✅ Trip Verified
Johannesburg to George. The worst customer service of my life.I flew with mango airline a couple of times and I’ve always been disappointed by their customer service. The air hostesses has big attitudes and not child friendly at all, in comparison with other airlines flown over the years. Today’s flight (Monday 05 November) was my worst flight experience. To begin , firstly we got called after everyone was waiting at the boarding gate we had to board at a whole different boarding gate which was stated on our boarding passes. Eventually got onto the plane and sat down. Doors closed and we sat and waited for almost 40 min before we took off. In the meantime myself and my two year old daughter was so hot and I literally prayed to get in the air and get home. She got difficult because she had a Pooh Pooh diaper which we couldn’t change and had to wait till we get in the air & seat belt signs has been switch off. I got up with her and walked to the front (we sat on seat 7 A&B) the air hostess asked me if I’m going to change a diaper and I said yes. She advise me to walk to the back of the plane to the toilet at the back because the front toilet doesn’t have the facilities to change diapers. I wasn’t impressed by her attitude and the way she talked to me. Throughout the flight my daughter was behaving well, playing peekaboo with the Italian guy next to us. Eventually we had to land and her seat was window seat & mine was the middle seat. The air hostesses came pass advising me to put her in her seat. I tried to do so but she refused to let go off me and she wanted to sit on my lap and laying down her head on my chest. She always does it when she feels scared. The hostess kept on coming to me telling me to put my child in her seat. I said that she doesn’t want to because she is scared and the guy in the row in front asked her to give me a extra belt to put around us both and she refused to do so. Eventually I got her in the seat and she didn’t want to stay in it. The air hostess came to me again telling me to put her in her seat. I said to her that she is scared and I will keep her on my lap. She said that the will lock me up if I’m not going to put her in her seat and that the airplane can’t land if my child is not in her seat, the captain said that they are going to do a go around and it’s going to affect all the passengers on the flight. I got furious with her and told her they can lock me up when we land I don’t care. She told me to put her in her seat and a pulled her off my chest and forced my screaming child in her seat. She yelled and cried herself to sleep. I was so furious with their customer service the can’t speak nice to customers with children, if her approach was different and nice my child wouldn’t have been so scared. This was the second time I had a bad experience with mango.