Nok Air

✅ Trip Verified | This was our first flight with Nok Air. On check in the young lady already was aware that we needed the wheel chair she also moved us from row 6 to row 4 closer to the boarding door. Cabin staff were on the ball both ways. On arrival to Bangkok a wheel chair was ready to assist, he took us from the aircraft to AirAsia check in for our next flight.

✅ Trip Verified | My flights on November 17th return from Bangkok to Buriram has been canceled without reason. They promised to refund in the 45 days but finally you not get any refund. No response when you contact the company.

✅ Trip Verified | As expected the plane arrived late and caused a 1.5 hour delay, but to their credit they managed to turn the plane around in just a mere 45 minutes, including disembarking, boarding and paperwork, therefore partially making up for lost time. Just factor in a delay of an hour or two and be mentally prepared for it to happen from such a no-frills airline and one will keep expectations in check. The crew took pride in their work and executed their job well.

✅ Trip Verified | The cheerful canary yellow uniforms of the flight crew are matched by the livery of their aircraft - If only the happiness went into their attitude as well. Yes, they are a low-cost carrier, and I am sure the crew doesn’t have the same work environment as the crews of higher-end airlines – but that is no justification for a bad attitude. Everything about the flight was – low cost. They have so much potential - at least they had a Skybridge at DMK and HKT.

✅ Trip Verified | We had booked our Trip Through Goibibo for the early flight via NOK AIR from Phuket to Bangkok On 21 sep 2022 at 7.45 AM. On reaching the airport at 6 AM it was mentioned that the flight got cancelled but we were not informed about the cancellation through any means prior or after. When we tried to contact their (NOK AIR) office at Phuket airport it was closed. Then we had booked another flight through AirAsia and reached Bangkok and enquired at Nok air office at Bangkok. They told that it will be refunded after 45 days and no other proper response. Even in call center number there was no response.

✅ Trip Verified | Flight was delayed without any announcement. Ground staffs arrived to the gate at boarding time. The screen of the gate still shown the previous flight. The price for the route is ridiculous.

✅ Trip Verified | Delayed from Trang DD599 31st July. Staff repeatedly lying about delay and departure schedule. We will not travel on Nok again unless it is 110% essential travel. All Nok customers should be made aware of this terrible service.

✅ Trip Verified | Worst airline experience of my life. In a span of 3 days my flight was cancelled, re-scheduled, delayed, then changed altogether. Trying to contact the customer service number will take at least 1.5 hours on hold. The most unreliable and unresponsive airline ever. I would recommend taking any other airline regardless the difference in price, it will save you peace of mind.

✅ Trip Verified | Due to Covid19 (plus local travel restrictions), I could not take the flight as planned and opted for an open ticket. Instead of doing what other airlines are doing (extending validity), NokAir only allowed I think six months, and then the open ticket expired. Which means NokAir kept my money, refuses refund.

✅ Trip Verified | Bangkok to Chiang Mai booked for the end of May 2020. I cannot leave the USA due to COVID-19 restrictions on Thailand and Dallas Texas. Nok Air is refusing to refund my tickets. This is unfair, because there was no virus when I booked these tickets. Nok Air is not doing what is right for the customer. I will never do business with NOK air again. Nok AIR please reach out to me to resolve this issue.