KLM Royal Dutch Airlines

BCN-AMS-GIG (Rio de Janeiro) March 10th. Had to fly KLM because no other option was left. In fact I did not expect anything but a bad flight. KLM went beyond its fame: just a horrific experience. BCN-AMS was delayed no explanation. Ground staff and cabin crew were both rude and ignorant: no lounge invitation despite of Premium Economy Ticket no respect of priority boarding. BCN-AMS was full of noisy Chinese passengers who left the plane extremely dirty after 30 minutes of flight. "Breakfast" was a single Edam cheese sandwich no other choice so I could not eat at all. Transfer at AMS was extremely short and we had to run. Ground staff at Schiphol are just good-for-nothings. AMS-GIG: old tired Boeing 777-200. My Premium Economy ticket has been not taken into consideration and I found myself in Economy in the middle of the plane. Only one choice for meal again small portions food inedible. "Snack" served prior to landing was laughable pizza OR crisps and when the trolley came to my row no pizza available. Cabin crew rude and impolite they spent all the time playing with their phones in the galley. Plane landed late at GIG luggage delivery took 1hr. Never again.

I flew on KL682 from Vancouver to Amsterdam two days ago. The seat pitch in Economy is too narrow (31") for a 10 hours flight. As headrests are not adjustable most passengers fumble with their pillow trying to squeeze it between themselves and the seat. It's quite pathetic to see actually. Results? Poor sleep and back pain. Otherwise service and IE are good.

KL809 KUL-CGK. Rude check-in counter crew at KUL flight delayed one hour because of late arrival from AMS. After one hour we boarded the aircraft then when we were near the runway suddenly the aircraft was stopped. Around 20 mins later the captain made an announcement saying that there were 2 passengers that were double booked and they were contacting ground staff regarding that matter. After a one hour wait finally the plane took off. Arrived in CGK 2 hours later than STA. I did not manage to catch my connection flight to DPS because of that. After 2 hours waiting we expected that they would serve us a hot dinner on board however they only served a vegetarian pie.

KL1477 on Feb 26th. After having issues with the booking the KLM customer service support staff were very slow to respond (certainly not within 24 hrs as claimed) and the responses were unhelpful. The actual flight was ok and close to on time (slightly delayed) in flight beverage/snack service was good. However the KLM website stopped recognizing my frequent flyer code (and all partner airline codes from what KLM tells me) and I have not been able to select my seats for 1.5 years since they had a website change in Nov 2012. To select a seat I must contact KLM directly for each flight which has proven problematic repeatedly. I found the customer support to be something that needs improvement both with the level of service and the consistency.

AMS-GVA 16/2 KL1925 and GVA-AMS 20/2 KL1932. First flight on KLM 737-700 was ok simple breakfast but good quality bread in a small box with tea and orange juice to order all free from charge! Return flight on a KLM City Hopper a bit crowded in a loaded Embraer 190. Drinks were ok but the food was only a very small. Crew on both flights were ok.

First and last time flying KLM. Terrible outbound and inbound experience. 8 day round trip. Outbound flight from Heathrow cancelled and I had to be rebooked onto an alternative airline with a 12 hour delay. Due to fly out on 15/02/12 on flight KL1000. Due to fly back on KL523 leaving Lusaka on 25/02/14 inbound flight grounded in Lusaka (Lusaka-AMS) for 24 hours! Poor communication from staff. I had paid for Economy Comfort seats lost them at connection in AMS. Terrible food service AMS to LHR - only egg sandwich served. My daughter doesn't eat egg and when asked for a biscuit or something else we were completely ignored. Supposed to connect from AMS to LHR on flight KL1017 on 25/02/14 but ended up on flight KL1007 on 26/02/24. Absolutely awful experience start to finish.

We recently returned from Malaga Spain on first Transavia Air Flight 2648 on Feb. 15 2014 to Amsterdam and then transferred to KLM Flight 301 to Montreal. My husband had suffered a severe leg injury the previous week and had a very difficult time walking. When I mentioned this to the staff of Transavia Air I was reassured that a wheelchair would be available and assistance given for our connection. This was handled expertly with compassion and care. Arrangements were also made by KLM for assistance to exit the plane retrieve baggage and connect to bus for the final leg of our trip to Ottawa. All staff on both planes were helpful courteous and made a long journey much easier.

AMS-ARN. Check-in went smoothly and the check in agent was polite helpful and friendly. Big plus for the Crown Lounge. The food was nice although there were only two things to choose from. Plenty of drinks though. I know it was a 2-hour flight so I didn't expect much but the service onboard was so so. Nothing special. I got my drinks and my meal nothing more. And please if you only serve cava on short haul flights then don't call it champagne please. I had some issues when I booked my flight. KLM promised to get back to me but they never did. Although I really enjoyed the lounge at AMS but because of issues during booking process the customer service the service onboard in the class I was traveling in I will try to avoid KLM in the future.

AMS-MEX-AMS. Seated in Economy Comfort. Very spacious leg room. Seat a bit narrow. The seat was very hard and was uncomfortable after a short time. From AMS food was good and tasty with good presentation. On the flight back the food was below acceptable with same side dish for both dinner and breakfast. Inflight entertainment fine without being extraordinary. Cabin service was fine but not extraordinary.

Flew LAX-AMS-JNB on Jan 22 2014. Flights were on time. Cabin crew superb. Polite friendly and provided service with a genuine smile. Inflight meals were good. VOD on B747 Combi from LAX-AMS did not work in our row. Crew made every effort to fix the problem. VOD on B772 from AMS-JNB poor picture quality. Economy class seats on both aircraft similar so comfort levels are adequate.