Kulula

We flew from Lanseria to Durban yesterday 26 December. Flight was 2 hours late we were told once we boarded because one of the escape chutes had expired and a new one had to be fitted! Lanseria is the best way to fly to Durban the extra cost is well worth not having to go via OR Tambo. We were given vouchers to make up for the inconvenience of the delay - a nice touch. Lanseria ran out of food so Kulula organised sandwiches at the airport. One complaint the snacks are very expensive - R9.00 for a 200ml can of Coke! Surely after a delay that long the drinks should be free on the flight?

Cape Town to Johannesburg. Very cheap ticket was actually waiting for a bad experience as I don't particularly trust the low cost carriers. What a surprise to experience the opposite! BA check in staff polite and cheerful. Flight on a MD-80 departed on time. Cabin interior funny with that light green and blue colors! Cabin crew fantastic!!! Great sense of humor and extremely helpful. While selling food they were out of the vegetarian sandwich so they offered me free snacks and one cabin crew staff gave me her own vegetarian meal! I felt so well treated! Big carriers should learn something from Kulula!

Cape Town to Johannesburg. Very cheap ticket was actually waiting for a bad experience as I don't particularly trust the low cost carriers. What a surprise to experience the opposite! BA check in staff polite and cheerful. Flight on a MD-80 departed on time. Cabin interior funny with that light green and blue colors! Cabin crew fantastic!!! Great sense of humor and extremely helpful. While selling food they were out of the vegetarian sandwich so they offered me free snacks and one cabin crew staff gave me her own vegetarian meal! I felt so well treated! Big carriers should learn something from Kulula!

It was really a new experience flying Kulula. Our flights from DUR-PLZ and from CPT to JNB were absolutely perfect for a so called low-price carrier. Friendly and nice staff and safe and clean aircraft. (B732 and MD 80). Check-in was fast and correct and the flights were relaxing and full of good sense of humor. Back in SA we would fly Kulula again and again. Best choice!

It was really a new experience flying Kulula. Our flights from DUR-PLZ and from CPT to JNB were absolutely perfect for a so called low-price carrier. Friendly and nice staff and safe and clean aircraft. (B732 and MD 80). Check-in was fast and correct and the flights were relaxing and full of good sense of humor. Back in SA we would fly Kulula again and again. Best choice!

Durban to Cape Town. Checked in 2 hours before the flight and was told that there were no window seats left. Had to settle for the aisle. The flight was OK but I kept getting bumped by the drinks trolley. Seats were an ugly green and very tatty on this MD 80 aircraft. On the return I was early so decided to check in. I was told I was too early and I should come back 2 hours before check-in. Sorry if that is your policy you have lost a customer. I promptly left your check-in and checked in with a competitor and could check-in early. Incidentally Kulula prices are no longer that competitive and I find better prices elsewhere.

Durban to Cape Town. Checked in 2 hours before the flight and was told that there were no window seats left. Had to settle for the aisle. The flight was OK but I kept getting bumped by the drinks trolley. Seats were an ugly green and very tatty on this MD 80 aircraft. On the return I was early so decided to check in. I was told I was too early and I should come back 2 hours before check-in. Sorry if that is your policy you have lost a customer. I promptly left your check-in and checked in with a competitor and could check-in early. Incidentally Kulula prices are no longer that competitive and I find better prices elsewhere.

Great airline with its excellent prices and cabin crew very professional but still had a sense of humour and pride in the service offered. Good to feel a valued customer again and not just a number. Both flights on very clean MD80's on time and comfortable

Great airline with its excellent prices and cabin crew very professional but still had a sense of humour and pride in the service offered. Good to feel a valued customer again and not just a number. Both flights on very clean MD80's on time and comfortable

JNB-CPT return for less than ZAR1000. Both flights were on time the cabin crew were friendly and helpful. Check-in was efficient and at JNB they had a separate line for passengers with hand luggage only. The only point of complaint is the choice of colours for the seats. Lime green and blue is not a happy combination in my opinion.