Mango Airlines

Not Verified | On 12 April I travelled from Lusaka to Johannesburg on SAA, and then from Johannesburg to Cape Town. Because it was a Mango flight booked via SAA, I was told I have a R70 refreshments voucher for the flight. At the start of the flight, there was an announcement that due to ‘stock shortages’ there are no muffins, sandwiches or croissants for purchase. So by the time the refreshments finally came by my row which was row 19, only sugary things were left. No chips, biltong, etc to purchase. Only chocolates and jelly babies. Thank you Mango, but I prefer not to have a chocolate for supper and the only thing I’ve eaten since the afternoon. And after running to catch the flight due to an earlier flight delay. Such poor planning from Mango. I will refuse to fly SAA via Mango again. The R70 refreshments voucher means nothing if there is nothing available on Mango.

✅ Trip Verified | Johannesburg to Cape Town. I have flown with Mango Airlines a few times and so have my family members and it is the worst airline. They are always delayed and not by 15/20 minutes, I was delayed by three hours and my family members are now delayed by 2 hours. You waste peoples time and then still charge the full price and dont make any effort to be on time. People plan around these flights and they are unreliable. Handing out free cup of soup sachets on our flights does not make it okay that your flights are delayed by over two hours, for a domestic airline that is absolutely ridiculous.

✅ Trip Verified | Mango Airlines is unreliable. On 14 March the flight from Johannesburg to Durban was delayed for 3 hours. On 1 April my flight from Durban to Johannesburg was once again delayed. Baggage was delayed. I missed my connecting flights and I had to book new flights for me. Mango Airlines staff didn't care that I missed my flights. I was stranded at the Airport and had to check into a hotel. Is Mango actually going to answer an e mail I sent to them?

✅ Trip Verified | Durban to Johannesburg. Worst airline ever! Most people book this airline as it is slightly cheaper than other domestic carriers. It's much better to pay a couple hundred more and be on time than have to encounter the 2 hour delay that usually plagues this airline! I booked a round trip, was delayed by about 2 hours on both trips. Totally unreliable. Will not use this airline again.

✅ Trip Verified | Johannesburg to Durban. Flight was for 06:30 on the 09/03/2019, myself and my partner. We were on holiday in johannesburg and left to the airport an hour earlier, there was traffic on the way as well. We got to the airline to check in at 06:05, the lady that assisted us told us very rudely that we cannot board the flight as it is closed. Everyone was rude and did not wish to assist us in any way considering that we didn't have enough money to book another flight. we were told to pay a "penalty fee" to board the next flight home which costed us the price of two extra tickets! Told us we were on standby yet when we boarded the plane there were seats available and empty like seriously. We just paid for the cost of empty seats? This happened previously with Safair but at least the safair staff made an exception for me to board the flight which is why i will continue to use their airline instead. Worst experience ever.

✅ Trip Verified | To Mango Lanseria Airport: I want to give my thanks to Tsholo supervisor from lanseria airport for her professional assistance in helping me changing my flight ticket after I was longer hospitalised, (after i battle the whole weekend phoning around without any success, your professional approach and customer care is well appreciated.

✅ Trip Verified | Cape Town to Johannesburg. Mango flight operated by local lease company Global Aviation. Elderly and cramped plane, but took off on time and landed a little ahead of schedule. All one can ask from a low cost, no-frills airline.

✅ Trip Verified | OR Tambo to Durban. Booked in and asked for emergency exit seat aisle seat I was asked if i could assist in an emergency and replied positively. I was placed on an emergency seat 11D . On embarking the plain some rows was requested not board the plain Row 1, 2, and 3. on Boarding the plane had a business class in the first three rows hence the boarding delay of Rows 1,2 and3 , Mango being a low cost Arline you as customer must shut your mouth and accept everything dished out to you and this is the General attitude of all staff concerned. I entered the plane and low and behold 11D is not an emergency seat! So shut up as you as customer have no rights and sit down. Next minute chaos ensues as two children below 12 are sitting in Emergency Exit seats now the plane has to be replaced as this ends up being the biggest riddle of all time to split two kids from their mother away from the Emergency Exit seats and the most hilarious part is Mom was never seated next two kids ? Now Mango with all due respect shame on you as i have first hand experience of this when myself and wife and three kids flew to Cape Town in Dec 2018 our family was placed not in a row next to each other but in a row behind each other 5 rows long and guess what my one daughter 11 yrs old was placed in an Emergency exit seat so Guess what chaos ensued to remove her from her seat as the biggest crime ever was committed as how did she get a Emergency seat? Ok so it was the first Mango family trip and we take it with a pinch of salt as its a Low Cost Airline and you have NO Rights! 3 Weeks later on the return trip from CT to JHb they managed to bungle the seat arrangement again splitting our family up again placing us in three different rows. So 26 Feb 2019 bungling my seat arrangement again and again showing no empathy or compassion for a mother and two children traveling. The nightmare continiues on flight JE265 17.40 flight Jhb to Durban. After the seat drama sorted we are 30 Min late for departure. As the plane is pushed back and the engines start up we are pushed back into the parking bay as the Captain explains the planes de-Icing system is potentially problematic and the Eng has to investigate! Whilst sitting in the plane the Eng crew enters the cock pit and +- 30 Min later we are going to depart one hour late. The Captain announces that all is sorted and also apologizes that this is a back up plane thats why the seating arrangement was array . Now the concerning part is the back up plane is also suspect ? So question do we jump from plane to plane and all the seating arrangements are in chaos state as this talking to co passengers was also not their first Mango nightmare.

✅ Trip Verified | Durban to Johannesburg. I arrived at the airport 4 minutes late for check in and I was refused to fly. And had to book with another airline. People I dealt with were arrogant and just refused to assist. But when flights are delayed passengers need to just accept and carry on. But being four minutes late you lose your flight and all money paid. I travel with mango every month for both staff and myself. I would never use this airline again.

✅ Trip Verified | Johannesburg to Cape Town. Worst service. Asked whether I can check my hand luggage, and explained it was a putter I just bought which is very expensive. Check in attendant gave permission. When I arrive at security gate, I was told I cannot check the putter. When I returned to the Mango desk, the lady didn’t even apologise for the mistake and made it as if it was my mistake. When I asked her how they would secure a R7000 putter, and made sure it doesn’t break or get stolen, she said stuff can get stolen and its not her problem, since Mango accepts no liability. This was in stark contrast to the friendly service and assistance I received from Safair. I cannot remember the last time Mango had a scheduled flight depart on time. And to top it all I received 3 sms’s confirming flight wad delayed / not delayed, which added to much further confusion.