LATAM Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 492 reviews
3/10
3 star Skytrax Rating
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9/10

"exceptional friendly crew"

(Germany)

Trip Verified | Short domestic hop and for merely 18 € upgraded myself into economy plus. First row, middle seat free and exceptional friendly crew calling me every time by name and letting me feel welcome. Not much of a difference with the catering as in regular economy and no access to any lounge, but seating conditions and priority boarding was very welcome.
AircraftA320
Type Of TravellerBusiness
Seat TypePremium Economy
RouteSantiago de Chile to Osorno
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

LATAM Airlines customer review

(Germany)

Trip Verified | Whatever is being said, LATAM is consistent. There are no surprises with the cabin service, crew is friendly, planes are in good shape and pilots know what turbulence they fly in. Everything was uneventful today, but with the difference I felt to be a valued customer. A small snack, coffee and soft drinks were available, absolutely ok when flying economy (especially comparing it to what other airlines offer).
AircraftA320/A320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOsorno to Curitiba via Santiago
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"did a great job helping us"

(United States)

Not Verified | My aunt was in this flight and she is an elderly person with special needs. She was assisted and helped by Santiago a LATAM representative. He was very gentle and professional he did a great job helping us.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Bogota
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

“has all the hallmarks of a scam”

(Australia)

Trip Verified | LATAM is perpetrating something that has all the hallmarks of a scam. Last month, after teaching in Colombia through COVID, our son booked his return to Sydney on LATAM. The party was three: his wife, their one year-old son and he. The route was Bogota to Santiago on one flight and then a second flight Santiago to Sydney. The Santiago to Sydney flight makes a “technical” refuelling stop in Auckland. Strangely, the New Zealand authorities require a transit visa for the Auckland stop. Australians don’t need one. My son’s Colombian wife did. LATAM never told her. Twenty-four hours before their flights were scheduled to leave Bogota, the family sought to check in on-line. They could not check in our daughter-in-law because “there could be outstanding documents”. No details. When, next day, the party sought to check in for the initial Bogota/Santiago flight, LATAM refused to book in our daughter-in-law in as she did not have a transit visa for NZ – which was, after all, on a separate flight. The requirement was news to the family. How long would that take? Perhaps 20 minutes. They figured that if the visa did not come through before the flight to Santiago, it might by the time they reached Santiago. If not, they could stay in Santiago. LATAM refused their request for the family to travel to Santiago - even though no visa of any sort was required for them to do so. These were regular tickets. No discounts involved. The visa for our daughter-in-law did not arrive before the flight to Santiago closed. LATAM documentation shows each member of the family as a “No Show”. This is clearly untrue. Because our son needed to get to Sydney for work, through LATAM they rebooked code-share LATAM/Qantas tickets for flights two days later. The original tickets had cost $5500. LATAM charged an additional $3400, no less. Both the original flights and the rebooked flights had many unfilled seats. LATAM was never going to be out of pocket. This must happen all the time. There may be modest costs involve in re-issuing the tickets – but $3400 extra is ridiculous and usurious. To date LATAM has refused any refund. LATAM’s behaviour has all the hallmarks of a scam.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBogota to Sydney
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"unprofessional business class service"

(United States)

Trip Verified | Most unprofessional business class service by a flight crew ever experienced on an International flight. Overhead bins filled with luggage remained open as the flight prepared for take-off ON an active runway & 1 bag fell out. Pushed the flight attendant call button & asked them to close all the overhead bins for passenger safety, but the flight attendant replied (quote): "This is a passenger responsibility" & she returned to her seat & left the bins open. I & 2 other passengers got up from our seats to close the bins & were admonished by the same flight attendant to "return to your seats". Have never witnessed such absolute & total stupidity by a flight crew. No pre-flight beverages & no pre-dinner beverages & it was 90 minutes into a 5+ hour flight before any flight service was even started. Flight attendants made 1 pass through the business class cabin with a combined dinner & drink service &and did not return for another hour to remove the service items. Call buttons for additional wine were ignored & when 2 passengers went to the galley to request additional water or wine, they were again admonished to "return to your seats". Truly the most disgraceful job by a business class flight crew.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBogota to Santiago
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"she could not accept our dogs"

(France)

Trip Verified | On April 20 we were supposed to have a flight from Santiago to São Paulo by LATAM, we were three passengers with two small dogs. At the airport check-in counter, the LATAM staff told us that she could not accept our dogs because the dogs in their carriers was a couple of centimeters larger than allowed. Just a few centimeters. The weight of the dogs including the carriers were 7 kg and 5 kg. And most importantly, after Sao Paulo we immediately had a flight to Istanbul and then from Istanbul to St. Petersburg! So we lost all our tickets. We travel with our dogs and always use the same carriers and we have never ever had any problems! But what’s absolutely crazy is that we flew to Santiago a year ago with these same dogs by LATAM. By the way, during the flight the crew was very strict and didn’t even allow me to bend down, stick my hand into the carrier and just pet the dog. when I told the employee that these dogs had already flown with LATAM in the same carrier a year ago, she told me “well, maybe your dogs have grown over the past year.” I said that my dogs are 8 years old, they haven't grown for a long time, and what she said is incredibly stupid! But she didn't care! So I lost all my tickets and had no choice but to look for another airline company and buy new tickets and spend a lot of money again. LATAM didn’t refund a single cent to me! We ended up traveling with Sky Airline, Iberia and Turkish Airlines. If my dogs ​​and their carriers were really big, these companies wouldn't accept my dogs, would they? In the end we were on our way for five days instead of two, the dogs and we were exhausted, I spent about 10 thousand euros on tickets for all of us, plus a lot of money on hotels, taxis and so on.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSantiago to São Paulo
Date FlownApril 2024
Ground Service 12345
Value For Money 12345
no
1/10

"luggage hasn’t gone on the flight"

(United States)

Trip Verified |I am here now at Cartagena airport, it’s 11pm here in Colombia. This whole experience with LATAM makes me know I will never come to this country again. First of all, please be very careful flying domestic airlines in Bogota. They will keep changing the gate number last minute and you will have no idea. In certain areas you can’t hear the speakers. I was supposed to be at gate C2 to Cartagena at 12:34 flight. Because they changed the gate, I was there two hours ahead of time, I missed my flight. I asked them at the counter, they told me I had to go back out and speak to a representative. I went out, this airline is affiliated with Delta. Even though they knew I was a gold Medallion member, they said they couldn’t do anything and I had to go to ticketing. Now, during this time, no one is telling my luggage hasn’t gone on the flight. I speak to the ticketing area, I find out that there are 3 other people who missed their flight because of the gate change. And the ticketing lady says for a 9 pm flight there are seats but I have to pay another $150. I could get a cheaper flight on another airline and she told me to do this. Again, she never tells me my luggage is still in Bogota. I catch a 7:30 flight on Wingo that left an hour late, only to find out when I get to Cartagena that my luggage isn’t here and the 6-7 reps that are at the latam podium state they can’t help me. There is no supervisor to speak to. Finally, by calling delta , I get a working customer service number. I’m still waiting on the line. Alone as a woman, not knowing the language, with no luggage because of this airline. Not knowing what to do. Should I just leave and go back home. Is my luggage still in Bogota. I don’t know what to do.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBogotà to Cartagena
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"it was a disappointment"

(Brazil)

Trip Verified | Flew Business with Latam and it was a disappointment. The food is far from being adequate for business class. Wine and beverages of basic quality and food not enough for such a long flight. My seat did not fully stretch, so I could not have adequate rest. The departure was not organized and both flights were late! The pilot did not give any information about the flight and destination. I don´t recommend flying business with Latam.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSão Paulo to Melbourne via Santiago
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst customer service"

(Canada)

Trip Verified |   Worst customer service of any airline we have flown. 3 of us were booked in business class on a flight from Easter Island (Rapa Nui) to Santiago. The flight ended up delayed by 15 1/2hrs due to a cargo door and engine issue. After an initial delay of 3 1/2 hrs, an announcement was made that the flight was cancelled and all passengers were to go to the check-in to get rebooked. It was utter chaos as we were told every flight for the next 3 days was fully booked and that we were on our own to find accommodation and transportation for an unknown duration on this small isolated island. LATAM refused to be responsible for accommodation because there were "too many passengers for staff to arrange accommodation with the limited accommodations on the island." but the passengers were expected to find accommodation on their own?? An announcement was made stating that we would receive compensation for hotel/food for each passenger and the monies would go directly to our LATAM wallet within 24hrs. With virtually no internet, limited cell service, and zero assistance from staff, we were finally able to secure the last 2 rooms in the hotel we had previously stayed in. We were informed by WhatsApp 7 1/2hrs after our original expected departure that a new flight was scheduled for 05:00 the following morning. When we arrived at 02:30 to check in, the airport was empty of staff but dozens of overtired, stressed passengers were already waiting in line. No one in line had received any compensation from LATAM and several were quite upset. We were assured again by staff that the funds would show up in our LATAM wallet and then we could transfer the funds to our bank accounts to cover costs incurred. No funds were ever issued by LATAM. They left hundreds of passengers stranded with no accommodations, no food and no transportation for what turned out to be over 15hr delay for most passengers, with many other passengers delayed for days as this plane was smaller. When we finally boarded and departed, no food was served and towards the end of the flight, business class passengers were going up one by one asking for food only to be given a single yogurt and a juice. When one passenger asked for coffee, they were told they were "out of coffee" - how was that possible when no drinks or food had even been served during the flight?? When I reached out to LATAM through several different avenues, I was ignored and finally told that we received a voucher at the airport and so our claim for compensation was denied. We never received anything from LATAM nor the LATAM staff at the Rapa Nui airport. LATAM customer service in Santiago Airport was atrocious. After our Easter Island flight delay, we had missed our rebooked connector and when we tried to get the connector changed, we were accused of being at fault for missing our flight and told we would have to pay for a new flight until I pointed out that the 12 people standing behind us were on the same delayed flight. overall in 6 flight segments we flew with LATAM on this trip, only one was on time and boarding was always chaotic. Five of our six flight segments were premium or business and we rarely felt this was much of an upgrade. Save your $$ and book with JetSmart.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteEaster Island to Santiago
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"dysfunctional call centre"

(Australia)

Trip Verified | LATAM call centre is dysfunctional. The airport ground service is average. The website and app are not easy to use and show you an error message at the end of booking process. Once in the air, they are fine with OK food and polite crew. As a LATAM black member now with call centre priority but it has always been extremely difficult to deal with the call centre. They are not able to assist anything on the phone but to “create a case” for you to get someone else to deal with the request in a dark box. They can select a seat for you but when you check in, the seat won’t be correct. They are not able to make an award booking using my LATAM point. They will only respond to my request following up “case” status after copying the email to their CEO Office. Now it took them 3 months to tell me my request to make an award booking from SDU to CGH in a simple economy class cannot be completed in a required time frame. What’s the use of LATAM pass program? Completely dysfunctional call centre.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRio de Janeiro to Santiago
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no