Mango Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 115 reviews
3/10
No Skytrax Rating
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1/10

"the most unprofessional people"

(South Africa)

Trip Verified | Disgusting experience with Mango. The had delayed our flight 2 times on 28 April and eventually cancelled our flight 30 minutes before boarding and we were already at the airport ready to check in. This caused us to miss many appointments during the day and now left us stranded at the airport and the Mango office at PE airport was closed. No one offered any help or advise from mango and their phones just kept ringing without answer. We then had to book at the airport with British Airways to get home. Mango did not send any reason or apology for the flight that was cancelled at the last minute and have not even provided a solution or offered to refund us for the flight we paid for! Earlier that day after holding on the line for an hour and a half, I got through to a very rude agent to ask them why the flight has been delayed and she provided no details other than saying its for operational reasons. Needless to say that our original flight to PE was a nightmare as We pre-booked paid seats on the website when making the booking in January and we were not given our seats where again a very rude agent told us "Sorry. the flight is full". They assigned seats at random. We did not even sit together, we were given two different seats. Disgusting Airline and the most unprofessional people it has ever been my misfortune to deal with. It has now been 2 months since I requested a refund and they keep ignoring my emails and every time I call, I am told to send an email.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJohannesburg to Port Elizabeth
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I will never fly Mango again"

(South Africa)

Trip Verified | We were in shock after we arrived at the Airport that the Mango Flight was delayed by 4hours after checking in which means we had to hang out at the airport until departure. Why couldn't they notify us earlier. I was exhausted as I had to get up at 4am to get to the airport at 8 as my flight was at 8:45 After sitting for almost 4hours I went to catch my flight after I read last boarding call. We were told initially that we had to depart from C which is downstairs, when I get there I was told changed to A which is upstairs. When I get to the right location 3people were at check in and I was told I cannot go in as the 155 or 154 passengers were already on the flight) I was asked what seat did I book and I even showed my boarding pass) but was told sorry I can't get in. It was 12:15, the plane only departed at 12:30. I asked for the Supervisor who we 1 if the 3 staff and his argument was that it was an administrative issue and he already submitted the admin work and all the registered passengers were already in. I called the call centre immediately and the agent asked to speak to the Supervisor, He said out loudly and arrogantly that He will not speak to anyone. Mangos calls are recorded, he then left whilst I was still panicking as I had already been sitting at the airport since 8am. I followed him to the Mango offices and the lady who he complained to was even more arrogant and unprofessional. She kept insisting that I am giving her the wrong reference number even after showing her my email confirmation and my boarding pass with that same reference number. After a while she asked for my ID number, why couldn't she ask me for the ID number in the first place. I called Complaints spoke to an agent and kept pleading for assistance as I had work appointments that day and I had every right to be emotional. She took my details and said she will investigate, she called back informing me that the consultant was helping me but apparently I had attitude. After a few minutes I was told that if I want a flight with British airways at 3 I need to go back to the same Agent who 'apparently' was assisting me. Mango customer care were suddenly closed and I was told by another staff that I need to wait till the Agent comes back. So I proceeded to British airways and the Consultants there were excellent and went the extra mile by giving me a seat with extra room space. I had to hang around the airport for another 2 and a half hours and only got to Dbn at 5. British airways staff were kind and excellent and the gentleman who sat a seat away from me seeing that I was emotional kept checking on me. Mango I hope and pray that this never happens to any other Client. After reading all the other complaints I realise that you do have staff with no integrity nor respect nor compassion. I am a frequent flyer and guaranteed I will never fly Mango again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCape Town to Durban
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"6 hour delay without any warning"

(South Africa)

Trip Verified | Worst airline ever! We had a 6 hour delay without any warning. Terrible service, worst experience ever! They offered no compensation and no explanation as to why there is a six hour delay
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJohannesburg to Cape Town
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Their staff have no empathy"

(South Africa)

Not Verified | Myself, my husband and our 2 small kids arrived at Cape Town International airport on Tuesday 27th April departing to Durban. After checking in and taking our suitcases we were advised that we will not have a flight home on Sunday 2nd May. I had checked on both my departing and return flights before leaving for the airport and everything was confirmed, no notification of cancellation. When I asked why I was not informed I was asked “don’t you watch the news?”. I was then sent to customer care and I was told there was nothing they could do to help me and that I have to book a flight home with another airline. The attitude of the staff member was disgusting and extremely unhelpful. I spent the entire day on Wednesday trying to get hold of somebody at Mango with no success, on Thursday I was told they don’t know anything and can’t confirm if they will be flying. I had no choice but to book with another airline and fork out R3800 which I had not budgeted for. Today I received an sms stating my flight time has changed so I called to advise I have already booked with another airline and cannot cancel. I was abruptly told that I would have to accept a voucher as Mango never confirmed my flight was cancelled despite what I was told by staff at both airports. They ruined a family holiday we had been looking forward to for months. They affected my job as I had to request another leave day. Their staff have no empathy and should not be working in customer services. What am I supposed to do with a voucher? The least these people can do is extend the validity period of the voucher. I have no intention of travelling again in the next 3 months. I could barely afford this trip with all the issues caused by them. I will never ever book with this airline again! Please people, do not book flights with this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCape Town to Durban
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No sense of customer centricity"

(South Africa)

Trip Verified | This is by far the worst airline ever. Not recommended. Even if their flights were for free. No sense of customer centricity. Upon bag drop off, more than two hours before departure time, they inform me that my flight had been delayed with 3 hours. This is completely unacceptable. I would like to know what recourse there is for this unprofessionalism.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJohannesburg to George
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"it is unfair what Mango did to us"

(South Africa)

Trip Verified | I think it is unfair what Mango did to us in December the initial booking was for March 2020 but due to lock down could not travel we booked flights To Cape town and 2 days before travelling we received sms confirming that our flights were cancelled and we tried following up and found out that flights were on certain days and at that stage we could not cancel or reschedule Accommodation but instead booked another airline. I personally fell that because Mango inconvenienced us, the voucher was supposed to be valid for a year not 6 months cause at this stage we not planning to travel and with Covid its worse the money was already used to book another airline and due to that I would like Mango to look into that.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBloemfontein to Cape Town
Date FlownDecember 2020
Value For Money 12345
no
1/10

"the attitude from the flight attendants were disgusting"

(South Africa)

Trip Verified | Absolutely disgusting attitude from flight attendants. Hardest landing I have ever experienced and I fly a lot! But most of all the attitude from the flight attendants were disgusting, will never fly with them again, first and last time! No wonder their flights are so cheap, because they can't afford proper training or actual staff that want to be there and love their job.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDurban to Johannesburg
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"This is the most unhelpful airline"

(South Africa)

Not Verified | This is the most unhelpful airline ever. It is almost impossible to get any sort of help from the customer care lines. Waited on the phone for over 45 minutes without being helped. Any changes or cancellations have to be done online. There is no response from the airline company when queries or changes are submitted.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJohannesburg to Durban
Date FlownNovember 2020
Value For Money 12345
no
1/10

" No communication about 30 mins flight dela"

(South Africa)

Trip Verified | Worst airline in South Africa. No communication about 30 mins flight delay. Late boarding with no explanation. Mango has a poor and slow book-in process. I will try to avoid flying with Mango again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCape Town to Durban
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Worst experience of an airline ever!"

(South Africa)

Trip Verified | Worst experience of an airline ever! Both legs of my domestic trip were a disaster. On the way there we landed and sat in the plane for 30 min as there was nobody to put out the stairs. When we finally got out we waited 20 min for our bags to arrive. On the return leg we sat in the plane for 80min on the runway unable to take off with barely any communication from the captain and crew. When we finally landed we waited 30 min for our bags to arrive. An absolute joke of an airline and I do not know how they are still in business. You are much better off flying FlySafair which I have never had a problem with (ironically you will pay less for better service).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCape Town to Johannesburg
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no