✅ Trip Verified
| I should have listened to other reviews, to avoid experience today. My flight was from Baltra to JFK with a connection in Guayaquil. The flight from Baltra to Guayaquil was delayed by 4.5 hrs due to the wind, despite 2 airlines had flew in and out an hr before and 30 mins later. The way they handled the situation was so bad. After being informed in “Spanish” that the flight was delayed, I asked if they could find alternative flights knowing i wont make it to my original flight, I was informed (multiple times by different persons) that the new flight to Guayaquil would be ok, 30 mins after landing would be fine and someone would help walk me to the plane (to make it faster). After all, it was the same airlines and other airlines had done that when the flight was delayed! To my horror, I was told when we landed in Guayaquil that sorry, nothing they could do, and that there was no communication from anyone. I asked the ground staff for the later flight, and I was ok with a connection at Miami, under American Airlines (Same partner), they said they couldnt do that, as it was delayed due to the wind, not their fault, it is too expensive for them to pay American Airlines. They offered airport hotel and issued next day economy ticket to me instead (my original business class ticket). After I asked again, they changed my ticket to business class I was brought to hotel shuttle, I asked multiple times to LATAM staff if the hotel was aware with me checking in and I was assured the hotel would give me a room as soon as I arrived and again not to worry. The meals would be covered also. Sure enough, as soon as I went to check in, the hotel staff informed me that LATAM had not approved the quote yet and I needed to wait (for god knows how long). So I asked hotel staff to come with me to the airport (again) to get this handled, when we arrived the airport, LATAM staff pretended they couldnt understand my English. Thank god I asked hotel staff to come with me to get their approval. My flight is tomorrow, I am not sure if there would be anything else they could make my experience any worse, I think I know the answer to that. One word, if you can avoid them, please do.