LATAM Airlines

✅ Trip Verified | Absolute nightmare to deal with. Don’t ever part with your money with this airline. I have been fighting to get my money returned from LATAM Airlines after I purchased flights in Early Jan this year to see my girlfriend in Colombia. (before Covid came about). My flights got canceled in late March and they said they would be offering travel vouchers. To this day I have not received any valid travel vouchers. When they did finally send some vouchers after 3 months, they misspelt my last name (despite providing my passport) and other identifying info. LATAM advised me that they would have to open a new case and it would then take longer to process (despite it being their fault). To this day I’ve not received a single phone call (pretty much 0 contact from them from get go). LATAM finally emailed after I called their NZ number about 50 times. They said that they would provide a cash refund, but I have yet to receive any of my money returned.

✅ Trip Verified | Well in my case it is final, I was not refunded even when waiting for six months. For six consecutive months, I'm not able to get a refund (even in the form of vouchers) from the company. Please see my posts below. They are constantly delaying issuing the vouchers without any explanation. They tell you an expected time and at the end of the period they tell you double the time is needed. We lost thousands of USD to them. If you contemplate booking a ticket with them, please be aware of the fact, that in case your flight is cancelled (which is probable scenario these days) you won't see your money again, because they will not refund them. This is based on my first hand experience. I did a voluntary refund in March and I still do not have travel vouchers (not to speak about money refund).

✅ Trip Verified | Still did not receive money refund or voucher. So our case is still not solved, After five months of gross negligence and incompetence by LATAM call center (please read my previous post) they managed to issue some vouchers. Guess what happened. We were supposed to receive vouchers for taxes / fees vouchers in the amount of 160 USD per passenger. They managed to deliver two out of four vouchers. Reason unknown. We were supposed to receive vouchers for 20% of the fare (it was a voluntary pre Covid request) in the amount of 130 USD per passenger. They managed to send them out all but all of them state wrong amount of 10 USD. Reason unknown. Really, everything this company do, they do it wrong. This is an absolute incompetence or an intentional try to rip-off a customer. They should be ashamed of their service even when discounted for Covid circumstances.

✅ Trip Verified | We were supposed to fly with this thing in March to Santiago. Due to corona related border closure between Czech Republic and Germany, we were not able to board our flight and we voluntarily cancelled our tickets on Mar 13th. Its five months later and we still did not receive money refund nor a voucher for our tickets. This by the way prohibits us from approaching insurance company and retrieve the rest of the money. Call centre service is apalling. During last five months I experienced passivity and unwilligness to solve our case - refund request mistreated multiple times when operators put wrong or uncomplete data into system - complete unwillingness to give this case some priority after five months - obvious lies or incompetence (constantly changing info bout form of refund and time schedule) - when promised to be called back, it never happened - one operator providing different info from the other I know airlines have a hard time now, but this airline customer service is in complete disarray. They even refused to provide refund calculation so I can take our case to the insurance company to retrieve the rest of the money we spent on the tickets. Im currently in state of awe how arrogant a corporation can be and will never ever board a LATAM plane.

Not Verified | I have regularly used Latam Airlines in the past. After having my flight cancelled on the 2nd May 2020 due to Coronavirus. I am left extremely frustrated waiting for a refund. It has been 4 months now. I keep contacting my travel agency and all they have to say is Latam have authorised a full refund but have not issued the money. I wonder how long they will drag this on.

✅ Trip Verified | My Latam flights were all cancelled by Latam. I made the bookings via Expedia and I contacted Expedia to ask about a refund due to passengers when an airline cancels a flight. Expedia told me that I qualify for a refund but that Latam is not authorizing Expedia to refund any passenger. This is against international regulations requiring airlines to refund passengers when a flight is cancelled. They offer a voucher valid only until 12/2020. I am 78 years old and in poor health. This was to be my last vacation with my daughter. I cannot fly anywhere before 12/2020 and probably cannot fly anywhere in future. Yet Latam refuses a refund. May they cease operations!

✅ Trip Verified | On April I purchased a ticket from Latam and the money into my account was reduced, which, was clear that I was charged for the flight. I received an email from the company cancelling my flight and in the same day I notice that they charged me once again, so, I payed double for a flight that has been canceled. The customer service is terrible, really difficult for them to understand the situation and they need that to prove and error that they executed. For some reason I can’t clarify this into my statement, which makes the story even more confusing. I’m sure I payed for the amount a couple of months ago and now once again.

Not Verified | I had a flight booked on the 8th April which was cancelled in March due to the pandemic. As flying is no longer an option, I submitted to have my travel vouchers refunded as cash into my bank account. Once this process was complete, I was told that this would take 30 days to show in my account. It has now been 12 weeks, I have had no refund and each time I call to speak to someone I get told "I don't know". All I want is a time frame and some reassurance but this is not possible from LATAM. I have been patient and understand the situation is out of the ordinary but I am disappointed in the lack of care and follow up from this Airline. I want to support this company but can no longer say I have faith in them

✅ Trip Verified | LATAM is one of the worst businesses I have ever had the displeasure of dealing with. While overseas I requested a change in flights from one of the ground staff and she said this was fine and she would organise that for us. Without letting us know LATAM then cancelled our flights totalling 2.5k dollars. They refused to accept their own staff members mistake and instead quoted us a flight home 3 weeks earlier than we were supposed to fly for another $2k. Then after over a week of back and forth they gave us back 2 of our 5 remaining flights for $1k (meaning we paid 3.5k for a return trip). The staff were unhelpful and the company has policies in place to abandon travellers in foreign countries with no contact information. They also managed to overbook the flight that they eventually gave us and tried to delay us for a day, without offering to pay for accomodation. I have travelled all over the world, through Europe, asia, south america and the middle east and LATAM is by far the worst flight experience I have ever had.

Not Verified | I have been trying to get my refund since March 2020 when Latam canceled my flight 2 hours before the checkin time. It was not because of Covid 19, it was because there was not enough people in the flight. I drove 600km to get to the airport, lost a day in the road, the petrol money, the Airport parking tickets and Latam simply canceled my flight just like that. I have been trying to get my refund since. I was being patient due to the current world situation but I had enough. This company can not even follow up on emails. Since March I have opened several cases on their website and they never get solved, such a huge incompetence. I will never fly with Latam again. Latam is taking more then a month to reply to the case upload on their system and whey they do reply it does not even make sense. It seems that they don’t even take the consideration to read through your situation.