✅ Trip Verified
| Kuwait Airways experiment, my first and not a preferred one for another trip. There are few positives throughout the journey, but more negative aspects, will make me think twice before choosing this career again. Aircraft is brand new, maintained in pristine condition. Online checkin experience can be better, no clear steps of how to proceed. First time users, good luck with the process. but won’t complaint. Checkin at the airport was quick and can’t expect anything more. Boarding process can be improved, as there were no clear instructions for the lines. People were impatient and it was a mess. I was traveling JFK-Kuwait-Chennai (KU118). On time flight left the gate, probably since it’s weekend and peak hours we were taxiing for more than 30 mins. This delayed the departure quite badly. Snacks served right after take off, food was very good. Snack and Brunch menu have many options for vegetarians and kids as well. Crew were very friendly and was available to help the needy people. In my flight onboard WiFi was available. It is not free and it’s pay per use. $10-30mins, $20-60mins, $40-180mins. -Kuwait International airport, very unorganized arrival security and transit procedures. One staff handling the entire crowd and verifying the boarding pass. Airport have free WiFi, can be used to get in touch with dear ones. Transit, airport is under construction. You need to find the way around things and figure out on your own. Transit lounges are available, if there is a bigger layover (my case flight delayed by 3hours) you should use the facility. It’s free and has lot of seats. Connection flight, boarding again another chaos. Until last minute no clear information about the boarding gates. Once announced (literally one ground staffed shouted, no proper PA system) all the people came running to the gates. Could have been organized better. Since everyone came in random order, it took lot of time to settle down. Baggage, it could be the time of the day, but almost took one hour for collecting the bags. With the lean crowd, officials were not organized and bags in random order. Overall I will not recommend this carrier for family trips, if you are alone and want an adventurous trip then go for it. Be prepared for nasty surprises.