Kuwait Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 286 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
3/10

"disturbed by insensitive attitude"

(Canada)

Trip Verified | Flight got delayed at Delhi. Subsequently flight which we supposed to catch in Kuwait, missed and Kuwait Airways allocated different flight which made us to wait at Kuwait airport for 4 hrs approx. We expect some refreshments from Kuwait Airways to mitigate the effects of late hours, we are traveling with whole family and badly disturbed by the insensitive attitude of Kuwait Airways. Crew is good and need more training to get accustomed to different culture customer.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to London via Kuwait
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Be prepared for nasty surprises"

(United States)

Trip Verified | Kuwait Airways experiment, my first and not a preferred one for another trip. There are few positives throughout the journey, but more negative aspects, will make me think twice before choosing this career again. Aircraft is brand new, maintained in pristine condition. Online checkin experience can be better, no clear steps of how to proceed. First time users, good luck with the process. but won’t complaint. Checkin at the airport was quick and can’t expect anything more. Boarding process can be improved, as there were no clear instructions for the lines. People were impatient and it was a mess. I was traveling JFK-Kuwait-Chennai (KU118). On time flight left the gate, probably since it’s weekend and peak hours we were taxiing for more than 30 mins. This delayed the departure quite badly. Snacks served right after take off, food was very good. Snack and Brunch menu have many options for vegetarians and kids as well. Crew were very friendly and was available to help the needy people. In my flight onboard WiFi was available. It is not free and it’s pay per use. $10-30mins, $20-60mins, $40-180mins. -Kuwait International airport, very unorganized arrival security and transit procedures. One staff handling the entire crowd and verifying the boarding pass. Airport have free WiFi, can be used to get in touch with dear ones. Transit, airport is under construction. You need to find the way around things and figure out on your own. Transit lounges are available, if there is a bigger layover (my case flight delayed by 3hours) you should use the facility. It’s free and has lot of seats. Connection flight, boarding again another chaos. Until last minute no clear information about the boarding gates. Once announced (literally one ground staffed shouted, no proper PA system) all the people came running to the gates. Could have been organized better. Since everyone came in random order, it took lot of time to settle down. Baggage, it could be the time of the day, but almost took one hour for collecting the bags. With the lean crowd, officials were not organized and bags in random order. Overall I will not recommend this carrier for family trips, if you are alone and want an adventurous trip then go for it. Be prepared for nasty surprises.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Chennai via Kuwait
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"my experience was great"

(Taiwan)

Trip Verified | Manila to Kuwait, my experience was great. The staff were very friendly at ground and throughout the journey. The seat was very comfortable and the leg room was great. The food was great and plenty. The entertainment system was good but could use some improvement in more variety of movies and music. All in all I would say it is 9/10 but considering the ticket price.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Kuwait
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"I was pleasantly surprised"

(France)

Trip Verified | Bangalore to London via Kuwait. Having read poor reviews, I was pleasantly surprised by the quality and comfort of the planes and the good service. Both flights were punctual enough and baggage delivery was speedy. Almost my best experience of flight from India to a hub airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to London via Kuwait
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"I would recommend"

(India)

Trip Verified | We found the best option to go to Istanbul from Bangalore on Kuwait Airways having a transit in Kuwait airport. The trip from Bangalore to Istanbul was very comfortable suprisingly, the food was great, flight was comfy and great legroom in almost all the flights. Kuwait airport was not bad but lacked some basic amenities. Overall I would recommend Kuwait airways
AircraftBoeing 777-300ER / A320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBengaluru to Istanbul via Kuwait
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"probably avoid this airline"

(United States)

Trip Verified | New York to Mumbai via Kuwait. The two major problems were with boarding, and seat assignments. During boarding, it was a bit chaotic. There is no structured line dividers or anything. It was a big confusion trying to board, and rather tedious. The second was our seat arrangements. We had already reserved a seat online while booking, but when boarding, the agent suddenly changed my seat and my parents seats. We got in the plane, and then 30 mins later a flight attendant asked us if we can switch our seats with this guy who had children. Apparently she can’t seat children by the exit, and that’s fine. But this needed to be sorted out by the airline beforehand. Most importantly, the meals are based by the seat numbers. So when we changed seats like 2 times, we almost got the wrong meals. We had to tell the flight attendant our selected meal preference during the booking, otherwise we would’ve received the wrong meals. I mean it’s a service we paid for. The food was decent though. It was an alright flight for the price of the tickets. However, I’d probably avoid this airline if I could. It’s only worth it if you don’t have another option or are on a budget.
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Mumbai via Kuwait
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"It was the worst travel experience"

(United States)

Not Verified | We traveled with Kuwait Airways recently for the first time from JFK to go to Chennai, India, specifically for a friend’s wedding. We had a group of 7 of us traveling to the wedding, including the bride and groom. Our flight left 3 hours late from NYC and we were told by the team on flight that we wouldn’t miss our connecting Kuwait flight to Chennai and that they wait for even 1 passenger. Sure enough when we got to Kuwait the connecting flight had left and they said they cannot wait for anyone. The next flight was a day later and after pleading they switched the 7 of us to a SriLankan Airlines flight and advised us to travel to Sri Lanka and then to Chennai and told us they were issuing the 7 of us the same flight. After waiting 6 hours in a very disorganized airport, the 7 of us arrived in Sri Lanka to find out that 2 of the members of our party (my husband and I) were issued the wrong flight that left 7 hours later from Sri Lanka. We begged the airlines there to let us on the earlier flight but since it was Kuwait Airways’ mistake we couldn’t get on the flight. After 33 hours of traveling to the other side of the world, we ended up missing our friends wedding in Chennai and the bride and groom lost money on several events they had to cancel leading up to their wedding. It was the worst travel experience we have ever had and we are frequent international travelers. Don’t fly this airlines unless you enjoy nightmares.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Chennai via Kuwait
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst airline ever"

(United Kingdom)

Not Verified | London to Islamabad via Kuwait. Well, probably the worst airline ever. Check in staff allocating us (12 of us) seats to every single corner of the plane, my wife was lucky to have a seat with our little ones. Secondly, due to delay, we were rushed to our seats and hand baggage was placed everywhere. Food was excellent but our entertainment screens turned off mid air along with the assistance button, system failure or something. On top of all that, they lost our one piece of luggage on the way to Pakistan and as well as coming back. If this is the last plane to catch i will not catch it. Definitely avoid Kuwait as well, rude behaviour of airport staff and one star airport service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Islamabad via Kuwait
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"my ticket had been canceled"

(France)

Trip Verified | Paris to Manila via Kuwait. My story is not common but will prove the incompetence of this company. In early January, I wrote a message about Whatsapp to the airline, wanting information on the cancellation conditions because I was not sure I could honor my flight. The person who answered me was very responsive, told me that I had until 24 hours before my flight to cancel, that I would have 200 euros penalty, etc. The message ended on the fact that if I wanted to cancel my ticket, I had to send an email. Very clear. On January 26th, I went to the check-in counter at Roissy Airport to go to Manila in the Philippines. To my surprise, I learned that my ticket had been canceled due to this Whatsapp conversation. Namely that I have not received any notification by mail, or even by message of any cancellation. I transferred the conversation to the ground manager, who contacted them because he did not understand why such a decision, especially that on the messages, I had no mention of any cancellation. The manager at the airport of Paris CDG, despite having seen that I suffered the incompetence of the company for which he works, asked me to contact them. Of course I did not get any answer. He took my file very lightly. It works at the head of the customer from what I understood on the spot, he had the power to press a button and resolve the situation to let me ship but he did nothing. Good it was that my head did not pass! He told me that the staff on the other side of the phone did not find the person responsible for this error so I had a refusal to board and that the flight was complete. (My friend was there, there were free places) So I suffered the incompetence of their staff. By their fault, I had to buy a plane ticket one way Paris - Manila to + 570 € with another company to join my friend who had to leave without me. I sent emails to the company Kuwait, I received after 10 days a file number. FR: Mon histoire n’est pas commune mais vous prouvera de l'incompétence de cette compagnie. Début janvier, j’ai écrit un message sur Whatsapp à la compagnie aérienne, voulant des renseignements sur les conditions d’annulation car je n'étais pas certaine de pouvoir honorer mon vol. La personne qui m’a répondu a été très réactive, m’a dit que j’avais jusqu'à 24h avant mon vol pour annuler, que j’aurais 200 euros de pénalité, etc. Le message s’est terminé sur le fait que si je voulais annuler mon ticket, je devais envoyer un mail. Très clair. Le 26 janvier, je me suis présentée au guichet d’enregistrement à l'aéroport de Roissy pour me rendre à Manille aux Philippines. À ma grande surprise, j’ai appris que mon ticket avait été annulé suite à cette conversation Whatsapp. À savoir que je n’ai reçu aucune notification par mail, ni même par message d’une quelconque annulation. J’ai transféré la conversation au responsable au sol, qui les a contacté car il n’a pas compris pourquoi une telle décision, surtout que sur les messages, je n’ai eu aucune mention d’une quelconque annulation. Le responsable à l'aéroport de Paris CDG, malgré qu’il a vu que je subissais l'incompétence de la compagnie pour laquelle il travaille m’a demandé de les contacter. Bien évidemment je n’ai obtenu aucune réponse. Il a prit mon dossier très à la légère. Il fonctionne à la tête du client d'après ce que j’ai compris sur place, qu’il avait le pouvoir d’appuyer sur un bouton et de régler la situation pour me laisser embarquer mais il n’a rien fait. Bon c’est que ma tête ne passait pas ! Il m’a dit que le personnel de l’autre côté du téléphone ne trouvait pas le responsable de cette erreur donc j’avais un refus d'embarquer et que de plus le vol était complet. ( Mon ami y était, il y avait des places de libres ) J’ai donc subit l'incompétence de leur personnel. Par leur faute, j’ai du racheter un billet d’avion aller simple Paris - Manille a + 570€ avec une autre compagnie afin de rejoindre mon ami qui a du partir sans moi. J’ai envoyé des mails à la compagnie Kuwait, j’ai reçu après 10 jours un numéro de dossier.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Manila via Kuwait
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the staff very hit and miss"

(United Kingdom)

Trip Verified | I had my reservations after booking with Kuwait Airways when reading some of the reviews, but financially I thought yep it’ll be ok. We departed England on the 16 December, Heathrow terminal 4, the check in was quite frankly horrendous and the member of staff was abrupt, rude and mean, but I thought you pay the price you take your chance. After checking in and all the security checks we boarded our flight to Kuwait. The plane itself was fine, the staff very hit and miss depending on who you spoke to, footnote the entertainment system is standard and certain meals run out, mainly the chicken courses, but I kept thinking of the price. Arrived in Kuwait, 6 hours of nothing, quite possibly the most desolete airport of nothing. We were given a free meal consisting of a cheese roll, stodgy cake and an orange juice. Our connecting flight to Manila was again ok, again staff very hit and miss. Enjoyed our three week holiday and returned to Manila Ninnoy international airport for return trip on the 7 Jan 2019. The check in was very standard and annoying and yet more security checks after the security checks, the flight itself was ok but the staff are again vacant not caring, food again was what was left! Arrived in Kuwait for 6 more hours of deep joy followed by 2 lots of security checks, we were boarding while people were still being security cleared! Flight back to England again ok but all the same issues as before. My thoughts on Kuwait Airways? In my humble opinion dont use them, they seem to think the customer has no choice, a ‘like it and lump it attitude’, the planes clean and tidy yet the staff were aggressive and rude. My wife and two children have flown many times but this is the first time we all said never again with Kuwait Airways, the savings are there but if you value your common decency and self worth look elsewhere for your flight arrangements.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManila to London via Kuwait
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no