Malaysia Airlines

9/5 MH142 Sydney-KL. 24/5 MH141 KL-Sydney. Malaysia Airlines used to be very good but this is no longer the case. On a return flight Sydney-KL-Sydney service was perfunctory verging on rude. The meals (a brunch and a small snack during an 8 hours flight!) were poor (barely edible and very little choice) and drinks were offered grudgingly. No wonder they have trouble filling-up their flights. We will definitely give them a miss in future.

PEN-KUL-PEN. Booked Malaysia Airlines through travel agency at a low price. I was surprised by the generous leg room offered by MAS and it is wider than any widebody jet operated by Cathay Thai Dragonair etc. However on the first leg the cabin required more attention some food stains from earlier flights were left. The entertainment system works fine but on the return flight the IFE failed abruptly after both engines started. Other than that the cabin crew seemed disinterested in serving passengers on Penang to KL route while crew members on my returning flight were much friendlier. Overall the airline product was good.

15 May 2015 KUL-SBW Boeing 737-800. Overall great experience flying with Malaysia Airlines. Fast check-in and helpful check-in staff. Reasonable selection of food and beverages in the Domestic Golden Lounge. Friendly and attentive lounge staff. Boarding was smooth. Quite lucky though to board the B737-800 with Boeing Sky Interior and personal AVOD. Left ahead schedule. Cabin crew were friendly and professional. The meals were nice although have some space for improvement. Would like to fly with Malaysia Airlines again in near future.

Left on time. 2 seats next to window which is better than better than 3 for couples. Cabin crew rushing around and not all that pleasant to deal with. They seemed to not enjoy their job all that much. Inflight entertainment system a disaster. One reason being the 777 was old and so to were the screens. No real complaints just up the cabin crew inflight service and get new planes. Awful time to leave at 12.05 midnight. If flying to Thailand as we were take Thai direct it is worth the extra cost.

Melbourne to KL return. The 777-200 is an older plane. I have flown economy on it and while it did the trick I was helped then by the fact that the plane was about 60% full so had two seats to myself. In business I was hoping for a much better experience. I'm a broad fella (and carry a few pounds) and found the seats a bit narrow. They reclined fairly well but the sleeping position was on an angle. Even with the foot stop folded out at the bottom I found myself waking up after having slid down the chair a bit and had to readjust. Satay at the start are nice the meals were a little ordinary. Cabin were friendly and attentive. Entertainment / movies were perfectly fine though there are better ones about with different airlines. The fold out TV and awkwardly positioned tray table head phone jack and power outlet are a sign of the old business class seat design more than anything else. In the end it is "ok" and I suspect that business on the A380 would be much better due to newer seats. I am convinced that the catering companies in KL (departure point) are not too flash as the standard of food on all my inbound flights in the past (including this occasion) has been better than my outbound flight. While I could happily fly it again I wouldn't want to save up and fly the 777-200 in business all the way to Europe and back. Melb to KL would be fine though.

Brisbane - Kuala Lumpur flight MH134 May 1st. Seven hours night flight in a very uncomfortable seat that does not lie flat and let you slide down. Very uncomfortable. Shall avoid any night flight on this airline if possible.

MH19 AMS-KUL 27/03. MH141 KUL-SYD 28/03. MH122 SYD-KUL 10/04. MH16 KUL-AMS 10/04. AMS-KUL-SYD-KUL-AMS in Y. One word: dreadful. Persistent delays on 3/4 sectors. Service onboard is below standard. Toilet supplies are never replenished on any sector. Complaints get a standard "don't care" response. Poor communication from baggage handling staff. Delayed luggage process is an utter shambles. In-flight entertainment has limited options. On the first leg the attendant left hot chilli pretzels for my two young children giggled and walked off. I went to change the packs for a different flavour and was rudely told that it's only one per passenger. On the second leg to SYD the attendant brought my children's food out. The attendant confirmed that these were child meals - when I opened it I found it was a spicy dish. I brought this to the attendants attention and asked if they could fetch the child meal that we requested. He stormed over to the people behind us snatched the food from in front of the children and dumped the food in front of my kids telling the people behind me in a very loud voice that I changed my mind. The return service was very similar. Departure out of KL was delayed an hour. If you need the toilet best to go in the early part of the flight as the toilet supplies are never replenished on all four sectors. Arrived in Sydney and with the delay in AMS meant my luggage was left in KUL. My luggage arrived the next evening. The air fares on MH are not the most competitive. If you can go with a competing airline for a similar price or slightly more go with that option rather than MH.

I flew from Amsterdam to Kuala Lumpur then onto Melbourne I was a little disappointed with the flights the seat on the flight from Amsterdam to Kuala Lumpur was the worst ever I ended up with a really sore back. There was not much of a selection for TV entertainment. The service was good and I enjoyed the satay the most. The cabins could do with a really good clean. I would not use them again unless I hear that the seats have improved.

I did a return trip from Sydney to London via KL. The SYD-KL flight arrived half an hour early for some reason just making the stopover longer. The KL-London flight was an hour late. This meant I missed my connection and had to sit in Heathrow for 7 MORE hours. The return London-KL was once again delayed meaning another stuffed up connecting flight. The customer service was appalling no member of staff on the planes ever smiled at me. All of the food was inedible (both in economy and business) except the satay. The only decent thing about this experience was the comfort of the A380 seating although the Qantas one I have flown was superior in more ways than one. Last time I'm flying Malaysian considering how much extra it cost me in rebooked flights and how poor the overall experience was.

Just back from a trip from Sydney to Vietnam via K.L. At 194 cms tall I always try for an exit or aisle seat. In Sydney outbound I was first in the Online check in 3 hours before take off only to be told that the plane was full and that I was stuck with the seat I had been allocated which turned out to be in the middle of a 4 seat section. It was an A300 plane and very uncomfortable. In K.L I approached the transfer desk and was assured that I now had an exit seat to Saigon. It turned out to be a very tight window seat nowhere near the exit. On coming back from Hanoi again first in line at check in I was again assured that I had exit seats on both planes to Sydney. Again the Hanoi flight turned out to be a tight window seat nowhere near the exit. Approached the transfer desk in K.L again to be told no exit or aisle seats available except the youngish lady next to this fellow interrupted to point out that there was an aisle seat available and then proceeded to give it to me. Why is it that this is a blatant load of lies? Prior to this I've flown with Malaysia a number of times and always had good service but this experience coupled with very poor seating on the A300 planes has now put me right off.