled our flights from Bangkok to Krabi return, although promised a refund within max 45 business days. 2 months have passed now. No one ever replied to my emails, they hang up the phone when I try calling them. Twitter and Facebook haven't been helpful as well. Please guys, avoid this company if you do value you time and money.

Not Verified | Phuket to Bangkok. They charged me $170 US dollars for my bag because it was in the fine print that a bag was not included. This was more than the cost of the flight. Once I was on the plane, I put my bag in my overhead compartment as I was in an emergency row, turned my devices off, and went to sleep. I was woken up 3 times by flight attendants asking me to put my seat up straight, while it was already all the way up, making it clear that the drinks were there, and asking me if my bag was under my seat - it is not, because I put it in my overhead bin like you told me.

✅ Trip Verified | Bangkok to Phuket. I had zero expectations prior to flying with Nok Air as it was on a cheap short flight. But this airline has exceeded my expectations. Staff were nice and friendly even giving us a small bottle of water. Not a lot of leg room and it was only a 40 minute flight anyway. Cheap and fast.

✅ Trip Verified | Ho Chi Minh to Bangkok. Top service from beginning to end. Aircraft was clean and spacious and the cabin crew was very friendly. No wait times on either end and our luggage was returned ASAP.