Jetstar Pacific

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 101 reviews
3/10
No Skytrax Rating
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2/10

Jetstar Pacific customer review

(Denmark)

Made the mistake of booking a flight with Jetstar Pacific. Never again. Schedule was changed but no information sent. Only after I asked about the schedule change did BL inform me. They claim they advise the customers in a timely manner. I think they should have that little respect and advise of changes to the schedule ASAP. And who are they to decide what a timely manner is? I booked bulk head seats row 1 and paid the fee for this. At check in we couldn't get these seats as two travelers were too old. This was not and is as of today not in the T&C's. So Jetstar took our money but denied to deliver the service paid for. The aircraft was dirty and clearly not cleaned after the previous flight. Pretty disgusting appearance in fact. Seating was extremely tight. Wouldn't have been if we had gotten the seats we had paid for! The cabin crew seemed indifferent but to be fair I think they were really busy. Next time I will avoid Jetstar pacific by all means. I'd rather pay a tiny bit extra and fly VN. It just happened to be that Jetstars original schedule suited us better. Next time I will wait and fly a real airline!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
4/10

Jetstar Pacific customer review

(Australia)

Arrived at Ho Chi Minh Airport to be told that my flight to Hoi An was delayed from 1.10pm to 6.20pm. The reason given was 'technical'. Offered no food or drink vouchers for the delay although I later found out that somebody else had. Eventually boarded at 5.50pm and were in the buses ready to go the plane then asked to get off as there was a problem. We all had to file back into the airport where we waited for another 30 minutes before boarding again. On the plus side must say one staff member on the aircraft was kind and gave me a bottle of his own water. I should add that if there is a technical problem with a plane then I am happy to wait until it is fixed but I wonder if the original problem with this plane was technical (somebody else had been told it was 'operational') and if it was why didn't they spot the problem with the wheel earlier when carrying out technical checks? Relieved that my return trip to Ho Chi Min does not connect with an international flight. I fly out of Vietnam two days later thankfully.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Jetstar Pacific customer review

(United States)

Hanoi to Ho Chi Minh City in July 13 2013. Problem started with check-in. Upon check-in there was only one staff member at the counter and there was a long line of at least 50-60 people. It took more than 40 minutes to check in one bag that was already pre-paid. After I checked in and had my bag tagged I was called back. The counter crew member told me I needed to pay extra because I appeared to have too many bags. The boarding process was horrible. No order at all. People with babies and infants did not get to board first. Not an efficient boarding process at all. Flight scheduled to depart at 3.05 pm still on the shuttle at 3.07 pm. Finally took off at 3.31 pm. I choose a "premium" type of seating to find out that I was randomly assigned a seat. Why do I have to pay extra to sit in a "premium" seat when JetStar doesn't honor that. The worst part - no smile from any crew. Overall horrible experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Jetstar Pacific customer review

(Australia)

Wish I'd read this before booking or I wouldn't have bothered. Our first flight from HCMC to Da Nang was delayed from 10.35 until after 4pm so that was the first day of our resort holiday lost. The night before our flight from Da Nang to Hanoi I received an email saying our flight had been put forward to a day later which meant missing another day and the cruise ship we were to board. We went to the airport anyway and got a Vietnam air flight immediately arriving half an hour earlier than the booked Jetstar.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money N/A
no
6/10

Jetstar Pacific customer review

(United Kingdom)

People need to remember that this is a budget airline! I used them for 3 flights within Vietnam one of which was severely delayed one was actually brought forward by about 40 mins and the other went without a hitch but I have no complaints - but that's the risk you run when flying budget delays and cancellations are inevitable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Jetstar Pacific customer review

(Australia)

SYD-HNL. In a word dreadful. Trip taken end of July 2012 following the 'collapse' of Air Australia. Thank goodness we were only going across to Hawaii. Aside from the price there is nothing I can recommend about this airline flying this sector. The seats were uncomfortable the food was expensive and sub-standard and the entertainment well perhaps the most entertaining thing was imagining getting off the plane in Honolulu. Finally the service was shocking. I will never fly with Jetstar again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Jetstar Pacific customer review

(Australia)

Arrived in Vietnam with two Jetstar Pacific flights pre-booked. Flight 592 from Ho Chi Minh city to Danang on Nov 10th and a return Flight 593 on Nov 14th. Both were cancelled. I spent 15 minutes on Nov 10th trying to get them to answer their phone. I went out to the Airport early which meant I had an entire afternoon to watch the delays postponements and lack of information. The substitute flight I was given left over an hour late so I didn't get to Danang until after dark. I heard that my 13.35 return flight to Ho Chi Minh city was also cancelled and that they had rebooked me on a much later flight which would make me miss my International Connection out of Vietnam I had to waste more time trying to change this. Eventually I was forced get up at 5 am to take an early morning flight instead meaning I had to waste 7 hours in HCMC airport. I will never fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Jetstar Pacific customer review

(Canada)

SIN-SGN. Price was excellent. Check-in and boarding was easy. Flew on an A320. Flight attendants seemed in a bad mood. Seat was uncomfortable little legroom no IFE and not enough recline. Food was extremely cheap but it wasn't really filling - it was good though. Bad presentation of food looked like it was a frozen dinner.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Jetstar Pacific customer review

(Australia)

We found the JetStar Pacific service to be very unreliable. First flight booked HCM City-Hanoi 9:55am flight. Turned up at airport to be told flight delayed to 4:00pm so wasted whole day sitting in low standard Ho Chi Minh domestic airport. Food vouchers provided but airport restaurant would only give limited and very poor quality food selection so ended up paying for a meal. Aircraft had fixed upright seats so very uncomfortable 2hr flight. Second flight was supposed to be Hanoi - HCM City departing 15:55pm. JetStar contacted me by SMS 3 days prior to be told flight was delayed to 10:25pm - good communication but this was too late for connection flight to Australia. Rang JetStar Pacific and managed to book earlier flight at 13:55pm so all looking okay. Turned up at airport 2 hrs prior (luckily) to find out that amended flight had been cancelled. Staff provided very limited support in trying to find another flight on another airline. No economy seats available to make international connection so ended up buying 2 of the last 5 Business Class seats on another airline. JetStar Pacific airport service was very slow as they only provide one check-in counter versus multiple counters for other operators in the same departure area. Not recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Jetstar Pacific customer review

(New Zealand)

AKL-HCMC cancelled the flight for no reason. Assured me that I would be on the next day's flight. The next day there was no record of me and I was told the flight was full. Spent 3 hours with many angry people trying to sort it out. On my return they cancelled my Hanoi - HCMC flight so I lost a day and both ends of my trip. Customer service was awful.
Seat TypeEconomy Class
Value For Money 12345
no