✅ Trip Verified
| We were in shock after we arrived at the Airport that the Mango Flight was delayed by 4hours after checking in which means we had to hang out at the airport until departure. Why couldn't they notify us earlier. I was exhausted as I had to get up at 4am to get to the airport at 8 as my flight was at 8:45 After sitting for almost 4hours I went to catch my flight after I read last boarding call. We were told initially that we had to depart from C which is downstairs, when I get there I was told changed to A which is upstairs. When I get to the right location 3people were at check in and I was told I cannot go in as the 155 or 154 passengers were already on the flight) I was asked what seat did I book and I even showed my boarding pass) but was told sorry I can't get in. It was 12:15, the plane only departed at 12:30. I asked for the Supervisor who we 1 if the 3 staff and his argument was that it was an administrative issue and he already submitted the admin work and all the registered passengers were already in. I called the call centre immediately and the agent asked to speak to the Supervisor, He said out loudly and arrogantly that He will not speak to anyone. Mangos calls are recorded, he then left whilst I was still panicking as I had already been sitting at the airport since 8am. I followed him to the Mango offices and the lady who he complained to was even more arrogant and unprofessional. She kept insisting that I am giving her the wrong reference number even after showing her my email confirmation and my boarding pass with that same reference number. After a while she asked for my ID number, why couldn't she ask me for the ID number in the first place. I called Complaints spoke to an agent and kept pleading for assistance as I had work appointments that day and I had every right to be emotional. She took my details and said she will investigate, she called back informing me that the consultant was helping me but apparently I had attitude. After a few minutes I was told that if I want a flight with British airways at 3 I need to go back to the same Agent who 'apparently' was assisting me. Mango customer care were suddenly closed and I was told by another staff that I need to wait till the Agent comes back. So I proceeded to British airways and the Consultants there were excellent and went the extra mile by giving me a seat with extra room space. I had to hang around the airport for another 2 and a half hours and only got to Dbn at 5. British airways staff were kind and excellent and the gentleman who sat a seat away from me seeing that I was emotional kept checking on me. Mango I hope and pray that this never happens to any other Client. After reading all the other complaints I realise that you do have staff with no integrity nor respect nor compassion. I am a frequent flyer and guaranteed I will never fly Mango again.