Malaysia Airlines

We were supposed to fly Malaysia Airlines from Penang to Paris in an A380 until they decided to downgrade the plane last minute, and changed it to their ancient and dirty Boeing 777-200. Would like to change airlines at that time but it was too late and if we were to know they are using this aircraft we would not have chosen Malaysia Airlines. The Boeing 777 that we took for both flights were terribly old and seats were soiled and fatigued. The seat recline would require you to use some strength to push it down maybe due to the stiffness of the gears. Some of the seat fabrics were faded or torn. For sleeping, we were given an old pillow with an extremely thin blanket that didn't help provide much comfort for the entire trip. IFE is a serious joke. It still use an ultra low resolution 7 inch LCD screen remnant of the 1990s that can barely display a good movie decently without straining your eyes. It's much better to watch with our iPad or phone as was really a horrible experience to watch with their IFE. The movies were not updated although it's stated in the September movie catalogue. It was still showing old movies from the previous month. Food in Malaysia Airlines used to be great compared to many other airlines. Now I would say it's a step below other lower rated airlines. Meal portions are smaller with lower value food servings. Choices for drinks, both alcohol and non alcoholic, were limited compared to years ago. In between snack for a long haul flight from KUL to CDG is a packet of peanuts and tasteless pizza sticks. We saw many passengers just left it there and opted for their own food instead. When it comes to the cabin staff, there is nothing much to really fancy upon, even though Malaysia Airlines has always promoted their excellent cabin crew service. The service is okay for an Asian airline but there is nothing worth commending. We weren't expecting first or business class service from them, but it seems that with a mediocre service, there was nothing much to shine for this airline. Malaysia Airlines has changed a lot in recent years and sadly it's not for the better. Poor management, inability to stay in the latest trends and lack of motivation from their staff has certainly taken its toll on this airline. Once a great and favourite airline of Asia has now totally lost its touch. Would not recommend it for long haul if it's their Boeing 777s.

Kuala Lumpur to Langkawi with Malaysia Airlines. Smooth check in, and we were given option to take earlier flight as we were early at the airport. The boarding was smooth, the flight departed on time and landed early. Our luggage was on carousel when we got there. Onboard, the seats were comfortable and snacks were served.

No full-flatbed on a 13-hr Malaysia Airlines flight from Kuala Lumpur to Paris! Extremely disappointed. Seat was narrow and pretty uncomfortable to sleep in. I kept getting up because of the poor seat angle. IFE system is a relic from the '90s. Poor movie selection. Food wasn't great compared to what was served before. Clearly flying their ancient Boeing 777-200 is a downgrade (a rather severe one) from the A380 they had serving this route up to early Aug 2015. I've been a loyal customer to Malaysia Airlines for 2 years now, since I moved to Asia. They've been very patchy with service, baggage handling, unpleasant ground staff sometimes, some rather dated planes. But I stuck with them because of their A380 service to Paris. Now this is no more, I'm ditching Malaysia Airlines and moving to Thai Airways. They have proper flatbeds and a better IFE system. No reason to fly Malaysia Airlines any more.

It was a good experience with Malaysia Airlines. My London to Kuala Lumpur flight was not delayed and staff service was quite well. The Malaysia Airlines lounge in London was small and their food was not good, but the staff service is very good. Lounge clean and comfortable. Onboard the flight, the staff served food - their signature dish, Malay Satay is very delicious. And the seat was also comfortable.

I have been flying with Malaysia Airlines for the last 10 years, travelling to Asia every year. My return flight from KL to Adelaide was cancelled, they put me up in a hotel overnight (Empress-Sepang), but I was travelling alone and did not feel comfortable there with bikes racing in the streets and youths yelling all night. I left at 8am and went back to the airport where my flight was due to leave at 10:20 that night. I have a frequent flyer card (albeit a Blue card) and asked if I could sit in their lounge as I had 14 hours to wait for my flight. They informed me I was only flying economy and did not qualify to use their lounge. I would have thought they would look after loyal customers but this does not seem to be the case. I have seen a steady decline in Malaysia Airlines service over the last 5 years.

I bought my ticket from Paris to Kuala Lumpur with all Malaysia Airlines advertising based on the luxurious A380 business class - and got the old Boeing 777. I have never seen a worse business class or worse business seat in the last 10 years. Food is still served with plastic lid on top which is clearly not business class standard. Small TV in armrest and limited movie choice. Crew were nice, but we could feel that nobody believes in MAS anymore. The Malaysia Airlines Business lounge în Kuala Lumpur is another issue.

Malaysia Airlines trip from Kuala Lumpur to Sydney in Economy class. Two choices of meal, but no milk available. The toilet cleanliness needs to improve. You also cannot choose the language subtitle for IFE, it is preset - whether it is Chinese or Arabic (I guess).

Kuala Lumpur to Tokyo return route with Malaysia Airlines, and it was a very good deal for money. The meals were brilliant, except one - they only had the fish left for lunch on my return flight, and I wouldn't recommend it. Otherwise, the satay, nasi lemak, and even the soba noodles were palatable, and on par with other airlines business class food. Cabin crew seemed very experienced, and were very pleasant. The ones on my return flight particularly were very attentive, with a good sense of humour. The only downside was the seat. I was lucky to have an empty seat next to me on both outbound and inbound flights, despite the former being full except for a couple seats. On both occasions I had booked a window seat, and since the A330 business class configuration was in a 2-2-2 layout, if the seat next to me were occupied, I would've needed to take a giant step over the person beside me to get to the aisle if he/she were sleeping. I found that a problem when flying the Kuala Lumpur to London route on Malaysia Airlines A380. However, unlike the A380, these seats are angle flat. The trade off for the flat most position was a steep incline. I found it terribly difficult and uncomfortable to sleep in this position as I kept sliding down the seat. However, on my return flight, I tried a different seat position which is way more comfortable for sleeping; the trick is to incline the backrest and footrest to the max and tilt the part where you sit on slightly back. It makes this sort of cradle, which allowed me to sleep really well for a third of the flight. It was a good experience flying with Malaysia Airlines.

Malaysia Airlines frequent flyer member, but no extra service for Blue card members - not even early boarding available. Otherwise flights and service were good. Onboard service good and friendly, main meal excellent, limited wine and drinks, and no bar service on any flights, but this seems the way in economy cabins on most airlines these days. The 2nd meal snack service was poor, just a roll, filled with something soft. Also same product served on all four flights both domestic and international, they should look at catering menu for different service. Seat pitch good on international flight, movies mostly older classics but oaky, have inseat USB in economy which is great. Overall value for money, and staff try hard to make your trip a good one. Checkin at KL, all flights check in at any MAS desk, so most times a long queue, but it moves quickly. Good trip.

Flew Malaysia Airlines from Singapore to Delhi via KUL. There was an hour transfer in Kuala Lumpur and was worried that baggage wouldn't make it to Delhi, but everything was fine. Flight was enjoyable, friendly and attentive crew. It was a full flight on both sectors and crew managed passengers well. Drink runs were done frequently. Food was generous and enjoyable. Inflight entertainment, although limited but was sufficient. Both sectors used the Boeing 737-800 with sky interior - a nice aircraft. Leather seats were a little cramped but comfortable enough during the flight to Delhi. All in all, had a pleasant flight with Malaysia Airlines.