Nok Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 157 reviews
5/10
3 star Skytrax Rating
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1/10

"I'll never fly with Nok again"

(United States)

Not Verified | Complete scam. I booked a flight including baggage for $72. A couple hours before the flight I got an email saying my baggage booking had been canceled and refunded (I was in a taxi for the airport when I saw the email). So I went to the checkin counter they said I could checkin my baggage only if I paid an extra $20. I showed them that I had already booked for the baggage at $72, not $92 but they didn't care. I got angry at this clear bait and switch scam and complained to the supervisor. Myself and 2 other customers had the same issue. This is clearly how this airline always operates, they can't just be an honest carrier, they feel compelled to scam their customers. For me, I'll never fly with Nok again, please learn from my example and avoid these thieves.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Chiang mai
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"shambles of an airline"

(United Kingdom)

Trip Verified | They cancelled my flight, told me they would refund me in 45 days and have failed to do so. I am now having to pursue a claim through Visa. Do not fly with this shambles of an airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownDecember 2022
Value For Money 12345
no
10/10

"Cabin staff were on the ball"

(United Kingdom)

Trip Verified | This was our first flight with Nok Air. On check in the young lady already was aware that we needed the wheel chair she also moved us from row 6 to row 4 closer to the boarding door. Cabin staff were on the ball both ways. On arrival to Bangkok a wheel chair was ready to assist, he took us from the aircraft to AirAsia check in for our next flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"canceled without reason"

(Belgium)

Trip Verified | My flights on November 17th return from Bangkok to Buriram has been canceled without reason. They promised to refund in the 45 days but finally you not get any refund. No response when you contact the company.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Buriram
Date FlownNovember 2022
Value For Money 12345
no
7/10

"crew took pride in their work"

(Hong Kong)

Trip Verified | As expected the plane arrived late and caused a 1.5 hour delay, but to their credit they managed to turn the plane around in just a mere 45 minutes, including disembarking, boarding and paperwork, therefore partially making up for lost time. Just factor in a delay of an hour or two and be mentally prepared for it to happen from such a no-frills airline and one will keep expectations in check. The crew took pride in their work and executed their job well.
AircraftBoeing 737-809
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok DMK
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Everything about the flight was – low cost"

(Canada)

Trip Verified | The cheerful canary yellow uniforms of the flight crew are matched by the livery of their aircraft - If only the happiness went into their attitude as well. Yes, they are a low-cost carrier, and I am sure the crew doesn’t have the same work environment as the crews of higher-end airlines – but that is no justification for a bad attitude. Everything about the flight was – low cost. They have so much potential - at least they had a Skybridge at DMK and HKT.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not informed about the cancellation"

(India)

Trip Verified | We had booked our Trip Through Goibibo for the early flight via NOK AIR from Phuket to Bangkok On 21 sep 2022 at 7.45 AM. On reaching the airport at 6 AM it was mentioned that the flight got cancelled but we were not informed about the cancellation through any means prior or after. When we tried to contact their (NOK AIR) office at Phuket airport it was closed. Then we had booked another flight through AirAsia and reached Bangkok and enquired at Nok air office at Bangkok. They told that it will be refunded after 45 days and no other proper response. Even in call center number there was no response.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownSeptember 2022
Ground Service 12345
Value For Money 12345
no
1/10

"price for the route is ridiculous"

(Thailand)

Trip Verified | Flight was delayed without any announcement. Ground staffs arrived to the gate at boarding time. The screen of the gate still shown the previous flight. The price for the route is ridiculous.
AircraftQ400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Mae Sot
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"terrible service"

(United Kingdom)

Trip Verified | Delayed from Trang DD599 31st July. Staff repeatedly lying about delay and departure schedule. We will not travel on Nok again unless it is 110% essential travel. All Nok customers should be made aware of this terrible service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTrang to Bangkok
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled, re-scheduled, delayed"

(Thailand)

Trip Verified | Worst airline experience of my life. In a span of 3 days my flight was cancelled, re-scheduled, delayed, then changed altogether. Trying to contact the customer service number will take at least 1.5 hours on hold. The most unreliable and unresponsive airline ever. I would recommend taking any other airline regardless the difference in price, it will save you peace of mind.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhuket to Chiang Mai
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no