KLM Royal Dutch Airlines

I had a pleasant stay onboard this KLM flight. I flew Economy Comfort, the extra legroom was really nice. The cabin crew wasn't very nice. They even were very rude to the passenger sitting next to me. The food onboard was a sandwich with scrambled eggs, it was okay. The aircraft arrived exactly on time, even though we had a 20 minutes delay at Barcelona.

We flew the new Business Class with full flat beds. Slept like a baby. Excellent product and great cabin layout and colors. The staff, food and entertainment were also very good. KLM can definitely compete with this new product.

New business seat was stuck and couldn't go down. My seat still had the old socks, earplugs and tissues from previous passenger. Food was Ok. Baggage got lost (3rd time this year). Baggage claim service was very friendly in Mexico but not the support line back in France.

First time flying with KLM and I was very pleased. The premium economy service was very attentive. The crew were very pleasant and professional. When I realized the plane had no port with which to share my phone the cabin steward offered to charge it in the galley. When I woke up it was fully charged and in the seat pocket in front of me. The food was better than average, and love the homage to the Dutch Delft Blue on the meal trays. The seats were very comfortable with thick dense cushioning.

Our flight to Amsterdam in a Boeing 777 with the new KLM interior was very smooth and pleasant. Boarding was quick, and crew was friendly. Service impeccable and the food was generally good. I had a very good night's rest on the flat bed. The only issue was that the IFE wasn't working properly in my seat, and it took about an hour to fix. The KLM lounge in Amsterdam is large and spacious, with plenty of facilities and friendly staff. Boarding for Manchester was smooth. The plane had the European business class (Y seats with a vacant seat in the middle), but we had an excellent breakfast and crew was friendly and efficient. Both flights operated on time. Overall very good flights for the price.

BOG-AMS-TXL return, flights on-time. Although KLM Business class cabin was refurbished, the 13-year old aircrafts looked old and tired. Reasonable lie-flat seating but not up to other airlines' standard. Very nice, friendly crew, the captain took time to chat with the passengers. Mediocre catering and wine offer, including an awful Brazilian red. Snacks on return very poor. As they are launching their flight to BOG and CLO, KLM are offering both Dutch and Colombian typical fare almost unedible. Nice amenity kits, good IFE and duty free sales. Smooth connections at AMS, despite our luggage being delayed for one day in the outbound leg, due to our short connection. Will fly KLM again if they provide reasonable Business class fares as it happened this time.

Flew World Business Class on outward flight and return from Amsterdam. There was a two hour delay, due to weather so not KLM's fault and the other due to toilets not working correctly which were thankfully fixed before departure. We were kept informed of the former delay via e-mail and a telephone call and as the plane boarded with a personal apology which was a nice approach. Service outbound was fantastic. Excellent food and choice of wines particulary the Dutch white, also the ruby port. The new flatbed seats I found spacious and speedily adjustable. The flight back was OK but lacked the personal and efficient element of outbound which is why I didn't give full marks. Staff friendly but I gained the impression staff just wanted passengers fed and watered as quickly as possible and many things were forgotten, from cognac to museli, everything was a rush. To confirm what others have said, boarding chaotic at Schipol which was nothing to do with security, just the insistence of moving children with associated buggies, people with special requirements and business class all at the same time. BA stagger boarding in that order which is more sensible as one might have priority boarding but you have to climb over everyone else in the waiting area which is so small. Didn't happen on European hopper flights however we flew economy as didn't see the point of an upgrade on a 45 min flight. Efficient, organised service from boarding to arrival. We had no problems with any of the reservation part and seat allocation. All in all a service and would definitely use KLM in the future.

I woke up at 5.30am and I had received an e-mail and a text message informing me of a delay. I headed to AMS where I checked in via a self-service kiosk and I dropped my bag at an self-service drop-off point. After that I had to go through security, it was the first time that I used the new central security filter at AMS which opened in June. It went really well. A nice and smooth process. AMS is being renewed, lounge 2 and the Holland boulevard were one big construction site. There were some improvised shops but it wasn’t the AMS standard, I was a bit disappointed that some facilities were not available, for example the Airport Library and the Aiprort’s mini Rijksmuseum. The boarding process took some time but it wasn’t too bad. When we boarded it was a bit chaotic, but the cabin crew were doing their best to get everyone seated as quickly as possible. We had a 2 hr 20 min delay due to a malfunction in a toilet and a late arrival of the aircraft due to delay in LAX. We took off smoothly from Amsterdam Schiphol. Headphones were distributed followed by a non-alcoholic drink and some salted cashew nuts. After that the crew distributed a hot towel. 45 minutes after departure, the first meal service commenced. There 2 options: chicken with rice or Italian penne pasta. I had the chicken and it was delicious. The meal came with a bottle of water and a drink of your choice, beers and wines were available for free as well. After the meal the cabin crew passed by to collect the empty trays and to serve a cup of coffee or tea with a liquor. Afterwards the lights went out to give passengers a chance to take a nap, immigration cards were handed-out. Half through the flight vanilla ice cream and a cup of water was distributed. The IFE on this B744 was a bit old and was maybe a bit small but there is a large selection of films, music and TV programs.

Quick check-in at Vancouver and proceeded through security to Business Class lounge - clean and comfortable. Boarding was quick and efficient and the crew seated us and offered a drink (after take off) plus hot towels. Service throughout both flights was excellent and crew were efficient and helpful. Plane was clean, comfortable and everything worked. Schiphol airport was doing some construction and so there were a few delays, but on the whole the transfer was quick and fairly easy. Our return flight from Amsterdam to Vancouver again was great. Flight left on time and service, meals, and crew were wonderful. Arrived in Vancouver early and going through Canadian customs was one of the quickest and nicest experiences in a long time!!

Daytime flight. The best cabin service I have experienced in years, including much better service than other airlines in business class. Great IFE, plenty of movies. Non stop cabin crew attention, good main meals, plenty of snacks and drinks available throughout the entire flight. Nothing but praise for this airline. Cabin crew to be praised.