Malindo Air

✅ Verified Review | Kuala Lumpur to Johor Bahru. Smooth check in. Staff were great, attentive and eager to help. They smile and provide the highest level of service. The aircraft has personal inflight entertainment in each seat. There was spacious legroom even in the economy class, they do provide a complimentary 30kg baggage allowance and meals. Overall, nice airline and I will definitely fly with them again.

✅ Verified Review | Kuala Lumpur to Perth. We boarded the plane for our flight to Perth. No greeting from cabin staff. After all passengers were boarded announcement from the pilots we were told there would be a 20 minute due to the lightening as they could not refuel during the storm, completely understandable. After the delay we taxied to the runway once the plane started down the runway it started to vibrate and had excessive noise in the plane. It was so bad my window shade would not stay up I was in seat 10A right by the left engine. After we lifted off the engine went bang and then had the acrid smell of burning coming into the plane and I realised we were circling over the ocean maybe dumping fuel. The staff at this point went to the front of the plane to man the emergency doors. Shortly after this the pilots came on and advised we would be returning to KL for landing. On landing they thanked us for our understanding with the navigational problem. They offered a substitute flight to Perth or food vouchers if we chose to cancel our flight. We cancelled and were advised our bags would be ready for collection in and a half hours. Our flight was due to take off at 6.45pm close to midnight after waiting for our luggage we were told the plane was pushing back our luggage was on board. When I said I wanted my luggage, the Malindo person told me tough and what was I going to do about it. He then reassured me it would be held in Perth by Malindo for collection. The next morning I received a call from a Jetstar member to say they had my luggage as it had been left unattended at Perth terminal. I have sent an email to Malindo as yet they have ignored it. Things happen and I respect that, however it is the total disrespect and lack of compassion and communication by Malindo that is the reason why I have written this revue and will never fly them again.

✅ Verified Review | Ho Chi Minh City to Langkawi via Kuala Lumpur. I do not recommend Malindo Air to anyone. A few days before our flight (it was not direct flight, we had to stop in KL for a few hours) they sent me new tickets for totally different times and even days without any excuse or warnings. My program was crashed so I had to send them cancellation with request for full refund. Lucky me, the last moment I still could buy another flight from other company. I called a few times to Malindo and at last they accepted my refund request, call center said - no problem you will get it a 30 days. After more than 30 days i called them again to find out where is my refund but they even didn't begin a process of refund. Now im calling again and getting the answer I have to wait 45 days more after my call. This is cheating company! They should improve their services even they are budget air company.

✅ Verified Review | Kuala Lumpur to Mumbai with Malindo Air. Excellent service, affordable flight rate, on time, food and beverages excellent. Cabin staff very helpful. After boarding the flight right through to our destination the staff were friendly and courteous. I would reccommend this recommend to all.

✅ Verified Review | We travelled by Malindo from Amritsar to Denpasar return via Kuala Lumpur. In the last leg Kuala Lumpur to Amritsar flight, we asked for vegetarian food for my wife. We had pre booked meals done so that we could be sure that she gets vegetarian food. My wife was served Chicken even after ordering vegetarian. The cabin crew was not even aware of what meant by 'Hindu Meal' (which was mentioned on the box) and told that it was vegetarian. When she took a bite, it was discovered that it was chicken. Upon asking the air hostess she said that it was my fault and 'none of her business' as to whether my wife was a vegetarian or not. This shows much disciplined their staff is. Upon asking other air hostess for the rude air hostess name, no one told her name, and they ganged up, claiming that they do not know each other's name. This was the first and the last time I travelled by this airline.

✅ Verified Review | Singapore to Kuala Lumpur. I'm disappointed in this airline. First of all when checking in they say the flight will be delayed from 9.30pm to 10.10pm. Okay I understand so it's okay. After change from gate A9 to A17 which is all the way to the end. No announcement or anything, everyone just waiting. Flight delayed by 40 minutes.

✅ Verified Review | Colombo to Denpasar Bali via Kuala Lumpur. Our flights out of Colombo and out of Kuala Lumpur was good and the staff too were okay, although not too friendly. The problem was on the flight out of Bali on 12th of Feb 2017. The staff were not smiling with long faces looking tired and overworked. When they served they just shoved Vegetarian meals in front of us, my friends in seats 11 AB&C refused these meals and then they provided non vegetarian meals. We arrived in KL and had to wait 8 hours for a connection and we approached the Milindo counter and tried to inquire as to what help or whether we are provided with any king of refreshment. But we were totally ignored.

✅ Verified Review | Kota Kinabalu to Kuala Lumpur. When comes to comparison with local budget airlines I prefer to fly with Malindo Air due to competitive pricing and travel package. Although, Malindo Air still have a lot of room to be improve in term of their online and offline customer service. During my latest flight, I was quite impressed with their crew and food offered. An attentive and polite crew team. Yet, they served small piece of pizza, muffin and water in a small box. Before this, I only served with sandwiches or slice of cake with water only. Comfortable seat with plenty of leg room compared with its competitor. As a budget airline, they have been offered more than the value that we have to paid including luggage & meal (referring to their promo fair price). I would like to try on their business class in the near future.

✅ Verified Review | Kuala Lumpur to Dhaka. Flight OD166 with Malindo Air. Frustration got the better of the cabin crew. Their overall condescending attitude towards customers was shocking. We asked for water 3 times before we were served. Overall lacklustre service topped with rude behavior. My return flight will be the last time I'll ever fly Malindo Air. They also advertise WiFi on board which was unavailable. Only available on certain flights. I felt deceived.

✅ Verified Review | Kuala Lumpur to Perth. My first experience with Malindo was very good and I will definitely repeat it. All staff very friendly except for the check-in agent in KUL who wasn't very friendly nor talkative although completed their job properly. She just gave me my boarding passes with no thank you, have a good flight, etc. That's ok for me, I can accept stank faces but no inefficiency. Conversely, the boarding staff at the gate and flight attendants in the flight were very attentive and friendly. The pilot informed us very well during the flight in a very understandable English. Finally, deplaning was smooth and luggage arrived very quickly. The food is not great but the drinks selections are OK with beer and wine included. The seat is surprisingly comfortable although it doesn't have neck support. But in terms of width and leg room is OK for an Economy class seat. I definitely will repeat it as my expectation (mostly LCC kind of service) was surpassed and I got an outstanding value for money.