Nok Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 158 reviews
5/10
3 star Skytrax Rating
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3/10

“wants to squeeze money out of everyone”

(United States)

Trip Verified | I bought ticket from Nok Air 3 months in advance to fly from Phuket to Bangkok and Bangkok to Chiang Rai on August 20th 2024. Days before, they cancelled the second connecting flight and I had to buy a different flight. Nok Air would not let me buy checked baggage and I had to contact Trip. However, trip was not able to get through and so I had to buy it at the airport. It was no problem until they lied and said my baggage was 18 kg when it was only 13 kg. I had to pay extra fees of 2000 bahts. The airline sucks and wants to squeeze money out of everyone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"do not recommend Nok Air"

(Switzerland)

Trip Verified | One of my flights were cancelled (Bangkok-Phitsanulok) and I am battling since several weeks to get my money back Several e-mails and they never sent proof that they refunded the money. Really annoying. Also the 2nd part of my flight was delayed for almost 4 hrs. I do not recommend Nok Air.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhitsanulok to Bangkok
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Good low cost carrier"

(Thailand)

Trip Verified | Just normal and non eventful flight, left on time, arrived slightly early, no problems, friendly staff, check in fine, no complaints. Good low cost carrier.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteUdon Thani to Bangkok
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“forced to pay extra”

(Australia)

Trip Verified | We book two tickets from Ubol Ratchathani to Bangkok with NOK Air, when we got to the airport we were forced to pay an extra 1200 baht per bag, the bags were around 15kgs each, to ask for extra payment in my opinion is downright deception and stealing, I will never use this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteUbon Racthatani to Bangkok
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"we have not been refund yet"

(France)

Trip Verified | We had a scheduled flight from Phitsanulok to Bangkok on 24th January 2024. The flight was cancelled without sending any email. We discovered the cancellation directly at airport and Nok air counter was closed. As we catched and paid double price with another company, we reached Nok air counter on Bangkok airport and asked for refund. Since that day we have not been refund yet.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhitsanulok to Bangkok
Date FlownJanuary 2024
Ground Service 12345
Value For Money 12345
no
1/10

"never issued a refund"

(Romania)

Trip Verified |  They cancelled our flight and never issued a refund, they keep saying it will be done, after almost 2 months. I wish I have read reviews about them before deciding to fly with them, they seem a scam company.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChiang Mai to Surat Thani
Date FlownNovember 2023
Value For Money 12345
no
5/10

“better to fly with another airline”

(Thailand)

Trip Verified | I have been flying with Nok Air many times and their flights are alway delayed. If you have another connecting flight or urgent matter to do after the flight it is better to fly with another airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Suratthani
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"more reliable domestic carrier in Thailand"

(Thailand)

Trip Verified | Both flights were cancelled days before the booked departure. Alternative flights were offered, but timing was not convenient. So I had no choice. Flights uneventful on ancient B738‘s, who have seen better days. Staff friendly. Return flight delayed by an hour, no information provided, flight status on NOK website did not reflect the delay. Overall, there are better and more reliable domestic carrier in Thailand
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Udon Thani
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"it is always delayed"

(Thailand)

Trip Verified | I have been travelled with this airline many times and it is always delayed. Best for you to avoid their flights if you have an important schedule afterwards.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSurat Thani to Bangkok
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"not my choice for future flights"

(Malaysia)

Trip Verified | I've flown with Nok Air for the second time from Phuket to Bangkok. The first time, the flight was delayed for over two hours, and this time was even more extreme—delayed from 9:15 pm to 1:10 am, with no explanation. All passengers were left waiting without any communication. Definitely not my choice for future flights.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no