Nok Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 157 reviews
5/10
3 star Skytrax Rating
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1/10

"canceled my reservation"

(Australia)

Not Verified | Nok Air's recent handling of my flight from Ubon Ratchathani to Chiang Mai has left me deeply perturbed. Just three days before my scheduled flight, Nok Air canceled my reservation without providing any form of compensation, despite the immense disruption this caused to my meticulously planned journey. My need to reach Chiang Mai on the very day I had booked my flight was non-negotiable, making their cancellation all the more unforgivable. With no viable alternative offered by the airline, I was left with no choice but to embark on a grueling 14.5-hour bus ride, enduring hardship and discomfort. In an attempt to rectify the situation, Nok Air had initially promised to refund the money I had paid for the flight, but the promises soon turned hollow. They insisted that it would take 45 business days for the funds to be returned to me, an intolerable delay given the urgency of the situation. During this seemingly endless waiting period, I diligently corresponded with Nok Air via multiple emails, inquiring about the status of my refund. The 45 days finally came to an end, and I reached out to Nok Air as instructed, only to be met with another layer of distress. They coldly informed me that the money had been sent and advised me to check my bank account. I followed their instructions meticulously, scrutinizing every bank statement, only to be met with disappointment. The funds remained conspicuously absent, and this lack of transparency painted a disconcerting picture.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteUbon Ratchathani to Chiang Mai
Date FlownJuly 2023
Ground Service 12345
Value For Money 12345
no
9/10

"No complaints at all"

(United Kingdom)

Trip Verified | No complaints at all, this flight at all. Left on time and landed early. It’s a no frills airline, for the price you can’t go wrong. Seats are a little worn but livery’s are superb.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteUdon Thani to Bangkok
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"airline is an ok choice"

(United Arab Emirates)

Trip Verified |  The airline is an ok choice for travelling in Thailand. The planes felt a bit dated and needed to be replaced with modern cabins that feature tablet holders and free wifi like other low cost airlines do. Don Mueang Airport is dated and should add more facilities, Phuket Airport was alright during arrivals.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok Don Mueang to Phuket
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"staff were friendly and trip was smooth"

(Canada)

Trip Verified | Everything but the airline website was great. Departure was on time, staff were friendly and trip was smooth. Only issue was the booking website, where you need to pay an extra 500 baht or $18 USD fee for credit cards, essentially acting as a hidden fee. Also, the Nok website on a mobile is very poor. The drop-down menu gets in the way when you want to do anything, rendering the website useless. Much better and cheaper to book through an agency like Klook or Agoda.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Nakhorn Si Thammarat
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Unbelievable! So frustrated"

(Thailand)

Trip Verified | First the airline changed the flight for about 1 hour (not a big deal for me) then when we arrived at the gate to board, the airline changed the gate from g.3 to g.7, then again from g.7 to g.14, and then again from 14 to 11! After all the gate changes, the flight was delayed! (More than half an hour when posting). After we took the bus to the plane the airline let the passengers line up melting to entrance the aircraft under the strong sun and boiling hot!! Unbelievable! So frustrated!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"destination was cancelled"

(Australia)

Not Verified | Flight was cancelled. Actually, destination was cancelled, and we weren’t notified. Apparently NOK stopped flying to Mae Hong Son in April 2023, but still took a payment from us for two tickets. No notification from NOK whatsoever. We had to arrange flight to Chiang Mai (obvs with a more reliable airline), and a 6 hour bus to Mae Hong Son. The booked and paid for flight was scheduled for 14 days prior to this review, still no contact or refund from NOK, despite several attempts by me to contact them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Mae Hong Son
Date FlownMay 2023
Ground Service 12345
Value For Money 12345
no
8/10

"For a 50 minute I couldn’t complain"

(United Kingdom)

Trip Verified | The liveries on the Nok Air planes are superb. Bright and a great stand out feature. The flight left on time and bags were collected very quickly at the other end. Seats are worn and dirty. For a 50 minute I couldn’t complain.
AircraftBoeing 737-88L
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Ubon Ratchathani
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"unfortunately a very unreliable airline"

(Sweden)

Not Verified | Unfortunately, my destination is only served by Nok Air and another low-cost airline. Of these two airlines, Nok Air has the most flights to choose from so I have traveled regularly with Nok Air since they started operations in 2004. The problem with Nok Air is that they cancel flights all the time, sometimes without notifying their customers. As a customer, you yourself must regularly check that your flight has not been cancelled, because you cannot rely on getting that information from the airline. Last year I discovered myself that my flight had been cancelled and contacted Nok Air and they promised me a refund within 45 days but I was not refunded as promised. I then started to send daily messages via the website demanding a refund but no response even once from the airline. After more than 3 months I finally got my money back, they probably got tired of my daily messages. Nok Air is unfortunately a very unreliable airline and not to be recommended, choose another airline if possible.
AircraftBoeing 738
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSakhon Nakhon to Bangkok
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Never again unless unavoidable"

(Thailand)

Not Verified | Out of 5 flights with this airline in recent months, 4 were delayed more than 1 hour, 1 was cancelled. Lesson learned. Never again unless unavoidable. The cabin interiors seem super worn, but that's the least of their many many problems. Take AirAsia instead if you can. Way better on time performance in my experience.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Buriram
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"dont fly this airline"

(Germany)

Trip Verified | Flight cancelled, never got a refund after countless mails. Absolute scam, dont fly this airline. I have flown with them before, and it was alright but if there is any problem, you lose all your money.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRanong to Don Mueang
Date FlownFebruary 2023
Value For Money 12345
no