"service is just not acceptable"
L Coren (South Africa)
✅ Trip Verified | Cape Town to Johannesburg. Although Kulula was aware (since the morning) of a 2 hour delay on their last flight out (making the flight at 10:30 PM!) on a Sunday evening, they did not feel it was necessary to let the passengers know of this delay! I am traveling with a 4 month old baby and being stuck at the airport for an extra 2 hours is just not something that is ideal when traveling with a baby, never mind getting home even later than scheduled! I understand that there could always be delayed but when the airline is made aware of the delay well in advance surely the right thing to do is let the passengers know so that arrangements can be made so one is not as inconvenienced! We phoned the car company to let them know of our delay but they were already informed, so why would they be informed but not the actual passengers! This service is just not acceptable, no one wants to spend an extra 2 hours at an airport especially with a 4 month old baby!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Cape Town to Johannesburg |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Service levels have dropped"
Cara Anderson (South Africa)
✅ Trip Verified | Durban to Lanseria. Every time I fly Kulula on a Friday evening the last flight is delayed! From 19.45 to 20.30 now. Which means I arrive home at midnight! If it was a one off I would understand, but it’s always a Friday delay on the last flight - absolutely unreliable. Kulula used to be the airline that was always on time. Service levels have dropped. I will definitely reconsider using Kulula in future.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Durban to Lanseria |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"made the flight comfortable"
L Tiriwokunze (South Africa)
✅ Trip Verified | Johannesburg to Durban. Loved the flight. The take off, journey and landing was splendid and in particular was the cabin crew who were professional and charming the whole flight even though it was only 45 mins. They made the flight comfortable and enjoyable
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Johannesburg to Durban |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"my seat had been changed."
S Larscher (South Africa)
✅ Trip Verified | Cape Town to Johannesburg, Our flight was operated by Comair, therefore this needs to be taken into consideration regarding the following review. After 2 hours of delayed take-off standing at the gate, the clerk tells me my seat had been changed. Usually one couldn't do much I guess, but this time I specifically paid for a seat in the front section in order to leave early upon landing. Everyone was stressed an I didn't want to fuss too much around, so they gave me a number to call later to get my refund. Great they give me the job to arrange my refund. The next day I call, they tell me a story, I have to write an email etc.. It's a typical situation where the customer gets pushed around, wasting time to get his rightful refund for a service not provided. I thought instead of writing them an email, with all the details, I thought it would be better to go public about this and warn against their paid seat service.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Cape Town to Johannesburg |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"delayed by 3 hours"
D Varmis (Australia)
✅ Trip Verified | Cape Town to Johannesburg. Flight delayed by 3 hours. Checked in online with aisle seat only to be given a middle seat at the check in counter. Rude check in agent. It took me 3 attempts to get an aisle seat again. Cramped seats, unfriendly service. Use South African Airways for a better service!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Cape Town to Johannesburg |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"the worst low cost airline"
C Beale (South Africa)
✅ Trip Verified | Johannesburg to Cape Town. By some distance the worst low cost airline in South Africa. You have almost no chance of being on time for any flight after midday. Terrible legroom. Avoid!
Aircraft | Boeing 737-800 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Johannesburg to Cape Town |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"wouldn't recommend it to anyone"
Msawayo Pereira (South Africa)
✅ Trip Verified | A month I flew Kulula to Durban from Johannesburg there were delays. Today I am flying Kulula from East London to Johannesburg, we have delays. Kulula is really dropping the ball. I honestly wouldn't recommend it to anyone even if cheaper. Rather book an airline that is dependable .
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | East London to Johannesburg |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Long wait. Under staffed"
Kingsley Bye (South Africa)
✅ Trip Verified | Flew Kulula from Johannesburg to Durban. Long wait. Under staffed. Rude. Asked for seat with leg room and he put me in back seat with no leg room. Awful. This isnt the first time. Particularly poor is the attitide of the check in staff. Also not well presented or dressed but mainly lack of service.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Johannesburg to Durban |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"changed the check-in times"
M Dornley (South Africa)
✅ Trip Verified | Durban to Lanseria. My wife was at check-in 40 mins before flight and only found out then that Kulula changed the check-in times from 30 mins to 45 mins before departure. No Kulula employee was willing to help even thought she had a small bag which could be taken in as hand luggage. This happened on the 13th Nov 2017 and I emailed Kulula on that day and to date I have not received any response. Pathetic customer service from Kulula.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Durban to Lanseria |
Date Flown | November 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"low cost that gives a fair service"
20 reviews Carlos Brigolas (Portugal)
✅ Verified Review | Durban to Johannesburg with Kulula. Nice to be honest, simple planes, old, but crew were nice and not aggressive. Flight on time, a low cost airline that gives a fair service. Fast check in. 45 minute normal flight. Plenty of space for the bags.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Durban to Johannesburg |
Date Flown | November 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |