Malindo Air

The Malindo Air customer hotline is a disaster - before I departed from Malaysia I called their hotline for an query and the representative did not pick up the phone and kept me waiting online for more than 30 minutes, which is so annoying. The flight comfort was good and the staff service was satisfactory, food would be more better and overall things were good. I would like to travel again with Malindo Air but please improve your customer care hotline, since in an urgency the customer care cannot be contacted which is so frustrating.

✅ Verified Review | Bought the ticket from Penang to Kuala Lumpur in December 2015, was told that the flight will depart 2 hours earlier. Not what I want and try to get a refund, I was told that I can't claim refund by email, and I must contact their customer service by phone. The trouble was my phone calls were never picked up by any human, and was further informed that claim for refund must be made 72 hours before flight time. How on earth was I supposed to claim my refund my phone if my calls were never pick up? Avoid the airline, they have no concept of customer service.

Kuala Lumpur to Mumbai and with Malindo Air - never again. The cabin crew's attitude was arrogant and ignorant. They refused to provide us with blankets saying they had very limited supply. When I called for them, without asking or listening to what I had to say, they switched off the sign and walked off. The food was horrible, absolutely no taste and poor quantity. The cabin crew even refused to refill my drink.

✅ Verified Review | I took Malindo air from KUL to DPS and they offer the same service as a legacy carrier but for a low price. Free food, free luggage (30kg) and great seat pitch (32 inches). The plane was quite new, PTV screen and very comfortable seat.

Dhaka to Kuala Lumpur with Malindo Air. I was not expecting such good service on a budget airlines. Passengers get their own personal entertainment center with decent collection. The cabin crew were very friendly and helpful. Not the best food I have been served on an airplane but you get what you pay for. Our flight was brought forward by half an hour which was great as we were early.

✅ Verified Review | Trivandrum to Kuala Lumpur. The seatbelt sign was kept on maybe to deny service to passengers. Both my flights were turbulence free throughout. The crew had no problem pushing the Duty Free cart up and down despite the seatbelt sign, but refused to serve a cup of tea.

✅ Verified Review | With a much cheaper fare than CX and MH, a business class service superior to Air Asia, I had high hopes but was sadly disappointed. On this trip, I bought a one way outbound with Malindo from Hong Kong to Kuala Lumpur as a trial, inbound with MH. The day before the flight, they rang from the head office to take my order for the inflight meal which was impressive. Then on the morning of my travel, they rang to inform me that plane would be delayed three hours. At least I was informed early enough, so I didn't have to go to the airport, check in Hong Kong was fine, plaza premium lounge was offered. Boarding was orderly and cabin neat, crew are welcoming. For some unknown reason the flight took off half an hour later than the said time. I was further disappointed to be told all the entertainment system and in seat power were not working. Lucky I had my iPad with me to watch a film, unlucky for others. Meals delivered and was delicious but quite a small portion and quite spicy. This would be a problem for western palate who may not be used to that level of spiciness. Crew did not come around often enough to top up drinks, but at least the service was courteous. Seats are standard recliner, a little hard but fine for a three hour flight. Upon landing nearly midnight, long disorderly queue at the immigration with lots of people trying to cut queues and no officers to control the situation, Malindo didn't offer fast track like MH. Another good 45 minutes spent at just getting through immigration. Bags were delivered late, and priority bags were not delivered first, costing another half and hour. I was supposed to be in town by 8pm, turned out to be nearly 1 am, the hassle was not worth the money saved. Malindo tried their best to be in competition but still falling short in many areas and a bit amateurish. Given time, this may improve. They offer to fly to other further destinations as far away as Perth in Australia. However, given the unreliability and other matters, I'd hate to think what happen if one misses a connection and how they would handle it? For now, it's back to MH for me if going to Kuala Lumpur.

✅ Verified Review | I have flown with Malindo Air several times due to having a competitive product in terms of aircraft and facilities offered. Flew from Kota Kinabalu to Kuala Lumpur. I like their seat, free meal, free inflight entertainment etc but their crew service had been disappointing. Most of the crew members were young but lacked of professionalism in terms of their attitude. They lack smiles, no eye contact with passengers and the way they communicate with passengers was not that polite. Malindo Air still have plenty of room to improve in term of customer service.

✅ Verified Review | Flew from Penang Int to Subang Airport with Malindo Air. Flight time was about 1 hour onboard ATR72-600. Check-in was a breeze, with 15kg luggage allowance and I got the seat I booked. Boarding was quick and greeted warmly by the crew. Aircraft still new but seat pitch is small but tolerable for a short flight. Malindo serves a pack of crackers and water on short flights which was nice. The crew were attentive and friendly throughout the flight. We touched down 10 mins ahead of schedule.

✅ Verified Review | Jakarta to Colombo via Kuala Lumpur with Malindo Air. The fact that the lounge in KUL was unavailable was not mentioned once when we purchased the ticket and this is no better than the attitude of the customer service staff at the transit desk. Apparently all they could do was give us a hotline number which is available on the Web and a 30RM meal voucher. So here we are spending a 7-hour transit paying for separate lounge access while flying business class - not acceptable.