Kuwait Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 238 reviews
5/10
3 star Skytrax Rating
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2/10

Kuwait Airways customer review

(United States)

We travelled to India with no entertainment system whatsoever for a 15 hrs flight! Cabin staff acted like it was not unusual. Seats were not reclining. Cabin staff were not even distributing blankets. Very poor service in total. I will never recommend to anyone.
Cabin FlownEconomy Class
Value For Money 12345
no
3/10

Kuwait Airways customer review

(United States)

JFK to Kuwait was an uncomfortable trip in Business class. Seats are old uncomfortable and the entertainment system was likewise old. Food was fair to poor.
Cabin FlownBusiness Class
Value For Money 12345
no
na

Kuwait Airways customer review

(United Kingdom)

Flew to New York from Heathrow return. Headphones entertainment and TVs did not work and individual ceiling lights not working. During outbound flight during the day shortly after take off all the cabin lights were turned off so we had an 8 hour flight in darkness with nothing to do. Took same aircraft back a week later and problem the same.
Cabin FlownEconomy Class
Value For Money 12345
no
6/10

Kuwait Airways customer review

(United Kingdom)

Heathrow to JFK roundtrip in economy. Comfortable enough good food cheap fares but the inflight entertainment system was the worst I've encountered for many years. Very poor selection of movies and TV and on the return leg the screens didn't work in my row. If you want a cheap airline and don't care much about it having the newest fleet and aren't planning to watch movies for the whole trip Kuwait Airways will do the trick.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Kuwait Airways customer review

(United States)

JFK to Dhaka. I was pleasantly surprised I received a superb service. My ailing mother was very well cared for. Staff were pleasant and co-operative. I understand they have some hardware issues on the plane even though planes were fairly new yet travel comfort was about equal to other airline.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Kuwait Airways customer review

(United States)

December 29th 2011 flew from Islamabad to New York JFK. Check-in at Islamabad took a long time because of a big crowd. Flight left on time. An A300-600 plane nice roomy seats clean cabin. Crew were polite and helpful. Food was pretty good. In Kuwait the next flight was an hour late again a good B777-200 plane. This flight was also full. Only bad thing about this airline is the poor entertainment system.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Kuwait Airways customer review

(Kuwait)

Flew KWI-BEY good food drink and service however could use a more polite crew. Whenever I needed a request they took a huge amount of time to take the request and bring it to me. Not a good entertainment system most of the time it was broken and didn't have the shows promised on the website. Roomy seats however and good catering. I would suggest for the benefit of this airline is to improve the entertainment system. Because check-in was quick and the ground handling was great. Just improve the entertainment system and everything would be perfect.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Kuwait Airways customer review

(Pakistan)

Islamabad-Kuwait-New York. From Islamabad to Kuwait it was A320. Seats very nice spacious and leather. The food was also very good. Flight left 2 hours late due to a technical problem. From Kuwait to New York it was a Boeing 777. There were plenty of vacant seats. Entertainment system on a lot of seats did not work. Again food and service was good. It was a bargain to fly from Islamabad to JFK and return fare under $950. On the way back from JFK to Islamabad the same thing. All flights left and arrived on time. They serve no alcohol and their entertainment system is not the best. But they provide a great value for your money.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Kuwait Airways customer review

(Pakistan)

JFK-Heathrow-Kuwait-Islamabad. Airbus 340 from JFK to Kuwait via London. Flight left on time. On a 6.5 hour flight were served dinner and breakfast. There were plenty of free seats. London-Kuwait plane was full. Kuwait-Islamabad flight was very nice roomy seats good food. Their entertainment system is awful. Crew were courteous and polite. Food was like any other airline. For $950 fare round trip Islamabad-JFK I will fly Kuwait Airways again.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Kuwait Airways customer review

(Pakistan)

Islamabad to JFK. Islamabad to Kuwait was a Boeing 310. Nice clean aircraft. Big leather seats - spacious and comfortable seats. Food was pretty good too. Kuwait to JFK flight was a Boeing 777-200. Good condition and clean plane. Half the plane was empty so it was comfortable. A lot of seats had TV's not working. Food was good too. Service was not bad. Less than $950 for a return flight. For this price I will fly Kuwait again. Their entertainment system needs an upgrade.
Cabin FlownEconomy Class
Value For Money 12345
yes