Nok Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 126 reviews
6/10
3 star Skytrax Rating
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1/10

"never fly this airline again"

(Thailand)

Not Verified | Bangkok to Phuket with flight DD7515. Both the travel to and from Phuket were delayed by nearly an hour. Even during boarding it was very chaotic and no one knew what to do. Colleagues from Nok Air were treated like first class members and were able to board first. We booked a 15 Dollar meal with my flight, which was a very sad, small and overseasoned type of Thai dish with rice and a dry egg. We had to send them back. Both flights did come without any apology or explanation for the delay. We will never fly this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"all very impressive"

(Thailand)

Trip Verified | Easy (fast) check-in, flight left Don Mueang airport on time, arrived in Udon on time, pleasant crew, extremely fast debording, luggage arrived very fast too, all very impressive, and much appreciated!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Udon Thani
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Comfortable seats"

(Poland)

Trip Verified | Bangkok to Hat Yai. Perfect flight. Boarding and take off on time. Comfortable seats. Very kind flight attendant service. Landing a bit hard but on time. I was really impressed how boarding was organized.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Hat Yai
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"baggage was missing the lock"

(Germany)

Not Verified | Flight was 20 minutes delayed. At Phuket Airport they have a huge single check in line for all the flights, it doesn't matter if you do the online check in, it takes a long time. You cannot eat your own food on the plane. When we arrived to Bangkok my checked baggage was missing the lock, I asked customer service why they removed the lock and if they could give me the lock back and they said that the lock was not found but they didn't understand our English. We decided to go and leave it like that.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(Brazil)

Trip Verified | Krabi to Chiang Mai via Bangkok. Worst experience ever. The flight from krabi to Bangkok was delayed more than four hours. As a consequence we missed our connection from Bangkok to Chiang mai. In Krabi they informed us we'd take a flight to Chiang mai the next day at 1am. However when we arrived in Bangkok they said we'd have to fly to Chiang Raí and take a 5 hour bus to Chiang mai. We made a lot of complaints and we received no reply.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKrabi to Chiang Mai via Bangkok
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"employees refuse to give any information"

(United States)

Trip Verified | Krabi to Bangkok via Chiang Mai. This is the worst airline ever. As I sit here typing this, our plane is delayed over 2 hours and the Nok Air employees refuse to give any information. We will be missing our connecting flight and we sat in line for an hour to get attended to. The staff ignored everyone in line and began taking selfies. They also kept running away and ultimately gave us meal vouchers to a restaurant that was closed. There is still no resolution. There is still no plane. We are in Nok limbo torture land. Never purchase with them!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKrabi to Bangkok via Chiang Mai
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not pay the baggage fees online"

(United States)

Trip Verified | Chiang Mai to Phuket via Bangkok. Nok Air is the only airline I’ve ever flown that charges you a baggage fee per connecting flight. Thus, in addition to paying its already exorbitant baggage fees, I had to pay it twice, because I had a layover in Bangkok. Part of the reason the baggage fees were so high is that we could not pay the baggage fees online. Its website is garbage and hasn't been updated in a while (probably because they want you to pay the higher fees at the airport). None of this is advertised or disclosed that I saw. On top of this, the customer service was horrible because the agents are unable to explain the baggage policies either because they couldn’t speak English well enough or they just didn’t understand the airline’s baggage policy. Bottom line: You may think you’re saving money flying with NokAir, but if you are flying with any bags, save your time and money and fly a different airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChiang Mai to Phuket via Bangkok
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

Pleasant uneventful flight"

(Thailand)

Trip Verified | Udon Thani to Bangkok. Pleasant uneventful flight, friendly crew, clean aircraft, arrived early, quick luggage delivery at Don Mueang airport. Check-in in Udon? Male agent could not be bothered opening his mouth to say for instance hello or something as simple as that, entire check-in process was done in complete silence at 6.45am, maybe he was still tired.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
Route Udon Thani to Bangkok
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"departed and landed on time"

(Singapore)

Trip Verified | Chiang Mai to Bangkok. Nok Air is a Low cost carrier so I was surprised they served a small bottle of water. It's not much but still a nice gesture. Flight departed and landed on time, but landing was really rough and bumpy.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no clarity on baggage policy"

(Singapore)

Trip Verified | Phuket to Bangkok. There is no clarity on Nok Air baggage policy. Even staff is not able to explain the policy correctly to me. Airport customer agent was insisting for getting money and was not ready to listen what I was trying to say.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no