LATAM Airlines

✅ Trip Verified | Sao Paulo to Santiago. The quality of LATAM is low, nor compared to Lan from a few years ago. The service on board is not friendly with the customer, the food is the lowest point of the journey. A basic meal with a dessert sweet! The seat is comfortable, and boarding is normal. ES: La calidad de Latam es baja, ni comparada con Lan de hace unos años. El servicio de bordo es poco amigable con el cliente, la comida es el punto mas bajo del trayecto. Una comida basica con un bonbon de postre!!! El asiento es comodo, y el embarque es normal.

✅ Trip Verified | Sao Paulo to Madrid. I want to thank LATAM for a great experience and high service-level. We have experienced a great service on the ground, in the sky and in the LATAM Lounge in São Paulo. Our in and outbound trip has two stopovers. We were afraid that our baggage should not reach the final destination at the same moment as us. But also here everything went smooth! Many thanks! For my next trips to South America in the future I shall book LATAM again.

✅ Trip Verified | Orlando to Rio de Janerio. Horrible flight kept getting delayed and there was no communication. Absolute nightmare we would get an email that would say “we will update you in 2 hours” and then I’m 2 hours they would send another saying “we will update you in another hour” it’s 1 am in Orlando, I’m far from home (Philadelphia) wondering if I will miss a whole day of my trip. Wasting money on a room I booked, missing valuable experiences. I am distracted. LATAM has not offered refunds or upgrades. I travel a lot and this is the worst experience by far.

✅ Trip Verified | Aruba to Bogota. My girlfriend is Dutch, i am French, they refused us the boarding without buy an exit ticket. I previously flew without issue, the hostess manager told us to buy a scam ticket with wingo and ask a refund which cost us 60$ . Worse customer experience, stressful and they scam you to an other airline.

✅ Trip Verified | Madrid to Santiago de Chile. My experience is bad. Latam has had a decline over time. Flight of 13 hours is made long since starting the service on board is scarce, the food is little considering the hours of travel, it is of good quality but scarce. The entertainment is good, The plane is clean. Unfortunately one of my suitcases did not arrive in Santiago de Chile and it took a week to arrive, and when I arrived was broken, without wheels and items missing. I think the quality of LATAM has declined over time. ES: Mi experiencia es mala. Latam ha tenido un declive con el tiempo. El vuelo de 13 horas se hace largo ya que comenzando el servicio a bordo es escaso, la comida es poca considerando las horas de viaje, es de buena calidad pero escasa. El entretenimiento es bueno, El avión está limpio. Desafortunadamente una de mis maletas no llegó a santiago de chile y se demoró 1 semana en llegar, y al llegar estaba rota, sin ruedas y me habian violado el sello y me robaron pertenencias de la maleta. Creo que la calidad de LATAM ha disminuido con el tiempo.

✅ Trip Verified | Frankfurt to Sao Paulo. Cabin Crew was friendly but service, food & beverage were below standard. It is clear that the service provided in the past by LAN or TAM do not exist anymore. LATAM is a low cost airline and only if you get really cheap tickets I will recommend to buy it.

✅ Trip Verified | London to Sao Paulo. We booked a holiday to Buenos Aires and Rio using Latam flying business class. The flight out was satisfactory but returning home was a nightmare. Although our seats had been booked and paid for months before, we were told that my wife and I could not sit together. Prior to this, the check in female had been asked if there was a problem and we were told NO. When we stated that this was not acceptable we were dismissed with a take it or leave attitude and told that the seating would be sorted out at another Latam desk. This continued until we were at the boarding gate where we were assured that the seats would be together and return in 30 minutes to find out. On return nothing had been sorted and we were told to board the plane and stand by the seats we should have had. A member of the cabin crew approached us and said that she had found two seats together in another part of the plane. All along the line from one desk to another we were dismissed and lied to making us out to be the trouble makers. Making matters worse was the fact that the seat which we had booked months ago was given to another passenger who only booked it 3 hours before departure and he was prepared to move but was told he could not by the cabin crew! Do not expect to get what you paid for or have any help from any Latam airline staff. If there is an alternative airline, travel with them. Our travel agent complained on our behalf as did the two reps we had on the holiday and it has taken from November to March to get nowhere with them. No communication, explanation or response. Totally rude and appalling customer service.

✅ Trip Verified | Auckland to Sydney. I was truly surprised by the business class cabin on Latam. It has lots of space between seats. you do not have a lot of privacy..their lay out is on a 2-2-2 configuration. it is very spacious. The cabin service was attentive. The crew gave us his name it was a nice touch. The food was fine. I would not recommend their seats if you are a solo traveller.

Not Verified | Los Angeles to Lima. Not very pleased with this airline, very poor services in South America (Peru). The flight back got canceled sent us to hotel without paying, after I had to call my wife to get in Latam website to find me a returning flight because LATAM in Peru don’t help, the hotel was not paid by LATAM, so my opinion not a good airline to fly to South America.

✅ Trip Verified | Santa Marta to Bogota. Hated the LATAM ticket and boarding from SMR. First they asked me for 100.000 pesos, then when i told them that i work at an airport they changed their mind. They underload my hand baggage while there was people with very bulky items. I will avoid flying LATAM in the future