LATAM Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 474 reviews
3/10
3 star Skytrax Rating
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1/10

"such a negative experience"

(France)

Trip Verified | We could not take our flight between Sao Paulo and Madrid because our seats were already occupied (LATAM has overbooked). We had to wait 2 hours to be told that we would be transferred to the hotel and that Latam would contact us the next day to offer us new flights (our final destination being Paris). Without news of Latam, we decide to return to the Sao Paulo airport on our own (their voucher does not work with taxis). We learn there that they repositioned us on a flight 2 days later. They are told that it is not possible and that one needs to be in Paris the next day (February 28th). After 5 hours of negotiations, we finally managed to have a flight to Rome. Arriving in Rome we learn that Latam made a date error (March 28 instead of February 28) for our flight Rome Paris she booked with Air France. Apart from low cost, I have never had such a negative experience with a company. Especially since the vast majority of staff do not speak English. FR: Nous n'avons pas pu prendre notre vol entre Sao Paulo et Madrid car nos sièges étaient déjà occupés (la TAM a pratiqué le surbooking). Nous avons du attendre 2 heures pour que l'on nous explique que nous serions transférés à l'hôtel et que Latam nous contacterait le lendemain pour nous proposer de nouveaux vols (notre destination final étant Paris). Sans nouvelle de Latam, nous décidons de retourner à l'aéroport de Sao Paulo par nos propres moyens (leur voucher ne marchant pas avec les taxis). On apprend là bas qu'ils nous ont repositionner sur un vol 2 jours après. On leur explique que ce n'est pas possible et que l'on a besoin d'être à Paris le lendemain (28 février). Après 5 heures de négociations, on réussi enfin à avoir un vol en direction de Rome. Arrivée à Rome nous apprenons que Latam a fait une erreur de date (28 mars au lieu du 28 février) pour notre vol Rome Paris qu'elle a réservé auprès d'Air France. En dehors des low cost, je n'ai jamais eu une expérience aussi négative avec une compagnie. D'autant plus que la grande majorité du personnel ne parle pas anglais.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSantiago to Sao Paulo
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not the one I purchased"

(Argentina)

Not Verified | Buenos Aires to Miami. I purchased a ticket and a seat, after a couple of months I got an email with a itinerary change to one hour later. I accepted it. Now I am Checking in and I have a different seat, not the one I purchased. They say that I booked the seat in another flight and would only give me my money back and there is nothing they can do because my seat is already taken by someone else. I hate this airline. There is nobody to talk to, and no way to solve any problems what so ever.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Miami
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"I would recommend them"

(Canada)

Trip Verified | Mexico to Santiago via Mendoza. The flight was very confortable and everything went well. The food and service was great and I was very happy with my flights with LATAM airways. I would recommend them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMexico to Santiago via Mendoza
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"fast short and smooth flight"

(Brazil)

Trip Verified | Rio de Janeiro to Sao Paulo. Positive: Fast check-in; clean aircraft; fast short and smooth flight; good cabin staff. Negative: They only served water - you had to ask to the cabin staff).
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRio de Janeiro to Sao Paulo
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never experienced such treatment"

(United States)

Trip Verified | Lima to Los Angeles. I have a family of 6, 2 adults, 4 kids returning home on Latam from a holiday in Peru. We checked into our international flight as instructed 3 hours before the departure at the airport as we were unable to check in online before. As we were at the airport arriving from Cuzco the night before, the local agent said simply getting to the airport early and 3 hours before departure would ensure the ability to check in at the airport Kiosk. We had prepaid tickets and seat assignments. Upon check in at the airport in Lima early, 8:30 for our noon departure, we were told there were no seats for our 3 kids as the flight was oversold and my kids were bumped off the flight. They assured us that they would attempt to get volunteers off the flight to accommodate my kids. We spent 3 hours at the gate very stressed and upset. Luckily 2 seats became available. The flight began boarding and we were still waiting as they said the last seat for my son would become available. At this point the flight was boarded and they told us to board. 5 of us went through the gate onto the plane and then they stopped my son and said he had no seat. They closed the gate and left him there! He is 18 but regardless this was unbelievable! I have never heard of an airline breaking up a family and leaving a family member alone in a foreign country. I cried the whole way home. They promised my son $300, but he had to fight to get $200 for spending money. They got him a hotel room and he had to leave back to the US the next day. My travel agent and myself have tried to get through to the airlines about this situation, but they are indifferent and really don't care. Clearly this company is driven by greed and obviously resold our tickets to other passengers at a higher fee. We have traveled all over the world and have used airlines in all different countries but have never experienced such treatment in our lives. It is disgusting and I will never fly this airline again and would advise anyone considering flying Latam to consider any other option. We used them domestically as well and every flight was a disaster.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLima to Los Angeles
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"experience was quite bland"

(Australia)

Not Verified | Sydney to Santiago de Chile. My experience with this airline and on this flight was quite bland. On a Qantas ticket, i waited 80mins in line to check in, as QF pax can not check in online and have to queue. They has 3 agents for bag drop ( which we couldn't use) and 2 for check-in. I have not waited that length of time since the early 90s. Completely poor thought process at YSSY. The agent alluded to it being due to Christmas; oddly enough it was the same flight and number of pax everyday. They hadn't added anymore seats or a bigger aircraft. It was a seat, some food and an uncomfortable chair. Service was efficient to the point that they did there job but there was no obvious pride in their role / job / service. Cabin crew were young, not particularly friendly and made pax feel as if they were truly on an airbus. Smiles were non existent somewhat millenial in their attitude. Meal service / selections were minimal and portions, just enough to hold you down. Normally for breakfast you get the option of a hot meal with a fruit salad and yoghurt; our option was fruit salad or yoghurt as an example of how frugal the airline was. I did not see cabin crew offer water in the cabin and needed to go to the galley to get a drink and when i asked for more than a cup, felt as though i had inconvenienced the cabin crew. The best thing about the flight was the aircraft; quiet, hydrated and comfortable. Not so the chair. Sadly with only Qantas providing competition, i would consider flying them again but would come on board more prepared with food and water.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Santiago de Chile
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"ended up as a 25 hour flight"

(United Kingdom)

Trip Verified | London to Goiania via San Paulo. I purchased the flight as I was travelling with two young children and the 15 hours flight time was better than the other airlines. I never expected that when you arrive in San Paulo you have to collect your luggage for the connecting flight (Also Latam) and go through immigration and customs before waiting in a massive queue to check into the domestic flight to Goiania, as you only have less that two hours to connect this is an impossible situation, and the check in staff admitted no one makes the published flight. So what was a 15 hour flight with connections ended up as a 25 hour flight. As far as I can see this breaks the advertising rules for one and is also a con by the airline to make it look good to the competition.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Goiania via San Paulo
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"never fly with LATAM again"

(United States)

Not Verified | New York to Porto Alegre via Sao Paolo. I have no complaints for the service on the plane, but I will never fly with LATAM again. The customer service with the airline at the airport is horrible and you'll find yourself pulling teeth trying to figure out what exactly is going on. Everybody gives you a different answer for questions you have regarding your flights and it's extremely frustrating trying to deal with those who work for the airline (again, not as flight attendants but airport workers). On the way to Porto Alegre from JFK, I had a connecting flight in Sao Paolo. Since it was international to domestic, we had to pick up our bags and transfer them to the correct terminal. My sister checked her bag in and never saw it again since the woman working there sent it to a completely different city in Brazil. The entire time, my sister received no word on her bag and it wasn't until we got back to JFK in NY that we realized they found the bag in Sao Paolo (since it got sent back). This didn't matter though since when we got to JFK, 4 more bags were missing and we had no idea where they were. We were traveling with nine checked in bags and only received five when we got back to New York. Two of the bags missing were mine and I went home with absolutely no clothes, shoes, or gifts. After traveling 14 hours, this was rather frustrating and the response from LATAM employees at the airport was even more frustrating. They said how they didn't know how it happened and that sometimes security kept the bags extra to check them before sending them on the plane. I didn't think this made sense since five of the nine bags had been sent. They told us they'd "try their best" to find them and to keep our phones nearby just in case they found them on the next flight. It was just ridiculous that not one, but 5 bags had been lost during our experience with LATAM. Needless to say, this was the last time I would be flying with LATAM and I will makes sure to look into any other airline I use before flying with them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Porto Alegre via Sao Paolo
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They lost my checked baggage"

(United States)

Trip Verified | Buenos Aires to Chicago via Santiago. LATAM is the worst airline. Their customer service is worthless and they never help you with anything at all. They lost my checked baggage at Buenos Aires and United Airlines eventually found it but LATAM took forever to hand over my bag to United. They never care about your comfort and ease. They don't care about anything at all actually.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Chicago via Santiago
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"seating top notch"

(Australia)

Trip Verified | We flew LATAM from Sydney to Santiago on a Qantas code share. From this experience LATAM is a dam fine airline. New aircraft, good cabin service, good sound inflight meals, good chilean wines, seating top notch and a very good IFE. There isn't much I can say negatively about this experience. Would recommend.
AircraftBoeing 787-900
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSydney to Santiago
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes