LATAM Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 483 reviews
3/10
3 star Skytrax Rating
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1/10

“We lost our flight”

(United States)

Trip Verified | LATAM Airlines made us wait an hour so they could get stairs or a connecting tunnel to get us out of the airplane. We lost our flight. Then told us that we could not board our plane because last call had ended. But airplane left way after they didn’t let us in. Told us our checked bag was removed from airplane. Had to wait in line for 2 hours so they could tell me they lied to me. My bag made it to NY, but I didn’t. Then did not print the ticket for milt flight to Atlanta to go to NY.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJoão Pessoa to Guarulhos
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

“Staff very friendly”

(France)

Trip Verified | Both flights on time, due to very efficient boarding procedures. First leg on a brand new A320 Neo, Unfortunately the snacks that were served were unhealthy (full of sugar and fat). Staff very friendly.
AircraftA320N-A320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNavegantes to Salvador via São Paulo
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"not worth the money it charges"

(Belgium)

Trip Verified | Applying different prices depending on the country, for the same flight and at the same time, seems like a scam. Boarding is usually chaotic, with 7 different groups. Planes start being old and have very limited legroom. As many other airlines, basic faire comes without a carry-on, which means that prices are +50 USD. Surely not the worst airline, but not worth the money it charges.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLima to Iquitos
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

“Very cheap flight”

(France)

Trip Verified | Very cheap flight, much cheaper than supposed low cost airlines, i.e; Azul or GOL. Smooth checkin and boarding. Luggage was very quickly delivered. Aircraft looked old from outside, but inside had been nicely refurbished.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSão Paulo to Florianópolis
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“no one takes responsibility”

(Uruguay)

Trip Verified | I am a Latam Pass customer, I have traveled several times with Latam. I never needed any support. The first time I need to talk to them because I am traveling with a pet, and they took me for a fool. Between December 27 and 29, I called several times to reserve the space for the pet that would travel in the cabin with me. They told me to first talk to the connection and then call to arrange the space on the Latam flights. After arranging with Delta, Latam tells me that since it is a connecting flight, they cannot add the service on their own flights! They made me waste time, played with the illusion of a 10-year-old boy, were totally insensitive and wanted to make me pay a fortune to change the flight that they themselves want to force me to change!! It is a madness and a disrespect. Never again. They tell me "but it's in the terms and conditions.” A real nonsense and no one takes responsibility.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteMontevideo to Salt Lake City
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly with this airline again"

(Canada)

Trip Verified | We attempted to check in multiple times on line 24 hrs before our flight at different times throughout the day and were not successful, ultimately the site said to check in at the counter at the airport. I thought nothing of it and got to the airport the next day. My ticket did not include baggage and I was aware that I would have to pay for these separately as was the case on the first leg of my trip. When I got to the ticket counter to pay for the baggage fees i was shocked to find out that the price at the airport was $426 CAD higher than what it would have been if i had been able to check in online. Not only was the price a shock but the customer service representative was rude and antagonistic, smirking every other second as if she was happy to see how much more money we had to pay to take our bags. This definitely feels like a scam by LATAM airlines to charge ridiculous baggage fees, we end it up paying $696 CAD for 3 bags or $232 CAD per bag. Beware of this scam, I will never fly with this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMedellin to Miami via Bogota
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I was refused by customer service"

(Croatia)

Trip Verified | I have never experienced so much unprofessional behaviour. Had a flight from Sao Paolo to Madrid and they cancelled it at 2 AM right at the boarding. People went mad because they didn't offer any other information. People that were shouting and aggressive - they got the hotel and transport and the rest that were waiting until 5.30 am at desk with 1 desk officer without food and water got nothing except food coupons. The flight was rescheduled to 5 pm next day. Desk officer gave me food coupons and told me that I can book hotel and taxi by myself, just that I need receipts for refund. After submitting 2 cases I was refused by customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSao Paolo to Madrid
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

“Bottom line is, flyers beware”

(United States)

Trip Verified | Latam Airlines does not have good English speaking staff. Because of that, they are not able to understand what we are saying very well in the US. They also don't have a good online booking process. Here are all my issues with LATAM: 1. I paid for baggage fees in both directions for my flight. The reservation site has a single check for baggage fee. Naturally, I assume that it pays for both directions 2. I called to change my return flight. I specifically asked the agent to confirm that the baggage fees for the return would be transferred to the modified return flight, and the agent confirmed that it is indeed paid for both directions. I think this is probably where the trouble started. My assumptions is that when it is not a round trip, they probably charge extra baggage fee, but they are not clearly calling this out. 3. Everything went fine until I tried to get on my return flight. They told me my return baggage fees is not paid. I had to pay a very high baggage fees, which is nearly double the normal fee if I had paid upfront. Even if the reservation agent had understood me well, and informed me that I had not paid for the second segment when I made the reservation change, I would have taken care of it before getting to the airport. 4. I created a "case" on their support site to get this resolved. I explained the entire story and even uploaded the tickets, and the confirmation of the reservation change etc. After one day, I simply got an email from an agent called Alexander Vélez, saying that the baggage was only paid in one direction; and the case was simply closed! I did not even have a chance to discuss this further with an agent, or agree with the decision. 5. I called back to talk to an agent. The first agent I talked to said "Please wait till I look into the issue". Then, after 40 minutes of hold, the phone simply went dead!! 6. I called back again and talked to another agent called Angela. Her English was very "superficial", and she did not understand what I was saying, and she simply kept repeating the same thing over and over again, without understanding what I was trying to say. Towards the end, I asked her if I could talk to a supervisor or manager, and she said she was not able to transfer me! Bottom line is, flyers beware! Customer service is bad; English language knowledge by all agents is pretty bad.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLima to Cusco via Juliaca
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"lack of interest to care for customers"

(United Kingdom)

Trip Verified | I arrived to the flight and there was no kit with pillow, blanket and airphone. When I asked the flight attendant, she said there should be one in my seat and this was the only one I could have. I told her there wasn't any and she said she would try to find one for me, but she never return to say anything and whenever I would try to call the cabin crew, the light would just turn off without anyone coming to see me. It was a 12 hour flight overnight and the aircon was high, I spent all night without a single blanket and when I left the plane I saw that there were at least 3 or 4 kits on top where the bags were in the first seats. Which means there was an extreme lack of interest on the crew to care for the customers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSao Paulo to London
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Will never fly with them again"

(New Zealand)

Trip Verified | Check-in baggage was damaged badly and cracked open. Staff only offered $90 USD as compensation. That also took a long time for them to respond to any emails or calls. Will never fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAuckland to Montevideo via Santiago
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no