Mango Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 95 reviews
4/10
No Skytrax Rating
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1/10

"asked to pay for baby items"

(Australia)

Not Verified | Johannesburg to Durban. Terrible! I travelled with my husband and 2 kids. I was told at the airport that I have to pay for additional luggage if I need to take my son's pram and car seat. I explained that their website is in contradiction. The supervisor on duty agreed but still wanted me to pay. I pointed out that an infant who doesn't pay for a ticket gets more baggage allowance than my 4-year-old who I do pay an adult price for? How is that fair. The baby items are statutory and necessary. Still no understanding. I travel extensively and this is the only time in 12 years that I was asked to pay for baby items.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJohannesburg to Durban
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"the card number had worn off"

(South Africa)

Trip Verified | Cape Town to Johannesburg. The service with baggage check-in was terrible. On the flight itself, the attendants are not helpful - they accept card for payment but have very weird and specific requirements about what type of cards. They did not allow me to use my card because the card number had worn off. The so called "mango rewards" does not actually work - I tried to redeem my rewards 2 days ago and have not received any voucher.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCape Town to Johannesburg
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"waited 45 minutes for my luggage"

(South Africa)

Not Verified | Durban to Johannesburg with Mango Airlines. Flight on time, no problems. However, after we landed, waited 45 minutes for my luggage! Nearly as ling as the entire flight! Ridiculous. It was also very late at night (about 11 at night). Really not nice to wait for the luggage for such a long time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDurban to Johannesburg
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Worst airline"

(South Africa)

Trip Verified | Durban to Cape Town delayed by 1hr 20 mins. Worst airline you could possibly pick. I suggest any other company that will get to your destination on time. Staff seem poorly trained.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDurban to Cape Town
Date FlownJanuary 2020
Ground Service 12345
Value For Money 12345
no
1/10

"the flight doesn’t exist"

(Austria)

Trip Verified | Worst airline ever! I booked from Cape Town to Johannesburg on 17th November at 6am (JE 134). We arrived at the airport for check-in just to find out that the flight doesn’t exist! We were not notified about it at all. Lady at the airport said we received an email, I can assure you we haven’t, because if I have known I would have cancelled the flight and booked it with some reliable airline! I check my email regularly - even spam folder and we were not the only ones without receiving any notification - there were other people at the airport with same problem! We have booked the car in Johannesburg at 8:30 because we needed to drive 7-8 hours to our accommodation. It was our first time driving on the left side and we wanted to avoid driving at night on unpaved roads which is what we had to do with this flight three hours later. I understand flights can get cancelled but if they at least have notified us we could have avoided all this stress and made different plans. I will not book with them ever again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCape Town to Johannesburg
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst day with Mango"

(South Africa)

Trip Verified | Durban to Johannesburg. We have had the worst day with Mango. First we were sent to a new boarding gate for a 13:45 flight, from A11 to A19. Without any notice or communication, our flight was delayed. The notice on the display screen only saying ‘INDEF DELAY’. What does that even mean? Then we get sent to A14 to start boarding. Eventually, 15:30 we are on the plane, only to be told the aircraft is not fit to fly. Like sheep we get sent off to go fetch our bags, and stand in a queue at the Mango guest counters. Finally reaching the counter after waiting for our bags for ages, we are rewarded a voucher for the inconvenience caused. At the moment we are sitting in the dark, waiting to know what the next move is. Mango has not ket us know anything. This is extremely poor management and customer service displayed. None of the staff knew what was going on. And no one from management or the so called ‘team leaders’ could give us any direction.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDurban to Johannesburg
Date FlownDecember 2019
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"exhausted and angry"

(South Africa)

Not Verified | We flew Mango to Johannesburg comfortably.No problems at all. After our trip to Johannesburg we were excited to come back home to Cape Town. We arrive around the airport 2hrs before boarding and we online checked in. No messages were sent to us informing us that the flight had been delayed by 2hrs , we then went to the lounge for 1hr 55mins we arrive at our gate ready to head home only to find out that it had been delayed by and additional 2hrs! We are furious! We will only arrive home now at 12:30am On a Wednesday morning. My friend and I are exhausted and angry. Never again will we fly mango only Flysafair.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJohannesburg to Cape Town
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They don’t try and help you"

(South Africa)

Not Verified | Johannesburg to Port Elizabeth. We will be flying with Mango on 13th December 2019 . All went as planned up until they notify me via Email that our departure time has change to an evening flight. I immediately called them and asked what the reason was for the changing of the departure time. They could not give me any reason. I asked them if they could please change my flight to any time between 11 am and 2 pm that same day. I have an important meeting to attend at 16:30. They said no they don’t have any seats open on their other flights. I then asked them If they could place me on another airline departing in that time frame. They then told me I will be losing my money that I payed. I payed extra for choosing where to sit etc. I decided to stay with them the because I was fighting a loosing battle. Fast forward a week or two I get a chance to get on an earlier flight and I took it. When I received my flight information I noticed that my seats that I booked were blank. I called them again and asked what is going on. The lady told me I changed my flight and I had lost that money that I have paid for my seats. I told them that they changed my original departure time etc. All what the lady told me was sorry. Their staff are useless. They don’t try and help you in any manner.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJohannesburg to Port Elizabeth
Date FlownDecember 2019
Value For Money 12345
no
1/10

"we just missed our flight"

(South Africa)

Trip Verified | I was booked on a flight from Cape Town to Durban for a job. I was at the airport on time and at the gate they said it will be delayed for an hour. Something to do with the captain. That is all she said. Hour later she said sorry but it is delayed again, my flight time was scheduled for 17h30. After the 3rd delay the lady informed and said that sorry but we can go and have supper, the flight will take off around 20h30. During that time we had supper but we decided to go back before the time just to make sure we do not miss the flight. By our return the girl informed us we just missed our flight. They didnt make any announcement, they didn't call us, nothing. What is more upsetting is that our call time for our job was 4h30 the next morning. Our tickets was booked and paid for by another company. There i was standing had to pay for our own tickets and i didn't bring my CT card with, so somebody else was paying my ticket. New flight time??22h45. Arrival time in Durban 00h45 due to the delay and no announcement was made, it cost me money out of my pocket (my friends pocket) to book another flight to Durban. If it wasn't for my friend to help me paying my ticket i would have been stranded? Was it my fault that the plane was delayed.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCape Town to Durban
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"last time using this airline"

(South Africa)

Trip Verified | So here is how Mango Airlines exports money from people, I arrived at the airport well on time for my 05H55 flight. One of the employees was walking around calling for customers who had to check in for Cape Town flight as it was closing. I get to check in the the lady tells me I am late for my flight so I have to go to ticket sales to change flights. I moved to ticket sales and they charged me an additional R540 on top of my R896 ticket. I paid to be on the next flight which was at 06H45 but the as I am typing this review, I am still in a queue, flight delayed due to the flight missing 1 crew member. Who is refunding me for this delay, being extremely late for work and standing here from 05H10 till 07H30. This is a rubbish airline and keep this on record ... last time I am using this airline. I paid over R1400 to travel to Durban, single trip and guess what, one of the customers had to complain for us to get an update. You find people using international airlines to travel local and you cry about supporting local airlines, well, here is the result, you get screwed out of your hard earned money then sit for 3 hours waiting to board a flight. Make a wise decision and stop supporting this airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJohannesburg to Durban
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
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