LATAM Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 469 reviews
3/10
3 star Skytrax Rating
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7/10

"Minimal catering with tiny sandwich"

(Germany)

Trip Verified | Luckily seated at emergency exit. Minimal catering with tiny sandwich, some cake and a mini twix. One round of drinks with it and then the crew disappeared for the long remaining part of the flight. Did not expect much, but found it curious no one came by with some water, at least after three/four hours. However, all in all better then what other airlines offer in tourist class, so I won’t complain.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLima to Sao Paolo
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"very friendly and attentive crew"

(Germany)

Trip Verified | Long 5+ hr flight in their premium economy, which can be compared to business class seating with European airlines on flights within Europe and to/from Northern Africa or Near East. However seat pitch very reasonable and charging stations at each seat. Furthermore good entertainment system on own iPad or phone through onboard WiFi. Catering acceptable, though not top, very friendly and attentive crew. Nice little amenity kit.
AircraftA320
Type Of TravellerBusiness
Seat TypePremium Economy
RouteMexico City to Lima
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Avoid them like a plague"

(United States)

Trip Verified | My husband and I were returning to California from our trip to Joao Pessoa, Brazil, with our toddler son. When we approached the gate, the attendant refused to issue us the proper tag for our stroller, stating that we should just place it in our overhead compartment. When we walked up to the airplane door, we were approached by another employee of the airline, who said that we can't bring the stroller with us into the aircraft, and promised to issue an appropriate tag once she took the stroller off our hands. I felt suspicious when she came back with the white tag instead of the pink one. It wasn't until later we realized that she issued a wrong tag and sent our stroller straight to our final destination - San Francisco. When we landed in Sao Paulo for our layover, we were waiting for our stroller to be returned to us at the gate, but it never arrived. The staff was unhelpful, stating that they didn't have it and didn't know where to look for it either. They refused to call anywhere to make inquiries on our behalf. They simply turned their backs to us and walked away. They treated us like we were some sort of nuisance that they wanted out of their space as quickly as possible. We were exhausted, confused, and frustrated. We were forced to rush into the baggage claim with a sleeping toddler in our arms in the middle of the night, and our hands full with our carry-on bags. When we finally reached the baggage conveyor, the attendant stated that we had a wrong tag and our stroller was sent directly to San Francisco. Who in the world sends a motion-assistance device all the way to the final destination?? I purchased the stroller for this airplane trip specifically, so that our toddler son can get some rest in the airport in-between the 4(!) flights that we had to take to return home, but the stroller was just taken away from us by a person who doesn't know how to handle them correctly. This is the same as making a disabled person run around the airport trying to locate their wheelchair and subsequently being told they can't have it until they complete their journey. I was shocked and appalled by how our family was treated by the airline. When we reached the LATAM check-in counter in São Paulo airport, the employee on duty confirmed what we suspected: we have been misled by the airline workers. The employees we spoke to prior to this moment knew exactly what happened to the stroller: the luggage tag is always white, and the stroller gate check tag is always pink. They willingly made us run around the airport while holding a sleeping child, because they didn't want to do the work of correcting the mistake of the gate attendant in Joao Pessoa. I was shocked and appalled by the lack of professionalism that we faced during our journey. This experience left me feeling disrespected as a customer, as well as an individual. The airline made it very clear that they have zero regards for the health and experience of their customers, regardless of their age group. I'm utterly disgusted that my 1.5 years old son was treated in this manner. All my attempts to contact the airline to make things right were fruitless. The customer service representative simply hung up on me when I called. Avoid them like a plague. This is a money-grabbing conglomerate that doesn't care about their passengers' wellness and safety.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJoão Pessoa to San Francisco via Sao Paulo / Lima
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Disappointing Premium Economy experience"

(United Kingdom)

Trip Verified | Disappointing Premium Economy experience. I recently flew with Latam Airlines on Flight LA3354 in Premium Economy, and it was an utterly disappointing experience. From the lack of organization during check-in to an unexpected filming activity onboard, the journey fell far short of what one would expect. The unannounced filming not only invaded passengers' privacy but also caused a significant delay in our flight, disregarding our time and schedules. The crew's activities created a distressing atmosphere, and issues with seat functionality added to the discomfort. Moreover, the delay in service due to staff involvement in filming left passengers confused and dissatisfied, with no clear explanation or resolution from the airline. Despite reaching out to Latam Airlines for a resolution, the response has been lacking. It's disheartening when an airline fails to address such grievances promptly and adequately. Overall, my experience was subpar, and I hope Latam Airlines takes these concerns seriously to improve their service quality for future passengers. Sanjay Chadha
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteSao Paolo to Salvador
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Enjoyed it as a budget short flight"

(Australia)

Trip Verified | Great budget airline. Easy to book online. Just book flights, baggage and insurance. Check in no queues. New planes. All seats had screens. Entertainment good. Phone chargers every seat. Plane windows can tint windows. Only downside no choice of meal but my flight was only a 3hr flight and at least you get a meal! Enjoyed it as a budget short flight. Would recommend.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Auckland
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"very poor quality main meal"

(Italy)

Trip Verified |   Fairly old plane for intercontinental flight. The service during the flight from the flight attendants was very limited. For 11 hours of flight, a very poor quality main meal and an equally terrible snack. No drink service during intermissions. Limited entertainment due to lack of language options in films and TV series. On both trips my headrest was broken. Aereo per il volo intercontinentale abbastanza vecchio. Il servizio durante il volo da parte degli assistenti di volo era davvero limitato. Per 11 ore di volo, un pasto principale di pessima qualità e uno snack, altrettanto pessimo. Nessun servizio drink negli intermezzi. Intrattenimento limitato per via della mancanza di opzioni di lingua in film e serie tv. In entrambi i viaggi il mio poggiatesta era rotto.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Rio de janeiro via Sao paulo
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"how kind and friendly the crew was"

(United States)

Trip Verified | This flight was on an ex VivaAir Colombia A320 with vivaair interior so there was no latam play and the interior of the aircraft was still in viva air’s configuration. After flying in from New York in the morning I spent the day and early afternoon and returned to El Dorado for my flight to Cartagena. Check in at LATAM’s premium counter was a breeze. Upon boarding our lead flight attendant Jessica welcomed every premium economy individually and we all had a water bottle waiting at our seat. Since I switched rows so a guy could be with his kid I went to Row 1 seat A. There was tons of legroom the only bad thing was the window was dirty so I couldn’t really see much. About 20 minutes after take off we were offered beer, water juice and coffee. I opted for a Club Colombia we were also offered chips and a little bar with chocolate. The flight itself was quick. One thing is the seats didn’t recline at all since the aircraft was still in Vivas configuration but it was made up by how kind and friendly the crew was on this flight.
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBogota to Cartagena
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Really nice flight"

(United Kingdom)

Trip Verified | Really nice flight. Joint lounge at Rome called Premium Plaza was definitely not premium. Boarding was easy, warm welcome with crew immediately learning your name. I lucked out with row 10 which was at least 20cms longer than the rest. Very comfortable flat bed. Food was reasonably good but far from exciting. The "champagne" was below acceptable standards. The other wines were adequate. A 12 hour flight is quite demanding and I think Latam did a great job I'd happily fly again and would choose them ahead of a lot of the competition.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteRome to Sao Paulo
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"One of the worst flight experiences"

(United Arab Emirates)

Trip Verified |   One of the worst flight experiences I have had. Crew members are not friendly. Food is unbeatable and the portion is small for the first leg which is almost 5 hours. They don't provide options. They handed us sandwiches that we don't even know what's inside. After the service, no one showed up in the cabin at all.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSao Paulo to Cuzco
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Worst travel experience"

(Australia)

Trip Verified | Worst travel experience I've ever had. From their system having incorrect visa requirements and blocking me from being able to check in for one of my flight sectors despite having sold me a ticket including those sectors, to delays at almost ever sector, to a cancelled flight for one sector with very poor communication. The onboard staff were friendly, but that was literally the only thing Latam had going for it.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCusco to Sydney via Santiago
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no