✅ Verified Review
| Punta Arenas to Santiago. Worst flying experience I've had, and it was on my honeymoon, sadly enough. Our flight was to leave at 4 am. We boarded the plane and waited in our seats for over an hour - no communication as to why there was a delay on take off. After an hour and a half of waiting we were told the flight had been cancelled because the plane was having engine troubles. They told us they didn't know when it would be rescheduled for, so we just had to wait. Then, 4 hours later, we found out the flight was rescheduled (to 12 hours after it was supposed to take off.) I talked to multiple people who said LATAM wouldn't let them switch to one of the earlier flights going to the same destination, even though there were seats available, so they missed their connections. When checking in for the rescheduled flight- there was 1 employee working doing check-in and bag drop, while 50 people waited in line. (and “conveniently" the electronic check-in wasn't working that day either.) At one point, nobody was at the front desk for over 20 minutes, while the line continued to get longer. We were given "vouchers" since the flight was cancelled, which equalled 7,000 pesos or about $10 USD only to be used on a sandwich or NA beverage, and of course they were out of sandwiches and could only be used at the cafes outside of the gate area, so everyone had to go through security again just to get their "free" coffee. Wouldn't have been a big deal if it wasn't the cherry on top of a very long day. It was the slowest, most unorganized airport I have ever seen. I was told to expect an email with information about a $50 reimbursement. It's been almost a week and haven't received that email yet. Furthermore, $50 is not even close to enough considering we lost an entire day of our honeymoon because of this flight. Fortunately these things happen rarely. But when they do, it is the airport's responsibility to their customers to make it right and reimburse for the wasted time and inconvenience it has caused.