Nok Air

✅ Trip Verified | Both flights were cancelled days before the booked departure. Alternative flights were offered, but timing was not convenient. So I had no choice. Flights uneventful on ancient B738‘s, who have seen better days. Staff friendly. Return flight delayed by an hour, no information provided, flight status on NOK website did not reflect the delay. Overall, there are better and more reliable domestic carrier in Thailand

✅ Trip Verified | I have been travelled with this airline many times and it is always delayed. Best for you to avoid their flights if you have an important schedule afterwards.

✅ Trip Verified | I've flown with Nok Air for the second time from Phuket to Bangkok. The first time, the flight was delayed for over two hours, and this time was even more extreme—delayed from 9:15 pm to 1:10 am, with no explanation. All passengers were left waiting without any communication. Definitely not my choice for future flights.

Not Verified | This is the worst airline service I had the displeasure to be part of. The flight was cancelled for maintenance purposes and no refund was initiated after letting them know about the option. It's been over two months and I have been following up regularly but most of the time the mails are unanswered. The flights are frequently cancelled under the guise of maintenance but no refund is ever issued even after you avail the option.

Not Verified | Nok Air's recent handling of my flight from Ubon Ratchathani to Chiang Mai has left me deeply perturbed. Just three days before my scheduled flight, Nok Air canceled my reservation without providing any form of compensation, despite the immense disruption this caused to my meticulously planned journey. My need to reach Chiang Mai on the very day I had booked my flight was non-negotiable, making their cancellation all the more unforgivable. With no viable alternative offered by the airline, I was left with no choice but to embark on a grueling 14.5-hour bus ride, enduring hardship and discomfort. In an attempt to rectify the situation, Nok Air had initially promised to refund the money I had paid for the flight, but the promises soon turned hollow. They insisted that it would take 45 business days for the funds to be returned to me, an intolerable delay given the urgency of the situation. During this seemingly endless waiting period, I diligently corresponded with Nok Air via multiple emails, inquiring about the status of my refund. The 45 days finally came to an end, and I reached out to Nok Air as instructed, only to be met with another layer of distress. They coldly informed me that the money had been sent and advised me to check my bank account. I followed their instructions meticulously, scrutinizing every bank statement, only to be met with disappointment. The funds remained conspicuously absent, and this lack of transparency painted a disconcerting picture.

✅ Trip Verified | No complaints at all, this flight at all. Left on time and landed early. It’s a no frills airline, for the price you can’t go wrong. Seats are a little worn but livery’s are superb.

✅ Trip Verified |  The airline is an ok choice for travelling in Thailand. The planes felt a bit dated and needed to be replaced with modern cabins that feature tablet holders and free wifi like other low cost airlines do. Don Mueang Airport is dated and should add more facilities, Phuket Airport was alright during arrivals.

✅ Trip Verified | Everything but the airline website was great. Departure was on time, staff were friendly and trip was smooth. Only issue was the booking website, where you need to pay an extra 500 baht or $18 USD fee for credit cards, essentially acting as a hidden fee. Also, the Nok website on a mobile is very poor. The drop-down menu gets in the way when you want to do anything, rendering the website useless. Much better and cheaper to book through an agency like Klook or Agoda.

✅ Trip Verified | First the airline changed the flight for about 1 hour (not a big deal for me) then when we arrived at the gate to board, the airline changed the gate from g.3 to g.7, then again from g.7 to g.14, and then again from 14 to 11! After all the gate changes, the flight was delayed! (More than half an hour when posting). After we took the bus to the plane the airline let the passengers line up melting to entrance the aircraft under the strong sun and boiling hot!! Unbelievable! So frustrated!

Not Verified | Flight was cancelled. Actually, destination was cancelled, and we weren’t notified. Apparently NOK stopped flying to Mae Hong Son in April 2023, but still took a payment from us for two tickets. No notification from NOK whatsoever. We had to arrange flight to Chiang Mai (obvs with a more reliable airline), and a 6 hour bus to Mae Hong Son. The booked and paid for flight was scheduled for 14 days prior to this review, still no contact or refund from NOK, despite several attempts by me to contact them.