Nok Air

3 flights over Christmas/New Year between Bangkok and Buriram all had problems. Nok Air have increased their frequency to daily on this route but as a result have over stretched themselves if any issues occur. Flight 1 - originally booked for 23/12 emailed 3 days before to say flight was cancelled due to weather forecast but managed to get rebooked on to next day flight instead. However flight was full and found last row of seats in saab plane has reduced legroom so not happy. 2/1 - Buriram to Bangkok. Flight due to take off at 3.30 took off 5pm. No information provided about delay to any passengers from Nok air staff about delay or when incoming aircraft likely to arrive - dependant on information on internet instead. Buriram - Bangkok 5/1 worst of the 3. No information about issues until arrive at airport. Told flight cancelled - after much arguing between all passengers and staff offered alternative of flight to Ubon and then minibus back to Buriram with cost of ticket refunded. Originally scheduled to arrive 3.10 arrived Buriram at 11pm instead. Very disappointed with Nok Air this trip not only with issues but with lack of honesty about cause and information on delays being provided in an accurate manner. The issues have arisen due to one of the leased aircraft developing a major fault causing numerous cancellations and knock-on delays but would like to have been told this. Being a big supporter of Nok Air previously I am disappointed by this. Hope they get back to previous standard in future as this is the only flight option to Buriram.

Bangkok to Nahkon Si Thammarat RT. Nok is a wonderful LCC that has justifiably built up a loyal customer base. As a Nok Club member I receive an extra 5k allowance which is one of the airline's best deals. Yes the seat pitch is tight but is no worse than many western legacy airlines. The plane was clean and sufficiently staffed by FAs There is no inflight entertainment and no shared map. Nok provides a small snack and a pre-packaged cup of water. It's a nice gesture but many people decline the snack as it is usually a pastry with some sort of processed sausage or luncheon type meat. Baggage service was good. My only concern was that the safety instructions were exclusively in Thai and the English spoken was incomprehensible. Appreciably Nok is a Thai airline but it does carry non Thai pax The airline could easily record a proper English safety announcement and just play it as is the case with other airlines that service multi language clients. I consider Nok to be the best LCC in Thailand and its pricing is transparent.

Bangkok - Chiang Rai - Bangkok. Booked online. Check in was fast and easy. Checked one bag was not charged both ways. Snack was simple and tasty. Seat tip get exit row (44-45) - lots of leg room.

Online booking and check-in easy to use. Don Muang to Chiang Rai and return on B737-800. Only economy option. No inflight entertainment but soft drinks and small snack served for free. There was an option to purchase other foodstuffs and drinks from the trolley. Quick check-in and luggage collection at both ends. Please note that when booking online you must de-select extra luggage and insurance or these will be charged for. Free 15kgs luggage included. If your trip might involve changes to your itinerary it's well worth paying a few extra baht to buy a flexi ticket. Otherwise you have to buy a new ticket in most cases. On landing you receive a text message thanking you for flying with them and asking you to report any problems or concerns with their service! Certainly we had no such concerns. Cheaper than Thai Air Asia and much cheaper than Thai.

BFV-DMK. One of three flights a week on a 36 seater Saab from Buriram to Don Muang. No queue for check-in due to very few people in the airport. Slightly dubious the luggage scales were correct given a subsequent Air Asia flight and had to pay 400 bht for a couple of kilos extra luggage - not a big deal given the price of the flights booked (1100 bht all in) but disappointing none the less in hindsight. Other than that an excellent value for money flight which arrived early and had the usual free snack and water provided during the 40 mins in the air. No inflight entertainment on this size plane but not an issue for the short hop. will be using again over Christmas already having booked the same promo fare.

I was unfortunate enough to be going from Don Muang to Roi-et on the evening flight of 20th February. Received an email stating it would be leaving at 6.15pm rather than 5.50pm but on arrival at the airport it had been changed again to 6.35 pm. 6.35pm came and went no information whatsoever from any Nok air employees eventually at 7.05pm we were called took of at 7.10 approximately and arrived at Roi-et at 8.20pm more than 75 minutes late and yet no apology from any Nok Air staff. Whether this was a one off bad experience I'll wait to find out if things improve then I'll only be too glad to report it but customer relations need some improvement based on Wednesdays ordeal. The person waiting for me in Roi-et asked why the plane was so late Nok Air staff in Roi-et did not know.

21.1.2013. Bangkok-Chumphon flight DD7614 seat 2a. Booked online in November and knew I would be over the 15kg baggage allowance but web page said excess charges were 50bht per kilo so wasn't too bothered about the excess weight I would be carrying with my diving equipment in my luggage. At check in my bag weighed 26kg I had pre-paid for 20kg on the booking so was expecting to pay a reasonable 300bht excess. The check in person said I must pay 200bht per kilo - 1200bht. He then became rude and said if I didn't pay the new charge my bag would not be carried. Apart from this issue the flight was good but noisy on a small Saab aircraft but connected with the Lompraya ferry service well.

Udonthani to DMK. 31/1/2013. Took this option as it was offered with connections by ferry from Koh Tao on a joint ticket. The Lompraya service was slightly delayed but the bus got us to the airport with 10 minutes to spare before departure. We were whisked through check-in and the plane took off just 10 minutes late. A very good effort by both Lompraya and Nok Air. Plane was 20 year old ex Turkish airlines 737-400 acceptable for this short flight and must be popular as it was full. good value especially with the ferry connection and reasonable extra weight charges but only if you pre pay. Charges at the airport are 4 times more.

DMK to Udonthani. Nok Air now using Bangkok's Don Muang Airport which is a breeze and close to the city. Cheapest fares going online booking simple to use. Self-check-in available. Clean on-time flights free snack and drink onboard. Luggage allowance only 15kgs but cheap excess charges. Less than a third of the Thai Airways price and cheaper than Air Asia too!

Bangkok-Chiang Mai-Bangkok. Great experience from the on-line booking experience through to the flights themselves which were smooth and on time. Excellent friendly staff both on the ground and in the air with a free snack and a drink. Both planes clean and tidy. Worth buying flexible tickets which even give you 5kg extra weight allowance for your baggage. Overall a very positive and enjoyable experience - if only European 'low cost' airlines could offer a similar product and service.