LATAM Airlines

✅ Trip Verified | After travelling to Peru with 14 paramedics to participate in a charity trek, my luggage arrived 7 days after me. My flight consisted of 3 transfers: London to Madrid, Madrid to Lima, and Lima to Cusco. I knew in advance that I had to collect my luggage in Lima and recheck in. When attempting to collect my luggage in Lima mine was the only one not to arrive. I immediately sought help but was advised to board my flight to Cusco and the gate was about to close and open a claim when I arrive in Cusco. Latam 1st admitted responsibility, then decided that no compensation would be paid as the case was opened in Cusco, not Latam. I explained that was advised to board the plane due to the gate closing but they would not accept this. They are trying to tell me that it is my fault, despite the airline in Latam telling me that they withheld my luggage in Madrid and returned it to London, so it was never available for collection. When my luggage finally arrived 7 days later, the staff at Lima airport were passive-aggressive and called security when I asked how I claim the delay. The gentleman made me feel so uncomfortable as if I has been in the wrong. The lock had been forced open and everything inside the case searched. I have been treated appallingly from start to finish. Latam ruined this experience. When returning home, 3/of my colleague's bags did not arrive at the final destination.

✅ Trip Verified | This was my first long haul flight on a Latin American carrier. Prior to boarding the plane in Lima everyone’s bag was searched for “contraband” (water bottles or any liquids over 250ml). Once onboard the flight I was welcomed by the crew, made it to my seat which was originally a window, thankfully the guy next to me took up my offer and switched to aisle. Even though the cabin was outdated those seats were extremely comfortable and provide great recline. Each seat had a blanket, pillow and headphones. About hour and a half after take-off there were two options for dinner Asian style chicken and rice or pasta with seeds. As for drinks they had sodas including inka cola as well as beer and wine. Inflight entertainment is pretty good. The only thing that was missing on this flight was in between meals they offer nothing but drinks not even chips. An hour prior to landing we were given breakfast which was a warm ham and cheese sandwich with fruit and drink offerings. Since it was an overnight flight most people slept. It was a pleasure flying with LATAM.

✅ Trip Verified | This was my first trip on the Peruvian subsidiary of LATAM. Boarding in Bogota was quite easy and less chaotic than usual. For a 2.5 hour flight we were provided with a “snack” a bag of chips, cookies and juice. I was able to choose an exit row seat which has extra leg room at no cost. As far as the crew on this flight they were extremely nice and courteous. The LATAM movie app did not work until about midway through my flight.

✅ Trip Verified | This flight reminded me of flying with LATAM during the pandemic. Check in at the airport was a breeze and flight left on time. Unfortunately their onboard movie app did not work at all and due to there being a lot of turbulence the crew stopped serving water after only a few rows. So this flight was quite uneventful.

✅ Trip Verified | For a short hot to San Andres the flight wasn’t bad at all. Check in online was a breeze, I dropped off the luggage at Bogota Airport, went through security and was at the gate within 10 minutes. Boarding was quick but extremely chaotic with people clogging up the the queue even though their section hadn’t been called. Flight crew was very pleasant and this time they offered some pack of peanuts and either water, coffee or tea. The latam inflight entertainment app has a very good selection. The flight landed on time and as usual deplaning was extremely chaotic. But I do think that’s just a Colombian thing. Overall it was a good flight.

✅ Trip Verified | SCL-GRU in business class B-787. This was an onboard service shocker: boarded flight at 345pm for a 430pm departure, had a short 30 minute mechanical delay. I was not approached by any member of the crew to welcome me on board, offer a glass of water, juice or champagne while on the ground and the first contact with the crew was almost three hours after boarding when they served lunch. I've never been on an international business class flight where this had happened. The crew was completely missing in action. I have no idea what they were doing but they did nothing customer facing for three hours - this was a $1000 return ticket? This is the equivalent to going to a very expensive restaurant and prepaying for the meal and having nobody approach your table with any kind of greeting or service for three hours. It's outrageous. I talked to the purser about it before the flight ended and she was unapologetic and had lame excuses such as they can't do anything for 30 minutes while over the Andes which I totally understand but she didn't address the lack of service while on the ground for two hours because there was no defense. The SCL crews are very arrogant and the airline should be ashamed of themselves. I'd also add the 2x2x2 configuration is old school and offers zero privacy from neighbors and unless you're in the center section someone will be crawling over you to get to the aisle or you will be crawling over them. IFE was touch and go the entire flight One highlight worth noting is the SCL lounge is exceptional in every way, best in South America for sure. It's a shame their onboard product isn't in the same league

✅ Trip Verified | First off they force masks which isn't bad, but they don't tell you until you get to board. I almost lost my flight trying to find one in Bogota airport and had to pay 20 dollars for the one I got. The app is horrible and I paid for a window seat and didn't get it. As the app didn't save my boarding. Lastly the check in and boarding staff at the gate in Bogota airport are rude. They lost my bag on my arrival flight had to send it with Avianca and i got my clothes a day late and my bag was beaten to hell. No wifi, no video screens and no electric plugs. The cabin staff are wonderful but that can't make up for how horrible a company LATAM is.

Not Verified | I was extremely impressed with this flight, the best I’ve been on yet. the whole cabin is in pristine condition, the meals were wonderful! The bathrooms were always kept extremely clean which I find is uncommon on airplanes. The movie and entertainment selection was unmatched! Only complaint is how little the chairs recline. Other than that, best flight I've ever flown.

Not Verified | Simply loved every minute of this flight. The entire stuff are courteous, plane is very comfortable. The screens are filled with all the entertainment one can handle. Food is unbelievable, a full bar of beverages. The hand and carry-on bags were also free. Thank you for that peasant experience.

✅ Trip Verified | Premium Economy on Latam on some routes seems to replace Business Class. The result is some more legroom, the centre seat (3-seat unit) is unused and bigger, better catering and forward cabin seating. Sometimes the centre seat is just unused, sometimes it becomes a tray. Crew are quite good, authentically friendly and helpful. Catering is ample and simple. Lounge access and priority baggage are included.