Kulula

We travelled with Kulula as our local flight to ORT for our onward international flight. Flight was on time and the plane was full and a bit stuffy. At the time that we booked the prices were quite expensive. Flight was ok.

Just flew Cape Town to Durban and was impressed. When I arrived the computer system was down and was told to return an hour later as they were dealing with the earlier Johannesburg check in manually. When I returned the computers were back and we had usual check in. All staff friendly plane only 20 mins late 20kg or free checked luggage plane clean and new luggage out right after arrival only gripe was limited seat space I'm 183cm so its a usual problem. For the price I am happy and would fly them again.

Cape Town to Johannesburg Lanseria on 03 Jan 2013. Flight was supposed to leave at 15.50. Received an SMS that the flight had been delayed to 18.00 then further delayed to 20.00. When I arrived at the airport to check in told that the flight was delayed until 00.45. No information coming out of the Kulula desk other than mixed reports. The only compensation we received was a meal voucher. Flight further delayed until 01.30 in the morning. The Kulula desk took our details and assured us there would be a taxi at the other end. When we arrived at Lanseria airport - no taxis in sight. When the 'shuttle' arrived it was a lone taxi driver. At no point did we receive any apology or plausible explanation. On top of that the 'quirky' in-flight announcements were not funny (not at 01.30 in the morning). I will never recommend this airline again.

I had the misfortune of flying on this airline on 31st Aug from Durban to Joburg where I was catching an International flight. As usual Kulula were running late half an hour in this case with no explanations and no apologies. I had half an hour when we landed to get my case and run to the international side to book in! Now I have to fly back with them on my return ticket on Monday. I have flown with them before and 9 out of 10 times they are late. Never again will I fly with them!

I took two elderly ladies one of 80 to Cape Town Airport flying to Lanseria. They had two suitcases and two bags. Firstly told they were only allowed one piece of luggage each and were expected to pay R350 for the other 2 bags. I asked if there was assistance or a shuttle to the plane and was told no. They were not assisted with lifting heavy suitcases and had to walk with these heavy bags. Half way to the departure lounge the one lady was unable to walk any further and had to order a wheelchair which she waited ages for. Their seats were changed they were assisted both of them now in wheelchairs. I was disappointed in the lack of care and compassion shown by staff.

Flew Jo'burg to George with Riviera Travel Tour Group. A typical no frills Airline but Staff were attentive and provided an amusing commentary during the flight which everyone seemed to enjoy.

Cape Town to PE my first time flying with my 11 month old baby. I requested a porter to help push the trolley. At check-in I was not asked if I needed a porter I did not know that I had to ask. When I boarded the plane they gave me a window seat next to 2 other passengers. Fortunately the flight attendant offered me a seat for myself and my baby alone.

JNB-DUR. Easy check in friendly staff. Flight left on time and landed early in Durban. Very good value for money .Domestic travel within South Africa has become efficient and very competitive.

Johannesburg to Port Elizabeth return. Plane was on time staff was fantastic and my granddaughter had a fantastic time as well. Returning to JNB check in at Port Elizabeth airport was a bit hectic but the flying experience was spotless! Made a short Port Elizabeth vacation exceptional.

DUR-JNB on Kulula during World Cup. Kulula give you assigned seat numbers. Ground staff and FAs very friendly with their notorious humorous announcements. 737-700 quite new and clean. Flight on time food and drinks for extra charge not too expensive though. During our online booking we had already added extra kilos to our baggage allowance so no hassle with the weight of our luggage at the airport.