LATAM Airlines

Not Verified | My travel partner was in a wheelchair which was registered ahead of the flight. We had no problem with American Airline getting there with this issue. We took LATAM on the return trip from IQQ to SCL. They didn't have enough staff so persuaded us to walk to the gate, as they said it was a small airport. The LATAM representative at IQQ said that we were already registered as disabled, that SCL was larger and we would be met there with a wheelchair. There were 3 people disembarking flight 602 in SCL with disabilities and there was zero assistance. For some of the people SCL was their final stop so they were able to wait. We had a short time to make our connection, a wheelchair never arrived and we could not get assistance. We barely made it to the next gate for departure to LAX. It was a very negative experience.

✅ Trip Verified | In a month traveling around South America, I flew Latam Chile 6 times, on the following routes: RT SCL-PMC; OW PUQ-SCL; RT SCL-IPC; and OW SCL-MVD. I may be extremely lucky, but all these flights were on time, safe, very comfortable, and served decent food and drink options. On the 4 flights on which I checked luggage, it arrived within minutes on the carousel. On my last flight to Montevideo, a crewmember approached me and my wife by pronouncing our names in order to serve snacks and drinks to us! I am very happy that my first experiences with LATAM went so well, and based on these experiences, I can recommend this company without reservations. Thank you very much! One thing they definitely should improve is to provide free wifi to all customers. I know that is still not a practice worldwide, but it really should be.

✅ Trip Verified | I flew LATAM (Flight LA8020 from MDZ to GRU) as part of a connecting ticket with Swiss, and the experience was terrible. Although my Swiss ticket clearly included checked baggage, LATAM refused to honor it at MDZ. They claimed the baggage allowance only applied if I were flying directly with Swiss. Despite explaining that on my outbound trip I had no issues (because I boarded with Swiss), LATAM still made me pay an extra fee on the return segment. To make matters worse, LATAM issued only my first boarding pass (MDZ to GRU), insisting they are “not Swiss.” Because of this, I had to exit the terminal in each connecting airport, go through passport control, check in again at the counter, and clear security once more just to get my next boarding pass. It’s astonishing that they sell the entire connection together yet don’t consider baggage allowances, won’t print all boarding passes, and completely ignore any Swiss frequent flyer privileges. Seat selection was another frustration: unless you pay extra, you’re stuck in the middle seat. LATAM’s customer service was unhelpful, dismissive, and showed no willingness to coordinate with Swiss or resolve these issues. If you’re flying on a Swiss ticket that includes segments with LATAM, be prepared for hidden charges, wasted time, and zero accountability.

✅ Trip Verified | Cargo is more important to passengers on a missed connection who were then sent to a hotel 120 km away at 1:30 am I was one of about 15 people flying from Iguassu who missed a connecting flight at 23:30 to London at Sao Paolo airport on 6/11/2024. After queuing at a LATAM desk for about 1 hour at 1:30 am I was given a hotel room in Taubaté, 120 km from the Airport, a journey of 1.5 hours by taxi. I was told that food would be given to me when I arrived. There was no food. I had to book a taxi back to the airport the next day with a voucher. I spent $20 on tips. I had to ask for a voucher for food at the airport. The plane to London the next night was held on the tarmac for at least 1 hour while cargo was loaded. Why could LATAM not have held the plane for an hour the night before to get 15 people on board the flight they were booked on? Why is cargo more important than passengers. I complained to LATAM and now, nearly 2 months later, I have not received a response from the airline.

✅ Trip Verified | We downloaded the LATAM App and followed instructions. Husband checked it many times and it said gate would be announced at 11 am, so we waited to know where to go. At 11:10 husband went and checked the board as app still hadn't said which gate to go to. The board said final call! We had to run like hell and everyone was in a crowd and the staff were panicking - will never fly with them again.

✅ Trip Verified | Horrible experience! Slow, unwilling & incompetent staff. We (5 people) arrived almost 2h before the flight & spent 45min in queue just to be told that the gate for the flight is already closed - it was still 55min to the flight time and there were 2 separate flights in one queue. LATAM manager said that their staff were walking around saying the flight number, but we did not hear them, no proper communication such as asking where are you flying to. The LATAM manager told us to call to Peru, instead of sorting the issue on the spot. After almost an hour on the phone with LATAM in Peru, they disconnected the call without advising the price for the next flight. Peru staff member only said that the next flight is tomorrow and that we have to pay the full price!

✅ Trip Verified | I had luggage checked from Jacksonville Florida all the way to Manaus Brazil. The flights were purchased through Delta operated by LATAM MIA-GRU and GRU-MAO. At GRU baggage claim, I was told by LATAM that Delta had not transferred luggage to LATAM in Miami- but they would send all the way to Manaus and deliver to me on the next possible flight. This was on December 23. Since then, I have not been contacted by LATAM. I have contacted both airlines and understand it is LATAM responsibility. LATAMs lost baggage service tells me every day that my luggage has arrived at airport but cannot tell me when it will be delivered. I have noticed this is a standard message sent every time I inquire. I find this misleading. LATAM refuses to provide contact information for their airport staff in Manaus, who they say are the only ones who actually know the status. Meanwhile, I am in Manaus, without my clothes, sporting equipment, Christmas gifts for family among other inconveniences. The misdirection and impossibility of communication created by the LATAM services which are designed to create an image of rapid resolution have instead created unimaginable frustration and disappointment.

✅ Trip Verified | I flew from Auckland to Sydney and found the customer service exceptional, from check-in to the crew on the flight. However, on the return trip, our flight from Sydney to Auckland was canceled while we were at the boarding gate. We were confused about what we were supposed to do. We followed the flight attendants, retrieved our baggage, and waited in line to be rebooked on another flight. Even though it felt uneasy wondering if we would ever get another flight, we eventually got transferred to Air New Zealand flight on the same day. I am appreciative of the crew who worked hard to find us another flight.

Not Verified | I had a lost luggage that took 12 days to arrive on my final destination. The lack of communication and attention to the customer was the worst experience I have had in quite while. No responses for my emails, no phone calls, I had to call every day to try to get some information about the missing luggage and some sort of compensation and even though a case id was opened for receiving some compensation I have received the message that since I have received my luggage that I would not receive any help.

✅ Trip Verified | Best Airline of South America. From SCL-IPC in economy class and on returned I received paid upgrade. Both classes were great. Both flights were on B787 and were on time. Cabin was clean and perfect condition. Crew was friendly and professional, on the Business Class was fabulous. Business class was great even though was domestic having amenities, warm towel, full lunch service. They did not offer welcome drink and midflight snack. Food was tasty with selection of 4 wines. IFE was great with variety of movies. Best airline in South America.