LATAM Airlines

✅ Verified Review | Flights covered Buenos Aires to New York JFK via Lima. Checking in at LATAM is very easy, no complaints. Onboard service is excellent, crew superior to many other airlines. Food ok but could be better. IFE excellent but unchanged programmes from my last flights in February. My only complaint is that after all the hype over the Dreamliner, I find the economy class seats incredibly narrow, hard, uncomfortable and impossible to sleep. The mood lighting might be great, the air quality better, cabin pressure improved, but someone's forgotten about seat comfort. The B767 and A320 seats were worn, but at least very comfortable.

✅ Verified Review | Sao Paulo to Iguazu Falls. The flight was ok apart from the tired cabin. I am an aircraft engineer and it was not in good shape. However this was not the problem as I expected this standard. The problem was changing an existing ticket using the helpdesk telephone number. If you ever find you need to change your ticket over the telephone then DON'T. I tried for 12 hours on and off, sat on a supermarket pay phone in Argentina and got nowhere at all. I was told each time that I would be contacted to give me a new price. Every time I called it was the same answer...where would you like to fly, we can not help until you are contacted by the specialist department, you must wait etc. I had a sleepless night in my hostel not knowing if I had a flight and unable to arrange alternative plans until I knew. Over 12 hours to resolve a simple flight booking change? Which did not get resolved at all. Frustration is not the word. I will not use this airline again. I will take a 20 hour bus next time as it will be more relaxing, more comfortable and cheaper.

✅ Verified Review | Santiago to Sao Paolo. Absolute disaster. We were delayed in Santiago due to crew not being on time arriving 40 min late. Then in flight we requested to be assisted for notifying SAA of delay and priority disembarkment. At Sao Paolo ground crew took 20 mins to open the plane door. No assistance from there, no notification to anyone in Sao Paulo. We missed our flight to Johannesburg. When requesting a letter from confirmation of delay, not even any offer for accomodation. LATAM staff didn't even bother to find out why the plane was delayed. The worst airline I have ever used by far. LATAM are incompetent and cannot accomodate international travelers. Their staff has no clue of how to treat clients and assist. For example the captain does an anouncement about a delay without even repeating it in English. It was the most selfish crew and if I had to choose will never fly with LATAM again.

✅ Verified Review | Cusco to Talara via Lima. LATAM is terrible and unhelpful when it comes to service. We were flying from Cusco to Talara via Lima. Our flight from Cusco to Lima was delayed, and thus we arrived at the gate of our 2nd flight during last call. The attendants at the gate was unapologetic, said it was Cusco airport's fault, said no compensation except to book another flight at another airport. Firstly, no apology. Saying sorry and empathizing would calm our nerves. No compensation for this situation nor assistance navigating the airport security where we had to explain to security why we have to reclaim our baggage. This is LATAM airlines fault. They had no sense of urgency or willingness to help. We spoke to the flight attendants on our flight from Cusco to Lima to assist us to request to let the gate know that our flight is leaving right when we were landing and all they said was oh it will be fine talk to the people at the gate it doesn't take long to get to the gate. They didn't even have the courtesy to let the gate know we were coming, knowing we were running desperately to catch this flight. My friends and I ran through the airport, pushed out way past security and made last call but didn't make our connecting flight. I think as passengers, my friends and I we did everything we could do ensure we make our connecting flight but Latam airlines and all the employees we were in contact with did not have the sense of urgency or the commitment to providing the best service possible to ensure we get to our flights; instead we received such substandard, unsatisfactory and negligent service.

✅ Verified Review | Worst airline ever flown. Cancelled my flight into Santiago sitting in lounge, delayed flight Santiago to Lima. 3 hours later no update. VIP lounge clerks not willing to help. No updates when I'll ever be able to leave. Not unreasonable to obtain update post 3 hour delay. Zero help from LATAM staff. These people have zero idea how to run an airline.

✅ Verified Review | Sao Paulo to Bogota. LATAM travel experience lacks, the quality of food and beverage has dramatically decreased. The staff attitude on board and at check-in is terrible. The plane was not in top condition. The pitch between rows was standard. I would only fly LATAM if it is the cheapest.

✅ Verified Review | Miami to Buenos Aires via Santiago with LATAM. Very basic service, food is not good, staff service attitude terrible/arrogant. Pitch between rows is less than average, not very comfortable, expected 787 to be more comfortable. A320 service between SCL and AEP (Buenos Aires) also like a low end low cost.

✅ Verified Review | Santiago to Buenos Aires. A truly nice experience from beginning to end. LATAM priority boarding area and Lounge made pre-boarding extremely simple, fast and pleasant. Boarding happened smoothly, the 2-2-2 layout of LATAM Premium Business is not ideal as you might (if you are on a window seat as I was) be forced to climb over the passanger next to you to go to the toilet. Still seats very wide and comfortable; the flight was only 2 hours long, but pillows and duvet were distributed for those wanting to take a nap and the seat seemed comfortable enough to get a decent sleep. Service was extremely attentive - even for such a short flight - and included a full breakfast on white tablecloth and china; overall the crew was very nice and friendly, always called by name each of the passangers and walked that extra-mile that makes a flight really enjoyable these days. It was my first flight in LATAM Business product and I am sure that if there is the chance I will use them again, against other carriers (like BA).

✅ Verified Review | Los Angeles to Santiago. First time flying LATAM and first time on a Boeing 787. Check-in was done in Portland OR through Alaska Airlines with boarding passes and baggage all the way to Santiago. Was able to go on the airside of LAX from Alaska (terminal 6) to Tom Bradley International without going through security again. Boarding was very easy, bus to plane. Seats in economy were 31" pitch- tight for an 11 hour flight. Plane was clean and seat and entertainment systems all worked well. Once we took off, in early afternoon, full meal was served with good Chilean red wine. Flight attendants were helpful, efficient and available. Rest of flight was uneventful and landed on time in Santiago. Baggage arrived timely and without incident. Good trip overall.

✅ Verified Review | Flew LATAM Airlines from Miami to Santiago. Service in Miami was pleasant but not as good as it should be. Most spoke Portuguese quite well but English was limited in some of the personnel. LATAM had modified my flights but had failed to correct my entire reservation. Took me over 20 minutes of one on one with personnel to get it straight. I would say they are a bit unorganized in the terminal. It is Miami but still the work provided should be better.