Malaysia Airlines

London to Kuala Lumpur 26/11/13 on A380. Flew business class to KL from Heathrow the plane was spotless upon boarding many pleasantries from the well presented cabin crew very helpful and obliging. Great food as well. Only a slight nag if you are taller than 5ft 10 then the flat bed is too short between the head board and the back of the seat in front ie you cant stretch out on your back to sleep. Other than that great experience and I am flying back in a few days on the 23.55 back to LHR - I hope it will be the same experience apart from the bed.

Flew SIN-KUL-BNE return in business class. 737-800 for Singapore-KL and A330-300 for KL-Brisbane. 737 nice new planes and only a 45 min flight - service efficient but naturally basic. KL-BNE was day flight. Took off at 10am and the first meal service was 2 sandwiches and some fruit. There was then no other food served until 2 hours from Brisbane. What food was served was of a good quality but why it wasn't the other way around in terms of meals I really couldn't understand. Considering it is a reasonably new product I was very disappointed by the seat on the A330. It is narrow hard and doesn't got flat which on the night flight back from Brisbane makes a huge difference I think MAS are good and the value for money was very good but this is not a 5 star airline not even close. Compared to Qatar/Cathay etc they are miles behind.

Flew NRT-KUL on the Boeing 777-200. It was a midnight flight on a clean spacious and comfortable seat. Slept very well the food was above average. The IFE was great as latest movies was installed. Crew was offering water through the whole flight. Overall Malaysia Airline's service really suits the 5-star awards.

Although I do undertake around 10 long-haul trips per year this trip from Kuala Lumpur to Amsterdam was my first leg with Malaysian Airlines. It was a bit of a disappointment as I had been looking forward to a new experience. I felt the cabin service was not of the quality expected and experienced with most other airlines. There was no eye contact and no smiles. There was an air of impatience too if a request for say a choice of main course required a second look at the menu. I just felt my server just wanted the chore of serving passengers to be completed as soon as possible. Having said that the flight was conducted professionally with pre-take off and landing checks in the cabin being completed diligently. I hesitate to recommend but this was of course a first time experience perhaps future trips would be better.

We flew out of Perth November 5th on a late afternoon flight to KL and then on to Narita late evening. Dinner served an hour or so after takeoff. Then came an announcement that due to turbulence hot beverage service would be terminated seat belt sign went on and crew disappeared. Turbulence was minimal and we wondered what the fuss was about. During the early evening lights were dimmed and crew conspicuous by their absence and were not really seen until close to KL. Passengers observed going to galley and having to ask for water. The flight on to Narita followed the same pattern turbulence lights dimmed and little crew service. We had not flown with Malaysia for a long time and wondered if this was their normal standard of service and would it be the same again for our return journey. We departed Narita on the 19th late evening and our first observations were that we must be flying with a different airline! Service was great and crew pleasant and attentive at all times. Yes the announcement about turbulence was made and the seat belt sign came on but this did not faze the crew. The same excellent service was given on the KL to Perth sector.

KUL-JHB with old 737-400. IFE was not installed but the seat is very large and comfortable. The flight attendant was hospitable and very polite. Refreshment was good during this short flight. Recommend to everyone for this 5-star service.

KUL-BKK-KUL. Overall Malaysia airlines provided the best service on my flight. Nice crews good entertainment comfortable seats new aircraft and etc. The only imperfection was the food not tasty and a low class menu. Anyway I'll still fly with MH again.

SYD-KUL-KIX and back. All flights full. Excellent service lots and lots of food snacks cabin crew always offering drinks. IFE was good. Seats had lots of legroom and recline. Seats also very comfortable. Cabin crew very friendly however only one female cabin crew on first flight SYD to KUL who was in business class very surprising. Overall a pleasant experience. KLIA is a great airport to stopover at. Highly recommend Malaysia Airlines.

I decided to go with Malaysia Airlines instead of Jetstar because you get full service meals drinks entertainment etc but it was a horrible old plane food inedible costing me around $1000 from Melbourne to Phnom Penh. Rude staff uncomfortable seating (economy) poor selection of entertainment. Coming back to Melbourne I was seated at the back right next to the toilets smelt horrible. Never again.

MAS operates old B777 on FRA to KL with no full flat bed and seat layout is 2x3x2. Service is perfect food and wine excellent. They deserve more attention and a full flat bed in Business class.