Kuwait Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 238 reviews
5/10
3 star Skytrax Rating
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Kuwait Airways customer review

(United States)

The seats in Business Class barely incline 10% and their fleet is extremely old. My journey from Dallas to Mumbai took an ungodly 40 hours with long stops in NYC London Kuwait and then to Bombay. I have flown in Economy with other flights that had better seats than Kuwait Airways did in Business. No alcohol was served on those long awful flights.
Cabin FlownBusiness Class
Value For Money 12345
no
2/10

Kuwait Airways customer review

(United States)

Roundtrip NYC-LHR (technical stop) - KWI-MAA. Booked Economy for the cheapest deal from NYC to Chennai. Both onward and return flights delayed by more than an hour. Meals good and luggage arrived safely. IFE is dated and didn't work on both the long legs. Average service. Aircraft look old. Will avoid next time.
Cabin FlownEconomy Class
Value For Money 12345
no
5/10

Kuwait Airways customer review

(United Kingdom)

This was the only available flight returning from New York to Heathrow after the hurricane. BA cancelled our flight and couldn't give us another until a week later. The airline was fine although I wouldn't choose to fly with them again staff were fine plane good and it set off on time. Downside was the other passengers who did not understand air safety. One woman got out of her seat when the plane was climbing and children didn't seem to want to wear seatbelts. Other than that and it costing £8000 for 5 of us it was fine.
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

Kuwait Airways customer review

(United States)

They have fallen behind in their customer service. I have travelled with them for 3 years in a row and have seen their service taking a downward spiral. The food has become worse. No bassinet for 6 month old baby even though it was requested while booking the flight 3 months ago. I have to give them credit for keeping time during all the 3 flights I travelled.
Cabin FlownEconomy Class
Value For Money 12345
no
na

Kuwait Airways customer review

(United Kingdom)

LHR-KWI-BKK*-MNL - (Tech stop BKK). Flew this route a few days ago and agree with earlier comments. Online check-in in London only results in you getting an online check-in receipt and nothing else not even priority check-in desk at LHR. Aircraft are dated IFE almost never works. Food is pretty bland and nasty aircraft dirty and crew can be quite rude and snappy. Safety is low priority with no real checks prior to departure passengers wandering around whilst taxiing mobile phone on throughout the flight lots of passengers listening to music on headphones during takeoff and landing. The only good point is in KWI if you go landside there is plenty to do whilst there is almost nothing airside. Tech stop in BKK has you remaining on the aircraft whilst being chased by people with vacuum cleaners. Have cancelled my return ticket and flying with another airline.
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

Kuwait Airways customer review

(United Kingdom)

Heathrow to Manila return. Our first flight was 24 hrs delayed (although they were good with their compensation and putting us up in hotel etc.). Flight also delayed once in Kuwait. Planes had seats that either did not recline or reclined whether you wanted them to or not. Constant requests to put seat up for take off by cabin crew were only met with blank faces when I said it was the broken seats and I could not fix it. Entertainment system was poor when it worked with films finishing half way through or jumping from one thing to another. Food was good.
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

Kuwait Airways customer review

(United Kingdom)

LDN-KWI-DEL return. Outbound travel LND-KWI no TV at all. KWI-DEL was old fleet and smelt strongly of disinfectant. Staff were unhelpful and seating space cramped. Return travel of 9 travelling only 3 TV screen worked Cabin Staff were rude inconsistent and extremely slow. Took 30 mins before someone attended to a request for a cup of water. Children were allowed to jump on seats and run about plane unaided during flight when it came to land some refused to wear seat belts. Safety landing procedures like setting chairs and footrests in position were ignored. Cabin crew were lax on take off with mobile users. When asked for help to put bag in overhead stowage was told by air hostess she had no procedure to a bag in stowage. The only good point was flights were reasonably on time.
Cabin FlownEconomy Class
Value For Money 12345
no
na

Kuwait Airways customer review

(Kuwait)

Kuwait Airways-New York stopping in London Heathrow. Before take off people were using their mobile phones. We were told that only passengers travelling to London Heathrow would be departing the aircraft after what seemed 30mins we were told that we also had to leave the aircraft and wait at London Heathrow. The inflight system was poor and one of our screens wasn't working so we asked the air hostess to reboot it like on all the other airlines and instead she said it was normal that the TV wasn't working. We also told her that the seats would not recline and she said that too was normal.
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

Kuwait Airways customer review

(United States)

I travelled Kuwait Airways to Dhaka from New York. The seats on the aircraft are way to narrow and leg room poor. The PTV screens don't even function. I was one of the unfortunate ones that got a seat with no sound for my TV. The staff were rude and did not attend to you (even the call bell doesn't work!). Bathrooms dirty and lacking supplies. I personally did not enjoy my travel with this airline however everyone is entitled to their own opinion. If you consider flying with Kuwait Airways for low rate be prepared to hear "you get what you paid for".
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

Kuwait Airways customer review

(Germany)

Frankfurt to New Delhi via Kuwait. Frankfurt to Kuwait an almost empty aircraft and staff was friendly - maybe because they didn't have much to do! Plane was really old and many of the seats were broken. The entertainment system was not working on my seat or on the adjacent empty one! The stopover in Kuwait was horrible at best - entire place had only one toilet with 3-4 cubicles and standards were below par! Almost every arabic passenger in the plane was on his/her phone during takeoff and landing - staff did nothing about it even if they saw it happening!. The same experience was repeated on the return journey except this time the staff besides being careless were arrogant and indifferent!
Cabin FlownEconomy Class
Value For Money 12345
no