Malaysia Airlines customer review
Jason Hunter-Jones (United Kingdom)
Can't fault the cabin crew, good service and tasty meals. Flew Business Class, was kept waiting with no communications at check in due to the ash cloud following an eruption nearby. Very poor service at airport, not treated like a premium passenger at all. Not 5 star!
Aircraft | Boeing 777 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | DPS to KUL |
Date Flown | July 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
Malaysia Airlines customer review
Sue Martin (Australia)
We flew from Melbourne to Kuala Lumpur, then Kuala Lumpur to Beijing. On both legs we found the staff to be lovely and helpful. The food was plentiful and we enjoyed it (though we are not fussy like some). The inflight entertainment has heaps of choice between movies to games etc. I didn't go to my phone or book once. I recommend this airline, we received good service.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Melbourne to Beijing via Kuala Lumpur |
Date Flown | July 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
Malaysia Airlines customer review
Vasily Star (India)
In all the chaos at Bali Airport due to its 24-hours closure for the volcano, Malaysia Airlines didn't bother to open information desk for passengers who couldn't fly one day before. Terrible mess at check-in counters of passengers who missed 3 flights from Bali yesterday, with passengers leaving on time. Unprofessional and with ignoring guests comfort and convenience. Long queues and nil information for passengers.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Denpasar to Kuala Lumpur |
Date Flown | July 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
Malaysia Airlines customer review
Ian Falconer (Singapore)
Can I just remind Malaysian Airlines that when you become a member of One World your customers expect seamless recognition of points etc. The family are One World members with British Airways and decided to take a last minute school break to Amsterdam, 2nd June, MH16 and were accepted for MH upgrade at not a cheap offer. The crew were fabulous, aircraft had seen better days and seat was very poor. Return on MH 19, 10th June was exactly the same format. Now comes my gripe, no avios or tier points awarded and despite the best efforts of MH Upgrade team nobody from Enrich answers emails or picks up the phone. I really would expect better service and will think twice about using them again.
Aircraft | Boeing 777-200 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Amsterdam to Singapore via Kuala Lumpur |
Date Flown | June 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
Malaysia Airlines customer review
David Mireylees (Australia)
Initially booked flight in economy at a great price and was invited to bid for an upgrade to business which I did and was accepted (overall price bid for this seat was exceptional). Given priority at Sydney airport check-in/immigration and access to the business lounge which was a lovely touch. Business class seats were roomy and very comfortable. Staff were pleasant, nothing was any trouble and food was really tasty (Nasi Lemak and gorgeous Malaysian chicken/beef skewers later in the trip before landing). If MAS can maintain this standard, they are on a winner. A very enjoyable flight.
Aircraft | A330 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Sydney to Kuala Lumpur |
Date Flown | June 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
Malaysia Airlines customer review
Junyi Huang (China)
CAN-KUL-AMS on return business trip recently, on a very low price. The service was very good in all flights. Cabin crew are very friendly, attentive and efficient. During the long-haul fight, cabin crew keep the passenger hydrated by serving beverages. KUL-AMS on Boeing 777-200, legroom was very large, seat was comfortable yet old, but IFE display very poor (content are rich). CAN-KUL A330-300 legroom was ok, IFE very good, seats new and comfortable. The food were also great, I would recommend the Nasi Lemak. Check-in was efficient. Great to see that the cabin was quite full in all lags.
Aircraft | A333 and B772 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | CAN to AMS via KUL |
Date Flown | June 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
Malaysia Airlines customer review
1 reviews Colin Steven (Australia)
Quick and speedy checking at Adelaide airport, access to the Qantas Lounge. Overall a great flight. Malaysia Airlines crew do a great job, the service was friendly and food excellent. IFE had a decent number of recent movies to pick from. Seat on the A330 is an angled flat bed not a lay flat, but for a daytime flight this isn't a issue.
Aircraft | A330-300 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Adelaide to Kuala Lumpur |
Date Flown | June 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
Malaysia Airlines customer review
Mike Fewster (Australia)
Reasonable legroom, and the food was quite good for economy, with adequate portions. Wine was okay. Entertainment system had good screen and plenty of choices. Cabin staff were polite and efficient. Baggage transfer between flights at KUL and final delivery at Hong Kong was also fine. A smooth, good value experience.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Adelaide to Hong Kong via KUL |
Date Flown | June 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
Malaysia Airlines customer review
Charles Farquhar (Australia)
Our first time on Malaysia Airlines and we boarded the day after all staff were given notice of dismissal, so we were a bit apprehensive about the likely mood on board. We should not have worried. Staff and service was excellent on our flight to Kuala Lumpur and through to Kansai on 4 June. Same good service for our flights back on 18 June. Food okay and plenty of it. Only complaint is the old style sloping seats which are a bit uncomfortable if you have experienced lie flat seats. Will use their service again if their flight schedule meets our needs.
Aircraft | A330-300 / Boeing 777-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Melbourne to Kansai International |
Date Flown | June 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
Malaysia Airlines customer review
Han Ng (Singapore)
Had my MH upgrade approved! My outbound flight SIN-HKG via KUL was good, due to short connecting at KUL, only able to grab a short time in Satellite Golden Lounge. KUL-HKG inflight service was nice, good selection of food/wine. Need improvement on IFE (old and bad headset). Ground staff was friendly, speedy check-in for Enrich Silver Member at dedicated counter at KLIA, priority boarding was announced too. FA are friendly and smile, addressed me by name and chatty. Seat was so so, a bit hard and not reclining to a proper flat bed. Inbound HKG-KUL was fine at first, boarded aircraft but delayed 1hr and then delayed another hour due to techincal problem. Hence I missed my connecting flight KUL-SIN. Approached ground staff, requested to access to the Golden Lounge (I fly Economy class for my inbound leg) but got rejected, but was given meal vouchers to spend for dinner. I would fly again with Malaysia Airlines.
Aircraft | B737-800 / B777-200 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | SIN to HKG via KUL |
Date Flown | May 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |