Kuwait Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 321 reviews
4/10
3 star Skytrax Rating
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1/10

Kuwait Airways customer review

(United Kingdom)

I traveled to Columbo Sri Lanka in January 2014 with a stop over at Kuwait City on the outward and return journeys. The airport itself was like most no good or bad points. The flights on the other hand were shocking. The outward journey was bearable but only because the plane was only half full. The journey back to the UK was disgusting the staff (all male in economy) were rude and argumentative they ignored us. At meal times I had to ask for our dinner as they passed us by. The toilets were filthy toilet paper all over the floor the floor itself was soaking and not cleaned throughout the journey. The inflight entertainment was poor half the TV's on the seats didn't work if they did the sound was poor. There were no alcoholic drinks allowed on the flight so it was soft drinks tea or coffee. I could go on but I think I have made my point.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Kuwait Airways customer review

(Singapore)

My 6 months pregnant wife and I flew Kuwait Airways for the first time a few months ago. Having flown into Chennai from Singapore on Air India and fairly surprised at its improved service standards we were hoping for a good holiday in Europe after our Chennai affairs were concluded. We were impressed by Chennai's new airport and the check in was fairly smooth. They checked in my wife early because she was pregnant and took her medical documentation for making a copy. I mention this because it becomes relevant later. The boarding was relatively smooth though we had to board through the older terminal located quite a way from the new one. The aircraft was a very old Airbus A300. I was actually shocked to see an A300 considering I had last flown them about 10 years ago with Air India and they were considered old then. Surprisingly each seat had a little display screen but what that screen showed I shall never know because on every sector it didn't work. Food was average no alcoholic drinks served. The TV in the middle of the aisle was showing some film but it was so old the colour had all gone and you had to witness everything as shades of olive-green and black. Thankfully the flight was only five hours long and we landed in Kuwait on time. Kuwait airport is without doubt the worst airport in the world I have had the misfortune to step in. Sure it was large looked modern and somewhat clean but that was it. Our connecting flight was delayed. No screen informing us nor was there any person to tell us this. We waited at the gate for hours then someone said it was at another gate on the other side of the terminal so we all ran there then found out it was back at the original gate. The onward flight was on another ancient A310. Again no working IFE food barely palatable. The return was more of the same. Never again with this airline or airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Kuwait Airways customer review

(India)

Flew from Chennai to Cairo via Kuwait. Flight from Chennai to Kuwait was indefinitely delayed. After 3 hours in the airport they finally gave an approximate departure time. Flight took off after a 7 hour delay. Obviously the connecting flight to Cairo was missed. Flight left 30 mins before we landed in Kuwait and did not wait for us even though we were a group of 15 people who were supposed to take the connecting flight to Cairo. We were made to wait in an airport hotel in Kuwait as their next flight to Cairo was full too. We were finally put on a Kuwait Airways flight the next morning which was again delayed 2 hours. By the time we reached Cairo we were 24 hours late. The flights are very old the in-flight entertainment was a joke the stewards were quite rude. Our return flight from Amman was also delayed and the worst part was we were made to sit inside the airplane for 2 hours without any information about when we were expected to take off. Only positive point was their food which was good throughout.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Kuwait Airways customer review

(Malaysia)

Travelled with the family from Kuala Lumpur to New York on Business. Upon arrival at the airport my first question was "Is the flight delayed". The flight was on time and from that point forward my experience was pleasant had nothing to complain about. Staff were friendly and helpful beyond my expectations. Inflight entertainment is very poor so plan ahead. Overall from a value for money aspect I think Kuwait Airways is A-OK. I would travel with them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Kuwait Airways customer review

(United Kingdom)

Heathrow to JFK return. I am pleased to say that everything was fine. Maybe the cabin crew could have been a little friendlier but they were efficient. The food both ways was good and usual standard for economy class. The inflight entertainment screen was ok on the way out but didn't work on the return trip; used my ipad so not a problem. We would use this airline again as the money saved on the seat meant more available for NYC shopping and trips etc.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Kuwait Airways customer review

(United States)

It wasn't just the shabbiness of the cabin poor leg room lack of inflight entertainment delays but more especially the sense that Kuwait Airways doesn't care at all for the comfort welfare or opinions of its passengers. It exists simply to transport people from one place to another at a cheap fare. Not a great feeling when you're on a transatlantic flight for 7 hours. My husband and I booked a round trip flight to from New York to London and back before reading any customer reviews. I read them after we had already made the booking and then dreaded the trip. To my surprise the flight from New York was fine. The plane wasn't crowded and a kind steward moved us into an empty bulkhead seat so we would have more leg room. There were no undue delays. We didn't mind the lack of inflight entertainment or alcohol on board and I was prepared to give Kuwait Air higher marks. Then we flew home. After going through security at Heathrow in London we found when we got to the gate for our flight that we had to line up and go through another security check by Kuwait Air staff. The line was delayed when they thought a French woman didn't have a visa for the US and went away for several minutes to check on this. My husband was next in line and they didn't bother to check his backpack in which he had accidentally left a tube of antiseptic cream. 300 people many with children had to go through this line. Once past this there were no toilet facilities or drinking water available in the waiting area. On board over an hour later we were handed earphones then snacks then ordered to shut our shades. Then 2 hours later ordered to open our shades wash our faces hand back the wash cloths without delay eat dinner. No one had the nerve to disregard all these commands issued by a tiger lady who never smiled or spoke politely to any one except some young Arab passengers blocking the aisle while she did so. Almost no one left their seats until nearly the end of the flight. No assistance was offered to mothers with crying children. As we left the plane I asked a steward at the door what the earphones were for. He said with a broad smile that they were for the inflight entertainment! I just laughed at that. That was my inflight entertainment. I put it all down to a cultural experience until then foreign to me. But I don't really need a cultural educational experience when I'm in a plane. So never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Kuwait Airways customer review

(United Kingdom)

Heathrow to JFK and back over Easter. Check-in was quick and easy at both airports. I had loaded some films onto my Ipad so the IFE not working (depended on the seat) I wasn't bothered at all. The seats were comfortable and the staff couldn't have been more pleasant and helpful. They were particularly kind to my daughter who was worried with the turbulence. The food served was excellent on both legs of the journey. So what if the aircraft are old (I note though that they've bought a large number of new aircraft)- it works! I'd fly with them again no problem.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Kuwait Airways customer review

(United Kingdom)

Travel was a nightmare with unhelpful staff. Inflight entertainment was a joke - most of them were not maintained and needed repair. Overhead lamp for reading was not working and when we asked for assistance staff told said they would check it and that was about it. My return flight (21/04/14) from Colombo to London was in transit at Kuwait. 1 hour delay after boarding in Kuwait another delay in hot temperatures inside aircraft for 2 hours (without AC) before being taken to airport by bus and confined to a small boarding room for another 2 hours. No help until some angry passengers started to shout - fruit juice served. After more than 5 hours delay finally we were able to leave Kuwait for London. No apologies no manners! No customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Kuwait Airways customer review

(United Kingdom)

Seat broken staff unhelpful at best rude at worst everything broken including inflight entertainment and personal light to name but a few. Dirty plane and toilets dreadful inedible food an no alcohol served. I thought the flight out must have been bad luck but the return flight was the same on a different plane. Just avoid if the bits you see are that bad what about the safety bits you don't. I have flown a lot this was by far the worst since the 90's.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Kuwait Airways customer review

(United Kingdom)

FCO-CDG on KU165 onboard an old but very classic A310. Boarding was prompt as only around 30 passengers needed to board. Once onboard the flight was full with inbound passengers who were staying onboard from KWI for the next sector to CDG. Departure was on time and we took off from Runway 25. The inflight entertainment is non existent but for such a short flight do I really care. The food and beverage service was done well and quickly however the standard of catering was very poor. Seat comfort was ok considering the age of the aircraft. For this flight I was satisfied but for a 4-6 hour flight which this aircraft is used for I would perhaps not be so satisfied. The crew were very professional throughout the flight and also came across polite. My conclusion is for the flight I took which was short I was happy and at £82 one way I could not complain. The reality is though KU are still a long way behind the airlines that they compete with in the middle east region (QREYEK) and with this in mind I would always choose one of these airlines on long haul before selecting Kuwait Airways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes