Kuwait Airways

✅ Trip Verified | Kuwait Airways is one of the most helpful airlines I have ever used. My elderly father (who uses a walking stick) frequently travels between Milan Malpensa and Kuwait and is treated with the utmost respect and care every time he travels. Mrs Contento and her team are the most helpful airport staff I have ever met. She makes sure that he arrives at the gate on time and has brought him water. She even makes sure he gets an easily accessible seat so that he doesn’t have to walk too far through the airplane. Honestly, this is a 5 star service and I cannot recommend Kuwait Airways enough. Kuwait Airways MXP staff are the best. Thank you very much.

✅ Trip Verified | 3.5 hours delay added to the waiting time (7 hours at the airport) made my journey with Kuwait airways a hectic one! I’m sorry to conclude that Kuwait Airways is not reliable in terms of punctuality.

✅ Trip Verified | Business class service bad from start to end. Two meals only for 13h flight with non edible snacks in between, staff with visible attitude, no amenity kits, lounge with horrible choice of food and drinks. Lost luggage handled disastrously. Customer service just gives you phone numbers to call in the US and says: "I cannot do nothing I try help you" On the positive note, seats are comfy to sleep and given the service the best thing to do on-board is indeed to sleep.

✅ Trip Verified |  I booked a flight from Kuwait to Doha on 25 Dec, long after the world cup had ended but upon checking I realise I need a world cup ticket to enter Doha so I proceed immediately within 30 minutes to call and cancel the flight. I tried everything - Facebook, Twitter to no avail. I even called their Kuwait Office from my Singapore phone number and they said I have to call a local office. I told them I am from Singapore, there is o base here, she basically shrugs it off and implied it is not her problem. They pocketed $300+ in total for absolutely free! This is no fault of mine and i attempt to reverse it within 30 minutes.

Not Verified | London to Kuwait via Islamabad. Our flight was cancelled because of bad weather, and Kuwait airways offered us a hotel in Islamabad. Our flight was from Islamabad to Kuwait 2-hour stay and then London Heathrow. We got a flight the next day from Islamabad to Kuwait with 3-hour stay then from Kuwait to Paris, not London and the Stay in Paris was 8 hours. They refuse to offer any hotel. I am a disabled person I asked for help, but they refused. I asked for a wheelchair there was no wheelchair available at Paris airport. We were travelling with kids airport staff didn't even let kids in the play area. Very bad experience with Kuwait airways. After 4 days I am still unable to walk because of 8 hours stay at Paris airport. I am going to say thanks Kuwait airways for a few hour's stay in Pc hotel Rawalpindi.

✅ Trip Verified | Travelled with kids from Islamabad to Kuwait on the 31st August on Flight Number KU206. One of the worst service provider ever. No blankets, worst food. Staff on the plain were just rude and strange, no smile on their faces. They refused to provide blankets for even my kids, one of the air hostesses said ”we don’t have enough blankets“. On the name of Breakfast there were boiled chickpeas with some sort of potatoes which I returned. Kuwait Airways really need to work on it and needs to improve their service.

Not Verified | Never flying Kuwait Airways again. Absolutely terrible service and staff. For a 12 hour flight, we received our first meal and then nothing again for 10 hours. If you want a drink or snack you have to go to the back and ask for it and even then we were refused several times saying we’ll get coffee later, or there’s no more snacks , and just plain “no” when asking for a soda. The staff are rude and attitude written all over their face. Food on the flight is also horrible. Also entertainment on the screens were very very limited.

✅ Trip Verified | This is the worst airline one could ever choose to fly with. Going and coming back they lost our luggage and no one can help in finding them. Completely ruined our vacation we worked so hard towards. Never again

✅ Trip Verified | I usually enjoy to fly with Kuwait airways. However, in this occasion the cabin crew left me with tray of food for over an hour. I used the call bell but no one coming and all I can see them at the back chatting. I have rung the bell for the second time and yet no one came. Accidentally, one of the crew pass by my seat and ask him if he can remove the empty tray. I also told them i have been calling them for sometime but no one respond.

Not Verified | Recently travelled from Kuwait to Thiruvananthapuram on 24 February 2022. IFE not working. It will work for sometime and automatically shut down. Lousy, irresponsible crew with no idea of about what is meant by inflight service to be provided to passengers. Asked for water multiple times, but none of the crew members responded. We were sitting in row 26. By the time inflight food service reached us, they said only Veg option available whereas our preference was non-Veg. When enquired they said it is over? Later when I was using the rest room, I saw the cabin crew enjoying the inflight meal in their station which was non-Veg. Do they think their choice comes first before passenger choice? When I was trying to put by luggage in cabin luggage area, the area was fully occupied by blankets meant for passengers? No blankets were included in the seat and this needs to be requested?