Kulula

✅ Verified Review | Had a very bad experience with Kulula flying from Johannesburg to Cape Town. I had picked exit row seats when purchasing the tickets months in advance. When we go to leave the bags at the counter they said the flight had changed. They reassigned seats and I asked them to make sure to give us exit row seats. They agreed and said we had exit row seats. One of our group had a check in bag 2 kg over the limit. The other check in bags were 6 kg, 2 kg, and 1 kg under the limit. But they said for the 2 kg overage which would cost us R300 or we have to move things around. So after 5 minutes of shuffling things around they say we are good to go. Once we get onboard we realize not only are these not exit row seats but we can not recline the seat back. Customer service is deplorable.

✅ Verified Review | I experienced over 2 hour delays on both Kulula flights to and from George from Johannesburg, which caused extreme dissatisfaction as plans had to be rearranged and some fell through. I also checked in online but my seats that I had specifically chosen were disregarded as another aircarft had to be used. The service was in my opinion a little unprofessional and I found it really disappointing as I felt that I did not get my money's worth regarding both flights. Not very keen to use this airline again as delayed flights seem to be a pattern.

✅ Verified Review | Cape Town to Johannesburg with kulula. Bad service and unreliable timing. Paid more for front seat and did online booking. Flight was more than 2 hours late and could not use bag drop off, had to book in again and get in queue to book in. Was then informed about different seat, nor what we have paid for. Tried to change to earlier flight that was not full, but ground staff totally unfriendly to help. Very disappointed with their service.

For a lowcost airline, Kulula has a very good product. Liked that baggage is included. The airplane was clean and the crew was smart, outstandingly friendly and very funny. They made so many jokes I primarily thought i wasn't flying but in a comedy show. Very impressive and still professional. Certainly recommended.

I flew Kulula from Johannesburg to East London return. I don't think I have ever been so uncomfortable on an aircraft and I have flown on numerous low cost airlines before. The seating is dreadful. The crew on the outbound flight were not too friendly, but a lot better on the return. I would not recommend Kulula due to the seating. They could remove one row to try to be a little more competitive.

My recent return trip from JNB to DUR, MN603 and MN612, respectively, was punctual and uneventful. While the seats were a little cramped, I couldn't complain since it was a budget airline. Service was good and I especially enjoyed the jokes made by the flight attendants during their announcements.

Flight JNB to CPT and return a few days later. Full planes on time clean and friendly staff. What more do you need?

I was booked on flight MN595 from Lanseria to King Shaka Airport Durban on Wed 30th March to urgently get to Durban. We were due to leave at 2.40 which would have given me sufficient time. I had to take annual leave in order to be at the airport on time and then when it was time for our flight there was not a plane in sight. Some passengers had been sitting there since 10 am that morning. I finally after a 7 or 8 hour delay arrived at King Shaka Airport at approximately 10.30 that night and then had to try and find a shuttle. Never again!

I was booked for a flight at 18.10 on 1/4/2014 giving me sufficient time to be in time for my nieces wedding at 8.00. My flight was delayed 3 times and finally only left ORT at 8.40 needless to say I missed the wedding. Kulula did nothing to compensate us for the inconvenience we suffered. I will never fly with them again.

Through entirely my own fault I arrived at the check-in desk 20 minutes before take off which was clearly too late to drop off my luggage and board. I was expecting to buy entirely new tickets but instead they only charged me R35 to go on the next plane 50 minutes later! Service was excellent on the plane too and we actually arrived 10 minutes early at my destination. Won't hesitate to fly them again!