LATAM Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 483 reviews
3/10
3 star Skytrax Rating
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7/10

"mobile entertainment worked perfectly"

(Singapore)

Verified Review | First time flying the newly formed LATAM. On this flight from Brasilia to Manaus the plane is actually from TAM. This old A320 had an all-economy layout with quite a comfy seat. Well cushioned. Although leg room was down to a minimum. What that means is that when the person in front of you reclines their seat you have to recline as well, otherwise the seat in front of you is pretty much in your face. The meal service was simple but good. By far the best part of this flight though was the onboard mobile entertainment system that you accessed through your mobile device. Worked perfectly. Great selection of movies, TV shows, music etc. Totally impressed for this short-haul plane doesn’t require an IFE system anymore.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBSB to MAO
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"expect transfer of miles to Iberia"

(Switzerland)

Verified Review | Guayaquil to Cusco via Lima. I flew LATAM Airlines which is a OneWorld partner of Iberia. As I am a frequent flyer of Iberia, I asked LATAM to convert the miles of this flight to Iberia Avios. I did everything right during reservation and check-in and always informed about my Iberia Plus membership card number. This number was also printed on the tickets and boarding passes. I expect the transfer of miles from LATAM to Iberia to be done automatically as it happens for any airline, but in this case it did not. Since 2 months I lose my time because I have to contact Iberia, send them proof that I flew with LATAM, Iberia tells me I have to contact LATAM and LATAM tells me that I have to contact Iberia. Each time I write an email to Iberia it takes 3 weeks for them to reply to me.
AircraftBoeing 767 / A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGYE to CUZ via LIM
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"nothing to commend it"

(United Kingdom)

London to Sao Paulo. Boarded aircraft an hour before flying which seemed a bit unnecessary. Full flight. Very cramped and uncomfortable seats. Awful outdated IFE. Food ok. Served by unfriendly but efficient air steward, who came across like he really didn't want to be working there. Landed on time moreorless. Nothing great about this airline. I chose it as I could use Avios points to get a huge discount. Other than that, nothing to commend it.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to GRU
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no