Malindo Air

✅ Verified Review | I was flying Malindo Air back and forth from Kathmandu to Kuala Lumpur with my family. I prefer this Low Cost Airline unlike others as this one gives you 30 kgs of luggage and food to eat whereas on other airlines you would need to purchase these items. I was seated at the front so I was very happy with my seat and food was great. The inflight entertainment was excellent. One of the best crew I have seen. Would recommend this airline if you're flying from Nepal.

✅ Verified Review | Kathmandu to Singapore via Kuala Lumpur. I was on the family trip to Singapore from 2nd to 9th January. At Singapore Airport we know that our one baggage was lost. The SATS Baggare services told us that within 24 hrs they will convey us the status of our baggage and give us receipt of the complained. However, they have not sent any information to us. We have contacted them through our hotel staff several times but they did not response warmly. On returning back on 9th Jan we show our receipt to Malindo staff on the Singapore counter but they told us complain it through website and instead of helping us they asked us to board. On the customer survey form on the board we again fill the survey form and enquired about the lost baggage. After reaching Kathmandu we contacted the Customer Service center of Malindo they told us to go to airport and enquired. However, the airport personnel told us that this is the responsibility of Malindo airline. I along my wife and daughter has to spent 6 night in Singapore without our baggage has to buy necessary stuff there that forced to postponed our pre scheduled trip and tour. Even now no information of our lost baggage and even the correct information about where to complain and how to proceed it.

Kuala Lumour to Langkawi with Malindo Air. The staff were lovely and the rules were explained clearly. It's not a long flight but I did get a delicious biscuit. The price is reasonable for a budget airline. The seat could be better with more recline and it's too narrow.

✅ Verified Review | I am a frequent business traveler throughout SE Asia and utilize many airlines. As a business owner, I am not a particularly price conscious flyer but service is important. I'm sadly disappointed with Malindo Air. I've flown the Ho Chi Minh-Kuala Lumpur route 5+ times in the past couple of months. The ground customer service is simply terrible, especially at SGN airport. I would encourage you to think twice and consider your alternatives before choosing this airline. The airline market is highly competitive in SE Asia and I would hope that airlines begin to differentiate themselves on service, not only price. Malaysia Airlines, Vietnam Airlines, and United appear to be much more focused on customer satisfaction. Tired of the hassle with Malindo - will move on to other carriers.

✅ Verified Review | Flew Malindo Air from Mumbai to Kuala Lumpur. Check In - Flight was delayed by hour due to late arrival of incoming flight, this was informed at check-in counter. Boarding was smooth and completed in 15 minutes. Seat - Overall seat comfort is OK. Legroom is good. Food - They give two options, Veg or Non-Veg. Small Cracker biscuit pack (2 biscuits) provided first. Food quantity is very low. Food quality is very poor. Salt and paper not provided with food. For drinks you will get either Tea, Coffee or soft drinks. No Alcohol is served in economy class. Inflight Entertainment - IFE has latest movies but number of movies are very less(around 15-20) Few Important things: 1) Very few blankets are available inflight. 2) Seat 10A does not have a window.

✅ Verified Review | Bangkok to Kuala Lumpur. First time using Malindo Air which is marketed as a low cost carrier, however they offer business class so I'm not sure where they place themselves. While they do use DMK instead of Suvarnabhumi they are far less expensive than the legacy carriers on this route, a route I cover fairly often. Check in completed quickly and politely, security and immigration was also very quick. No lounge available at DMK however there are food and wifi options. Priority boarding from gate 23 on to a newish looking B737-900 seat 1A very comfortable. The flight was only half full and no other passenger in business class. The service was as good if not better than most airlines I use. Clearly not to Qatar Airways standard but great all the same. Drinks served pre-departure and we departed on time . Once airborne breakfast choice offered which was well presented and tasted very good. The seat in 2-2 configuration was very comfortable allowing a good 1 hour sleep, arrived KUL on time and to KLIA 1 instead of the LCC terminal. Bags delivered without delay. Great service which some European airlines could learn a thing or 2 from. They surpass my preferred carrier BA by miles. Where possible my choice for intra Asia flights in future.

✅ Verified Review | I have tried several low-cost airlines all around Asia and Europe, but Malindo Air was the absolute best. My first leg was a short, 1 hour flight from Langkawi to Kuala Lumpur and the aircraft was equipped with in-flight entertainment, drinks were being served and the spacious legroom was bigger than most of the ones on national airlines. On the longer leg from Kuala Lumpur to Taipei we had the same great service including one hot meal. Other low-cost airlines flying this route offered even higher fares but, from my previous experiences, a certainly lower service quality.

✅ Verified Review | Flew Kota Bharu to Subang. The flight departed and arrived as scheduled. Flight was smooth except for slight turbulence a few minutes prior to descent. The captain gave 2 announcements, one while cruising and one before descent. Flight was full. Cabin was clean and cabin staff were attentive to passengers needs. The aircon was working well. Normally Malindo will offer a complimentary drink and some crackers, but this time only complimentary drinks was offered. I am more than satisfied with Malindo Air.

✅ Verified Review | Ho Chi Minh to Jakarta via KL and I have to say that I am very impressed with Malindo Air. Although the airfare is quite similar to other budget airlines, Malindo Air provided excellent value for money. Check in was smooth without any problems (free 30 kg checked baggage for each person), plane was on schedule for both leg (HCM-KL and KL-Jakarta), and they checked my luggage all the way to Jakarta without any problem (although I have to admit that I was initially afraid that they might missed the baggage transfer as my transit time in KL is only 1 hour). The cabin is clean, more legroom compared to other budget airlines, and they have their own in-flight entertainment system. They provided food and beverages as well (flight<2 hours = snack, longer flight = hot meal). Crew were very friendly and accommodating. I definitely recommend this airline and will use Malindo Air again for future travels.

✅ Verified Review | Kuala Lumpur to Amritsar, it was my first time flying with Malindo Air. All went well in flight. As I was at the immigration counter filling up a form upon arrival I took out my phone to retrieve some information needed to fill the form. After clearing immigration and getting my luggage I decided to message my husband to tell him everything is good and realised then I do not have my phone, frantically searching, I got my sister to call my number and on the 3rd ring someone from Malindo Air, and I was so so thankful. Despite being after office hours the staff assured me he will return my phone. We headed back to a meeting point of Holiday inn where my phone was returned to me. A very special mention to the staff and his friend for the honesty shown in returning my phone and coming out of the way to do so. I never thought i would get my phone back.