Kuwait Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 321 reviews
4/10
3 star Skytrax Rating
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1/10

"this is a company without shame"

(United States)

Trip Verified | Turned back to Kuwait after 30min heading towards BKK. No communication and kept passengers in the dark. Once deplaned, again no communication. All waited around, then an Employee said there will be a plane next day 8.30am, which was confirmed by the receptionist in the business lounge. I am still waiting at the gate and it is 10.00 am the next day, and still nothing. You guessed it, again still no communication. But Passengers were told one thing, there is no pilot. Obviously this is a company without shame. Will never fly Kuwait airways again ever.
AircraftA330neo
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteKuwait to Bangkok
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed almost 4 hours"

(Kuwait)

Not Verified | Bad experience to travel with Kuwait Airways KU331 with my new born baby, we had paid a huge amount of 600 KWD for 3 person to book one way ticket to TRV. For our baby I paid 76 KWD. We choose bassinet seats and it was extremely dirty and dusty, our baby bassinet was dirty inside and and whole cabinet was not properly arranged in the airline. The flight was delayed almost 4 hours from Kuwait, flight was very dirty. I never recommend anyone to travel with family with Kuwait Airways. Bad experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuwait to Thiruvananthapuram
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"selected seat was occupied"

(Italy)

Not Verified | The flight from Milan to Kuwait was ok, I had the emergency seat and sat comfortably, the nightmare started during the layover. The flight got delayed for 2 hours, the boarding process was so rushed and was very chaotic. When I got inside the plane, my selected seat was occupied and the flight attendant put me in a middle seat. I'm tall 6.3 and imagine how uncomfortable I was. Food was fine, nothing special, if you order special meal, specify two different kind of type of meal, or else you'll get the same thing for both leg. My IFE was not working most of the time and the staff was not able to fix it.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan to Manila via Kuwait
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"didn't have full flat seats"

(United Arab Emirates)

Trip Verified | I was supposed to fly from Istanbul but changed to Vienna and was charged around 680€ extra for the change. To my shock they used much smaller plane than from Istanbul and I didn't have full flat seats on this 4hr 15mins flight. I find it very unprofessional to deny comfort of full reclining seats on flights from Europe to GCC especially when one is requested to pay higher price. Using bus instead of the bridge was another unpleasant surprise. I arrived on time for boarding and had to sit for 50 minutes because as is often the case with busses everything was delayed. In Vienna airport they packed us like sardines, and bus didn't move for 25 minutes. = Upon arrival to Kuwait there was once again a bus while 90% of the bridges were empty. Thus is the first and the last time I'm using Kuwait Airways! I have no complaints about cabin crew, they tried their best, but unfortunately it wasn't enough to make my comfortable.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVienna to Kuwait
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"their food is just perfect"

(Kuwait)

Trip Verified | It was on time exactly, 0% delays. The crew were kind, the food was delicious. One thing everyone must know about Kuwait airways, their food is just perfect. The seat was good, neat and comfortable, legroom is normal. While the plane Interior lights were just amazing blue and red LED lights. To be honest the only bad thing about this airline is the price you pay, which is too high. Everything else in my opinion is perfect.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmman to Kuwait
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"a 6 hour delay of the flight"

(Kuwait)

Trip Verified | There was a 6 hour delay of the flight initially. From 1:45 am it was changed to 7:15 am. I was at the airport from 9 pm the previous night until they announced the boarding call at 7:00 am. The boarding time was suppose to be at 6:15 am. Another hour late. We were sleepy, hungry and thirsty. The airways didn't even provide any provisions for the affected passengers. To make the situation even worse was, that our connecting flight to our destination had been affected. They didn't offer any compensation for the tickets we had lost due to the flight changes. Time check as of this moment 7:40 and they are still boarding passengers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuwait to Manila
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"airline doesn’t have any general standards"

(United Kingdom)

Trip Verified | This was the first time I have traveled with Kuwait Airways and I hope this would be the last time. This airline doesn’t have any general standards. I have travelled other airlines that are much better quality. 1st thing to start with is flight entertainment, I have travelled 6 hours and 5.5 hours with 1 hour transit. They don’t have entertainment facilities on their screen. 5-4 movies and no games, no music, no kid’s entertainment. No pillow given, so you can’t even rest or take a nap! Seating facilities are poor, seats are worse than easyJet or Wizz Air. Not comfortable and not enough space! Cabin Crews are shouting at everyone, press your button to call and they don’t bother to show up. Not helpful. Toilets are not equipped, small and smelly, they don’t clean. Food quality is cheap and poor, I had lasagne which was like rubber my Mrs had chicken with rice! And finally drinks are limited, they don’t serve alcohol! Only Pepsi, cheap mango and orange juice. Airport was small and our transits were short so could not see the transit area.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLondon to Kuwait via Dhaka
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"plane was way too cold"

(Germany)

Trip Verified | Friendly staff, tasty food, comfortable seats and I got moved to a seat with more legroom on own request. Plane left on time. The plane was way too cold, the blankets they provided also didn't help that much. Very unpleasant experience. Small movie selection
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Munich via Kuwait
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"one of the most helpful airlines"

(Italy)

Trip Verified | Kuwait Airways is one of the most helpful airlines I have ever used. My elderly father (who uses a walking stick) frequently travels between Milan Malpensa and Kuwait and is treated with the utmost respect and care every time he travels. Mrs Contento and her team are the most helpful airport staff I have ever met. She makes sure that he arrives at the gate on time and has brought him water. She even makes sure he gets an easily accessible seat so that he doesn’t have to walk too far through the airplane. Honestly, this is a 5 star service and I cannot recommend Kuwait Airways enough. Kuwait Airways MXP staff are the best. Thank you very much.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan to Kuwait
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"not reliable in terms of punctuality"

(Austria)

Trip Verified | 3.5 hours delay added to the waiting time (7 hours at the airport) made my journey with Kuwait airways a hectic one! I’m sorry to conclude that Kuwait Airways is not reliable in terms of punctuality.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuwait to Beirut
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no