Malaysia Airlines

Malaysia Airlines, Kuala Lumpur - London Heathrow, MH4. Ground staff are friendly at check-in counter and lounge staff were pleasant and helpful. Boarding was quick and efficient. Cabin crew was very pleasant to welcome very single passenger onboard. Seats were comfortable and seat converted to lie-flat bed position. I had a good few hours sleep and the bed is comfortable. Welcome drinks and cold towel (make sense since KL is hot and humid) were offered before take off. Food and beverages were excellent and plenty of refreshments throughout the 13 hours flight. Satay and main course were absolutely amazing. Cabin crew very attentive and friendly and they never fail to smile. I would recommend this airline to everyone.

Not bad, not extraordinary, just a solid-flight. Red-eye from Sydney to KL and morning flight back. Both on the A330-300. Both flights were on-time, and the crew was efficient and friendly, with just the right amount of enthusiasm. The catering was passable, but standard economy fare. Servings were on the small side, I thought. For red-eye flight, the A330 economy seats had enough padding to drift in and out of sleep, but I wouldn't describe them as comfortable. No amenities were provided unless you ask. The seats were perfectly adequate during the day flight. Individual IFE is quite responsive and has a good selection - kept us entertained throughout the flight. For the very competitive pricing, I would fly again.

Was booked and checked in for 11:30 pm flight from Kuala Lumpur to Tokyo Narita on Dec 10, 2015. Delayed until 1 am next day. Then finally delayed until 9:30 am. Talked to duty manager. Totally unaware of delay, information was in flight information board. No accommodation provided so had to sleep in the lounge. Arrived later than my boarding time but managed to connect because flight was also delayed. Based on Malaysia Airlines letter, emailed them on Dec 12. Automated response, then dead. Wrote on Malaysia Airlines Facebook. Responded by asking for info, then dead. Wrote to COO, no response. Malaysia Airlines is an airline that is prone to long delays, and does not respond to requests for compensation.

Kota Kinabalu to Kuching. Check-in was efficient and staff friendly. The problem is they only open 2 counters and the queue is getting longer. We board the aircraft and e greeted by the cabin crew who were attentive and friendly. Flight was not full in economy class, only around 20% I think. The food tasted delicious for me, but they still need to improved for domestic and regional catering. They got IFE onboard with new movies to choose from. The seats was pretty comfortable with decent legroom. Overall my flight experience was pleasant.

I was concerned by poor reviews, but was pleasantly surprised on each of my Kuala Lumpur-Langkawi return sectors. There was a 10min delay in each direction, but we were kept informed of the reason by staff, and we ended up arriving on time on both occasions. The domestic/regional lounge at KUL was a nice place to wait, with a decent selection of food and soft drinks. Onboard the Boeing 737-800 business class was 4 rows of 2+2 and seats were comfortable and spacious enough for the 1 hour flight. It is disappointing there is no alcohol served on short flights, but their guava juice is very pleasant. Northbound catering was Malaysia Airlines famous satay, which was very good. Southbound we had an authentic Malay chicken curry. Crew were efficient and friendly. I will happily fly Malaysia Airlines again, subject to price. On some regional routes I looked at they were more expensive than SQ and CX, which is not right, as they are not in those carriers' league.

First time to fly with Malaysia Airlines. The journey took about 3 hours to arrive the destination and the inflight entertainment was great. The service from the staff was good, I have no complaint on that. But the food and beverages was out of my expectation and they need to improve on that. The seat was comfortable. I had a good experience.

Kuala Lumpur to Hong Kong with Malaysia Airlines. The business class seat on Boeing 737-800 was configured 2-2. The seat recline was pretty good. The inflight entertainment system contents are quite extensive. There are 2 staff in business cabin and they were friendly and professional. The meal served was great. I paid reasonable amount for this and I received good value.

Adelaide to Kuala Lumpur. Cabin crew was non existent after meal service. Initial drink service was water, oj or apple juice. When they ran out I was forced an apple juice. I declined and asked for a gin and tonic. Then came a tray of beers. Again all I wanted was a GT. Then finally one was dumped as if to say something. Meal service ran out of chicken so had to endure a fish option. No worries. Second GT took 30 minutes. Came with no ice and a dash of tonic. After clearances the crew was not to be seen. Passengers were walking to the back galley for self service. I just wanted a glass of water after 3 hours of non existence service. Water seemed to be a problem so i asked for a coffee. 4 crew standing and 2 sitting don't seemed to be interested.

Kuasla Lumpur to Manila was the most terrible flight. Old aircraft with no IFE for 3.5 hour flight. Pop out screen from the overhead only for safety video. Seat was messy with breadcrumb and no head cover. Coffee stain visible on the overhead (how did it get there?). Food was so so, more like an appetizer instead of main course portion. The plane is more suitable for 1 hour domestic flight. I would rather pay the same amount to other low cost carrier with this kind of services. Malaysia Airlines is getting worse in the past few years. Will not recommend.

London Heathrow to Sydney via Kuala Lumpur, returning from Melbourne. I chose to fly with Malaysia Airlines because of the fares and availability. Overall the experience was positive. The check-in process was smooth and the seats in the upper deck of the A380 were perfectly comfortable, and the entertainment system adequate. On the upper deck it is worth requesting a window seat for the storage bin alone - all your requisites can be kept within easy reach for the duration of the flight. The food was better than I expected. The one major criticism I have is that on the Heathrow - KL leg (A380) at least one toilet was out of action, leading to queues. Those working were pretty disgusting, but that is down to the passengers causing the mess. I returned from Melbourne (A330 and A380 respectively), and on the A380 leg the plane had a total of just 79 passengers and 21 crew, allowing those of us in economy to create a bed from 4 empty seats. The airline must have made a huge loss on this flight. The cabin crew were friendly and helpful, even finding me and remembering my name and vegetarian meal request when I moved seats (if fact I moved from the upper deck to the lower one). Whilst I would probably still choose to fly one of the other carriers on this route (especially Singapore Airlines) in preference, I would have no problems returning to Malaysia Airlines if the fares and/or flight times were attractive.