Kuwait Airways

✅ Trip Verified | I paid full fare first class for this ticket from Bangkok - Kuwait, after hearing positive reviews from my colleagues at work. I'm shocked and feel stupid for paying first class to Kuwait Airways (as opposed to Emirates.) There is no Chauffeur service for Royal class (not in Kuwait nor Bangkok,) no amenity kit on this long-haul flight (almost 8 hours,) Wi-Fi did not work on my phone, no pyjamas, and the flight map did not work. No hot chocolate provided in Royal class. I found the seat to be uncomfortable. I'm only giving this airline 4/10 score since the crew (both ground and cabin) was good. As a first class passenger I strongly recommend you avoid this airline. Look for another airline if you want to have good experience.

✅ Trip Verified | I took Kuwait Airways from London to Dhaka which had a 1 hour transit in Kuwait. I always have my hand carry baggage with me everywhere I go and I never let it out of sight but right before we boarded the plane from Kuwait to Dhaka, the staff forced me and some other passengers to hand over our hand carry baggage saying that there is no space in the aircraft. They said they would keep it with the other baggage and promised to take the responsibility. I had things in my hand carry baggage. One passenger was unwilling to hand over his hand carry baggage and staffs of this airline was behaving extremely aggressively towards that man and told us all that we have no other option but to hand over our hand carry baggage because the plane was full. Later when I reached Dhaka and checked all my bags, things were missing from my hand carry baggage. This would have never ever happened if my hand carry baggage was with me all the time. When I emailed the Airline telling them my story and demanding compensation, they wrote 'KAC is not liable for valuable items and, as per the rules and conditions that mentioned in the ticket that the passengers shall not include the valuable items and hand carry baggage is passenger own responsibility.' I only carry important things in the hand carry baggage because I never let it out of my sight. This was the first time my bag was taken from me, the first time I lost anything while travelling and definitely the last time I will ever book a flight with this airline.

✅ Trip Verified | Kuwait to Istanbul. The best experience, it was in time and the trip progressed smoothly. They have the best leg room, the food serivce was abundant. The crew were helpful and accommodating to passenger requests.

✅ Trip Verified | Delhi to Paris via Kuwait. A320 was not comfortable while Boeing 777 was comfortable but the airport layover at Kuwait was really negative experience. Washrooms are filthy and behaviour of security staff is rude and they are disorganized. Overall the environment is cold on the airport seems like a shut down shopping mall and layover is not recommended. You can opt for this airline if they are not transiting through Kuwait otherwise not recommended at all.

✅ Trip Verified | Kochi to Kuwait. Good and very attentive ground staff. They drop the business class passengers personally to the immigration after check. The flight was on time. Overall good experience with Kuwait Airways again. Looking forward to fly with them again.

✅ Trip Verified | Kuwait to Kochi. The aircraft was not too old or may be a new one. The flight departed on time from the Kuwait Airways dedicated new terminal no: 4. Cabin crew was very attentive, Food & Beverage good. In business class the seat was not flat bed. Overall flight experience was very good but the ground services was very poor.

✅ Trip Verified | Kuwait to Bangkok. It was a very comfortable flight. The flight was on time,aircraft was almost new. Cabin crew was ok attentive, food & beverage above average though no alcoholic beverage available. The toilets were not that clean. The seat, leg room was ok. Would fly again with Kuwait airways.

Not Verified | Munich to Manila via Kuwait. Worst airline ever! Once arriving in Kuwait from Germany we found out that the flight was delayed by three hours. We asked what our rights are since we will miss our connection flight in Manila. They said no rights since it’s not booked all on one ticket under their name. They said sorry but moved on. We than booked a new ticket for 100€ each. Unbelievable this service. After a longer discussion we were offered a hotel since our normally 5 hours stopover would have been 8. we were picked up at the hotel 1.5 hours before the new departure time. At the Airport we were waiting again until the newly scheduled time passed again. No announcement nothing. Hundreds of people waiting without news. Than they suddenly announced again a delay of 2 hours. Our newly bought connection ticket expired again. They said we are sorry but that’s the rules and regulations. Unbelievable really, they said to book again on our costs and than again they delayed it and we had to book a second time on our costs. We got offered nothing. When we complained they were so rude to us. And we should be quiet if we don’t want trouble with airport security. This was definitely my last flight with them. Shame on you Kuwait Airways.

✅ Trip Verified | Delhi to Kuwait. I am very disappointed with staff in Delhi, they gave us a lot of trouble and made us wait unnecessarily saying that they do not know about the e-visa of Pakistan and saying that it's their first time flying that route. Hope it can be sorted out because this was my first time on the airline and its leaving me with a bad impression. Thanks

Not Verified | Lahore to Istanbul via Kuwait. Aircraft seats are uncomfortable. It was unclean. The service was not helpful and the meal not good.