LATAM Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 299 reviews
4/10
3 star Skytrax Rating
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1/10

"no padding on the hard seats"

(Bolivia)

Trip Verified | Lima to Santa Cruz. This flight turned out to be one of the worst in terms of passenger comfort. Fortunately the person in front of me did not want to recline, as I only had 1 finger distance between my knees and that seat back. And they only reclined a couple of inches anyway. But much more absurd is there is no padding on the hard seats. Steel or hard plastic, but nothing to cushion your body for a 2½ hour flight (plus boarding, etc.).
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLima to Santa Cruz
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"will not go back with them"

(United States)

Trip Verified | Cusco to Lima. They do not have any consideration for their customers, they had me waiting in line for almost 30 minutes and there was NO line, NO people. We were just two people waiting in line and still they did not care. Service was rude, they have you waiting and waiting in order to do boarding too. Go with Avianca or any other airline, will not go back with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCusco to Lima
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

" Seats were comfortable"

(Mexico)

Trip Verified | Mexico City to Lima. Seats were comfortable and with enough space, flat bed. Service was careful and friendly. The entertainment system slow and old. Food very bad and insufficient for a flight of 5 hours.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteMexico City to Lima
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"I am incredibly disappointed"

(Germany)

Trip Verified | I am incredibly disappointed with Latam’s performance and disregard for customer care before my return flight to Munich following a schedule change. After Latam informed me of a schedule change, without specifying details, I was asked to contact the operator Iberia to determine the schedule change myself. Only after confirming the schedule, I was asked to contact Latam again for the tickets to be reissued. My astonishment only grew with the attempt to shift responsibility onto another airline, the refusal to take ownership of the situation, and the request for the customer to manage affairs between Latam and Iberia. One must question the role of Latam in this situation as one expects the agent of travel, with whom the customer book the flights, to take full responsibility for liaising with the operators, confirming schedules and notifying the customers of these changes as early as possible. In this instance, Latam made no attempt to communicate with us nor was any apology offered.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMunich to Rio via Madrid
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"No paid food available"

(France)

Trip Verified | Rio de Janeiro to Salvador via Sao Paulo. Check-in at Rio de Janeiro SDU airport was slow, with not enough counters, and consequently many stressed passengers queuing. Some did not make it. LATAM was able to double prices for Xmas eve period, but did not double staff. I refused today the R$20,00 to chose my seat on the first flight (45mn) and they punished me allocating the last seat, aisle, not reclining, despite the availability of others. Second leg was on a packed a321, extremely narrow pitch, internet connection was out of order, and no meal served (not even a sandwich) for a 2h30 flight at dinner time. No paid food either available. Luggage took 25 mn to be delivered.
AircraftA319/A321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRio de Janeiro to Salvador via Sao Paulo
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they are the worst"

(Lebanon)

Trip Verified | Sao Paulo to Frankfurt. This is the second time I fly with Latam and I can tell that they are the worst. I was checking my bags peacefully then a very angry lady did a mistake which they took one bag and left the other bag! Then all what she could say was go to the line and do it manually. Again i will have to stay in the long line. I asked her but why? You already took one bag! She said its ok! I told her but its easy just call somebody to fix it I barely finished!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSao Paulo to Frankfurt
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"$200 dollars for a checked bag"

(United States)

Trip Verified | Miami to San Paulo. Do NOT fly LATAM airlines. They charged us $200 dollars for a checked bag on an international flight. I have taken several international trips and I have never been charged such an astronomical fee. Upon calling customer service I received rude and short replies, especially from the supervising manager, Andrew. I am extremely disappointed in this airline and do not recommend. I cannot overstate how disappointed I am in the policies and in the customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to San Paulo
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Seats were grimy"

(Australia)

Trip Verified | Sydney to Brasilia via Santiago. Ground service started by making us wait in 3 different lobbies before putting us in a extremely full and hot bus that did not depart for another 30 minutes. Why did we need to move from one room to another and then wait even more on the bus? Couldn't they just make us wait the whole lot in one single place and only put us on the bus when it was ready to leave to the plane? Seats were grimy, upholstery is uncomfortably hard and - despite being a small woman, I found the seats to be very small, just as the ones in domestic flights. I found the window technology - where it's not controlled by the person seated on the window sit - very annoying. It is fine to turn it dark after providing the first meal, but not immediately. Leaving Sydney at 10am and having the windows turned dark as soon as the air plane took off was very uncomfortable and unnecessary. They should leave each person to control at least in the first 2 hours and last 2 hours of the flight, when everyone is awake. The food provided was not tasty or enough. Their tiny cheese & ham croissant with a little pot of fruits ARE NOT enough when the next meal will be in 10 hours! And when the next meal came, it was also tiny and hospital-like. They also took 1 hour (counted) to remove the trash! Making our tiny seat space even tinnier since we cannot move with a tray down. Crew on board to the flight Sydney to Chile barely spoke English and I had to talk slow and many times annoying sleeping passengers. Crew from the return flight Chile to Sydney was much better, polite and accommodating. Entertainment is extremely poor. Selection of movies and TV series are small and not many new releases as you'd expect for such a long trip. Also, the TV is smaller than other planes I've flew in.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Brasilia via Santiago
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"meals on board are not tasty2

(Netherlands)

Trip Verified | Santiago to Paris via Sao Paulo. Staff on board is nice but they mostly ignore you, doesn’t want to speak English. Airline forgets about your pre ordered special meal. Anyway meals on board are not tasty. If you will ask about extra snacks during flight you will get only bread. A350 is comfortable in economy class, enough space for legs and you can easily set your set to half lying position.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSantiago to Paris via Sao Paulo
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"if you can avoid them, please do"

(United States)

Trip Verified | I should have listened to other reviews, to avoid experience today. My flight was from Baltra to JFK with a connection in Guayaquil. The flight from Baltra to Guayaquil was delayed by 4.5 hrs due to the wind, despite 2 airlines had flew in and out an hr before and 30 mins later. The way they handled the situation was so bad. After being informed in “Spanish” that the flight was delayed, I asked if they could find alternative flights knowing i wont make it to my original flight, I was informed (multiple times by different persons) that the new flight to Guayaquil would be ok, 30 mins after landing would be fine and someone would help walk me to the plane (to make it faster). After all, it was the same airlines and other airlines had done that when the flight was delayed! To my horror, I was told when we landed in Guayaquil that sorry, nothing they could do, and that there was no communication from anyone. I asked the ground staff for the later flight, and I was ok with a connection at Miami, under American Airlines (Same partner), they said they couldnt do that, as it was delayed due to the wind, not their fault, it is too expensive for them to pay American Airlines. They offered airport hotel and issued next day economy ticket to me instead (my original business class ticket). After I asked again, they changed my ticket to business class I was brought to hotel shuttle, I asked multiple times to LATAM staff if the hotel was aware with me checking in and I was assured the hotel would give me a room as soon as I arrived and again not to worry. The meals would be covered also. Sure enough, as soon as I went to check in, the hotel staff informed me that LATAM had not approved the quote yet and I needed to wait (for god knows how long). So I asked hotel staff to come with me to the airport (again) to get this handled, when we arrived the airport, LATAM staff pretended they couldnt understand my English. Thank god I asked hotel staff to come with me to get their approval. My flight is tomorrow, I am not sure if there would be anything else they could make my experience any worse, I think I know the answer to that. One word, if you can avoid them, please do.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBaltra Island to Guayaquil
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no